Susan Rosales

Poor work performed, zero customer service, service advisor needs more training and how to speak with customers advisor needs more training and how to speak with customers More

by VILLAMARTINA57 Verified Customer Verified Customer

Report | Print

I went in with the date that I had scheduled on the Honda app and they told me that I needed to call first to confirm if they even had the piece. What was the point of confirming on the app and through a tex app and they told me that I needed to call first to confirm if they even had the piece. What was the point of confirming on the app and through a text message if I still had to reschedule to go in to get the part fixed? Other than that. Good service. They worked on my vehicle very quickly. More

by emmoreno1218 Verified Customer Verified Customer

Report | Print

They said it would take about 2. 5 hours for the work to be finished. They called me exactly 2.5 hours. They were very accurate on the time needed. 5 hours for the work to be finished. They called me exactly 2.5 hours. They were very accurate on the time needed. More

by sasalazar01 Verified Customer Verified Customer

Report | Print

Good and fast service was provided by this service department team. Keep up the good work. department team. Keep up the good work. More

by ALEX427CI Verified Customer Verified Customer

Report | Print

Appreciate it-friendly staff, got maintenance service same day i called to get an appointment. same day i called to get an appointment. More

by CHRISTINECHIO66 Verified Customer Verified Customer

Report | Print

It's always a pleasure to work with Susan. She keeps me informed as my service progresses and is very knowledgeable about what needs to be done and when it should be done, even with my car tha She keeps me informed as my service progresses and is very knowledgeable about what needs to be done and when it should be done, even with my car that Honda no longer has in production, the plug-in hybrid. After having an all electric (other brand), I needed something with more than 87 mile range and this plug-in hybrid is perfect. I haven't been to a gas station since last summer as it is all electric around town and I never saw a major increase in my electric bill. I hope Honda will consider making another plug-in hybrid before I need a new car!! More

by texaspepper46 Verified Customer Verified Customer

Report | Print

Employee was very prompt, knowledgeable, helpful, attentive and overall very friendly and caring.Thank you Susan. Great job! attentive and overall very friendly and caring.Thank you Susan. Great job! More

by GVDOMINGUEZ Verified Customer Verified Customer

Report | Print

Called for an appointment and they got me in the same day. My service advisor was terrific. day. My service advisor was terrific. More

by lvt1960 Verified Customer Verified Customer

Report | Print

Exception service. Check in was timely, status check ups were communicated and they even took care of recall issue. Check in was timely, status check ups were communicated and they even took care of recall issue. More

by dkpompe Verified Customer Verified Customer

Report | Print

Overall great service! Very focused service and attention. Knowledgeable sales and service team who are attentive and willing to provide highly satisfactory services. Very focused service and attention. Knowledgeable sales and service team who are attentive and willing to provide highly satisfactory services. More

by myrgab Verified Customer Verified Customer

Report | Print