271 Reviews
Write a Review271 Reviews of Susan Rosales
November 25, 2025
They worked in my rims under the insurance, and they didn’t do a tire pressure courtesy check. Service front desk staff is great. didn’t do a tire pressure courtesy check. Service front desk staff is great. More
August 26, 2025
Service is always outstanding. Working with Susan is a joy and her ability to explain the issues to customers is above and beyond what other dealerships provide. Working with Susan is a joy and her ability to explain the issues to customers is above and beyond what other dealerships provide. More
June 20, 2025
Great service! ! The service was done well. Very honest service provide/consultant. Friendly and she knows her job. Makes her customers feel important! Can’t say th ! The service was done well. Very honest service provide/consultant. Friendly and she knows her job. Makes her customers feel important! Can’t say the same about your car salesmen/women: Suggestion: I was at the lot for 2 hrs I have been contemplating trading in my 2020 Pilot for a 2026 Passport. I even checked out the orange one in the showroom and the black one outside on the lot. No one approached me!! To be honest I probably would have been easy to convince!! Someone sent me a text later on but I had already changed my mind. More
April 03, 2025
Poor work performed, zero customer service, service advisor needs more training and how to speak with customers advisor needs more training and how to speak with customers More
March 23, 2025
I went in with the date that I had scheduled on the Honda app and they told me that I needed to call first to confirm if they even had the piece. What was the point of confirming on the app and through a tex app and they told me that I needed to call first to confirm if they even had the piece. What was the point of confirming on the app and through a text message if I still had to reschedule to go in to get the part fixed? Other than that. Good service. They worked on my vehicle very quickly. More
March 05, 2025
Good and fast service was provided by this service department team. Keep up the good work. department team. Keep up the good work. More

