Susan Coolen
Subaru Certified Leasing & Sales Consultant
Annapolis Subaru
149 Old Solomon's Island Rd
Annapolis, MD 21401
Susan joined the leasing and sales team at Annapolis Subaru in October 2017. With a kind sales approach, Susan puts her customer's needs first, making car buying a fun, relaxing experience. When not at work, Susan enjoys spending time with her family and friends, both two legged and four legged.
Read moreDealership Experience
7 yrs, 2 mos
Industry Experience
7 yrs, 2 mos
Languages Spoken
English
286 Reviews
Write a Review286 Reviews of Susan Coolen
November 05, 2024
Was very personable. She was able to explain in simple terms and makes it easy for women to understand product. Woman to Woman. She was able to explain in simple terms and makes it easy for women to understand product. Woman to Woman. More
Other Employees Tagged: Marissa Leach
November 04, 2024
Efficient and helpful, made everything easy from availability to pricing to delivery. Our second car from here and likely not our last. availability to pricing to delivery. Our second car from here and likely not our last. More
Other Employees Tagged: Marissa Leach
November 04, 2024
We are repeat customers for more than one reason: Customer service, reliability, honesty, safety, and product satisfaction. From the first step, until the last, everything was made easy for us. Customer service, reliability, honesty, safety, and product satisfaction. From the first step, until the last, everything was made easy for us. More
Other Employees Tagged: Andre Gayle, Marissa Leach
November 04, 2024
Susan was very knowledgeable and helpful. Anything I needed help with, she was available to help. Anything I needed help with, she was available to help. More
Other Employees Tagged: Helen Appel
October 28, 2024
The staff was extremely knowledgeable and friendly. I feel that I was treated like a valued customer. I would buy from Annapolis Subaru again. I feel that I was treated like a valued customer. I would buy from Annapolis Subaru again. More
Other Employees Tagged: Andre Gayle, Marissa Leach
October 27, 2024
Susan was patient, kind, and took the time to explain everything about my new vehicle. It was very important that I learned, and I felt very comfortable. She’s an excellent sales, person, and an asset to everything about my new vehicle. It was very important that I learned, and I felt very comfortable. She’s an excellent sales, person, and an asset to your business. More
Other Employees Tagged: Marissa Leach
October 25, 2024
Susan Coolen was fabulous. She was knowledgably and fair with pricing. She gave me honest answers to all my questions She was knowledgably and fair with pricing. She gave me honest answers to all my questions More
Other Employees Tagged: William Hoyt
October 25, 2024
From start to finish, this was the best experience I've ever had with a new vehicle lease/purchase. I'm on bedrest and having a hard time physically and asked to be contacted only by email or text and requ ever had with a new vehicle lease/purchase. I'm on bedrest and having a hard time physically and asked to be contacted only by email or text and requested specific detailed information so that my physical interactions could be kept to a minimum. Susan was the only sales person I reached out to (out of half a dozen dealerships) that adhered to all of my wishes. She made my experience AMAZING! The dealership had a playroom and kept an eye out for my little kids while my husband did the test drive and gave feedback to me via facetime. It was so helpful to not have to physically stress myself out. I have never had such a fantastic experience car buying. More
Other Employees Tagged: Andre Gayle
October 18, 2024
Great, efficient, friendly and knowledgeable customer experience all around. Friendly, Relaxed. Consistent with our past experience, so it is no wonder that this recent purchase is the fourth car we have experience all around. Friendly, Relaxed. Consistent with our past experience, so it is no wonder that this recent purchase is the fourth car we have purchased from Annapolis Subaru. It has been a very pleasant set of experiences. Keep up the great work! More
Other Employees Tagged: Marissa Leach
October 13, 2024
A wonderful experience at Annapolis Subaru for our first Subaru. Susan Coolen was just wonderful and took great care of us from the moment we stepped in the showroom until the moment we drove away in our ne Subaru. Susan Coolen was just wonderful and took great care of us from the moment we stepped in the showroom until the moment we drove away in our new Subaru. More
Other Employees Tagged: Marissa Leach