Susan Coolen

This is my second Subaru from Annapolis. Everyone is so friendly. Never once did the transaction feel stuffy or overwhelming. Both Susan and Marissa are sweet, knowledgeable and efficient! I Everyone is so friendly. Never once did the transaction feel stuffy or overwhelming. Both Susan and Marissa are sweet, knowledgeable and efficient! I will be back when it's time to upgrade! More

by Kmsauerhoff Verified Customer Verified Customer

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This is the 5th Subaru we've purchased from this location and every time has been a great experience. Susan is absolutely wonderful and you can tell she truly cares about her clients. The process was very and every time has been a great experience. Susan is absolutely wonderful and you can tell she truly cares about her clients. The process was very streamlined and pretty quick for how busy they were. I am a very happy repeat customer! More

by marika0 Verified Customer Verified Customer

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Susan went above and beyond to make sure we had an incredible experience. I love my new car and can say for certain I will be back! Thank you for everything! incredible experience. I love my new car and can say for certain I will be back! Thank you for everything! More

by MELISSAJUSKELIS Verified Customer Verified Customer

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The staff took great care of us and patiently everything to us. It was our first vehicle purchase since 2015 snd so much has changed. It was a great buying experience. to us. It was our first vehicle purchase since 2015 snd so much has changed. It was a great buying experience. More

by glenncarr Verified Customer Verified Customer

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This is the 2nd car I’ve purchased from Annapolis Subaru. Our families 5th. Susan, Tom & William got my payment & interest rate down due to hard times with my credit score. The car was a very solid Africa ca Our families 5th. Susan, Tom & William got my payment & interest rate down due to hard times with my credit score. The car was a very solid Africa car and they held it for me for two weeks till I got everything in order. I recommend this team to anyone. Thank you for always supporting us in our purchases. More

by Lauren Bowen Verified Customer Verified Customer

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The dealership and Susan were knowledgeable, nice, understanding and respectful. I started looking in 2024, when circumstances changed due to work Susan still kept in touch without pressure. Now, 202 understanding and respectful. I started looking in 2024, when circumstances changed due to work Susan still kept in touch without pressure. Now, 2026, I’m able to purchase my new vehicle, I brought my dogs with me. Everyone treated both pups so well, my girl (Ember) wanted to stay with them. More

by cb0599 Verified Customer Verified Customer

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Susan was very patient, knowledgeable, an explained everything. There was no pressure. The whole staff was very warm and welcoming. Thanks for the good experience. everything. There was no pressure. The whole staff was very warm and welcoming. Thanks for the good experience. More

by pjmyers Verified Customer Verified Customer

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No pressure sales team. Helpful and responsive to our needs. Second time using them - highly recommend Helpful and responsive to our needs. Second time using them - highly recommend More

by jgroves4ward2 Verified Customer Verified Customer

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Susan is the best! She made things as easy as could be. I knew what I was looking for and she facilitated perfectly. She made things as easy as could be. I knew what I was looking for and she facilitated perfectly. More

by mgbaldwin79 Verified Customer Verified Customer

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Susan and the manager worked with me to make it possible to buy a terrific Forrester hybrid at 0% interest! Thanks so much. to buy a terrific Forrester hybrid at 0% interest! Thanks so much. More

by j.awood33 Verified Customer Verified Customer

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