Susan Coolen

Very friendly, low pressure environment. The entire process was low stress with up front communication. We are a repeat costumer and as such I've found that the experience just gets better The entire process was low stress with up front communication. We are a repeat costumer and as such I've found that the experience just gets better with each encounter. Susan, our saleswoman, is amazing at helping refine those undecided points so that we could pick out just the right vehicle. She's truthful about the good and bad points about the cars and their features; a great trait and really helps in the car buying process so that you know what you are getting. More

by kalmite Verified Customer Verified Customer

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Our 20yr old daughter was in the market for new car and we called the dealership and spoke to Andre, the manager, who told us to come in and we will show her multiple models and packages Subarus come with. we called the dealership and spoke to Andre, the manager, who told us to come in and we will show her multiple models and packages Subarus come with. Andre went over and beyond educating us on Subarus. Susan was our Sales person who was right there with us from the time we hit the door. She was professional and made you feel that you could call anytime with questions or if you need help. She m From the receptionist, sales manager, sales person, staff that added extra add ons to the car we purchased was exceptional! Such a friendly helpful atmosphere! A new car purchase can be stressful but they made it fun! We left the dealership not only with a very happy 20yr old but new friends as well! More

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Have purchased from Annapolis Subarus twice now. Great experience with Marissa Leach & Susan Coolen. Very straightforward. Most appreciated. Great experience with Marissa Leach & Susan Coolen. Very straightforward. Most appreciated. More

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Professional and Knowledgeable! I feel as if they cared about me as a consumer and were honest about the car I was buying. I never felt pressured, only helped by the salesperson. I I feel as if they cared about me as a consumer and were honest about the car I was buying. I never felt pressured, only helped by the salesperson. I would certain return in the future. ***I love my new car!*** More

by swetz Verified Customer Verified Customer

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Susan was welcoming and very responsive throughout the entire car buying experience. While at the dealership, service was prompt and it was evident the entire team worked together to ensure my time wasn't entire car buying experience. While at the dealership, service was prompt and it was evident the entire team worked together to ensure my time wasn't wasted. Highly recommend. More

by hopkins3069 Verified Customer Verified Customer

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Easy to deal with. Very informative and no pressure. A pleasant experience overall. The whole process was comfortable. Very informative and no pressure. A pleasant experience overall. The whole process was comfortable. More

by gjohan Verified Customer Verified Customer

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Was very personable. She was able to explain in simple terms and makes it easy for women to understand product. Woman to Woman. She was able to explain in simple terms and makes it easy for women to understand product. Woman to Woman. More

by sdayton Verified Customer Verified Customer

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Efficient and helpful, made everything easy from availability to pricing to delivery. Our second car from here and likely not our last. availability to pricing to delivery. Our second car from here and likely not our last. More

by pdoug24 Verified Customer Verified Customer

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Susan was very knowledgeable and helpful. Anything I needed help with, she was available to help. Anything I needed help with, she was available to help. More

by lindabrownnixon Verified Customer Verified Customer

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We are repeat customers for more than one reason: Customer service, reliability, honesty, safety, and product satisfaction. From the first step, until the last, everything was made easy for us. Customer service, reliability, honesty, safety, and product satisfaction. From the first step, until the last, everything was made easy for us. More

by tooeaseshopping Verified Customer Verified Customer

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