Sue Wetherbee
Sue Wetherbee at Honda of Lincoln

Sue Wetherbee | Page 20

Honda Service Advisor

Honda of Lincoln

2770 Yankee Hill Rd
Lincoln, NE 68516

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4.8
224 Reviews
4.8

224 Reviews

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224 Reviews of Sue Wetherbee

January 20, 2024

Dealership Rating
Employee Rating

Overall, most people here value their customers. Just bought my 2nd car, and service A+ More

by Mary Miller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 21, 2024

Honda of Lincoln responded

Thank you for your very kind review, Mary. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Lincoln.

November 05, 2023

Dealership Rating
Employee Rating

Great service as always. Never disappoints. Everyone is friendly and gives you the best service. More

by ChrisR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2023

Honda of Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Chris, and we are thrilled that you found your experience with us here at Honda of Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else.

July 25, 2023

Dealership Rating
Employee Rating

Great dealership! We purchased our vehicles there since 2008- 5 in all. Serviced them all there, also. Erica is very helpful and knowledgeable in picking out the vehic More

by kdczarnick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Calvin West , Erica Tunink

Jul 25, 2023

Honda of Lincoln responded

Thank you so much for your wonderful review! We are thrilled that Erica and Calvin had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Honda of Lincoln!

July 13, 2023

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Employee Rating

Over the past several years I've overlooked several screw ups by this service center which has been several, tools left in the engine several times even csusing damage, things left undone. It's been a strugg More

by stormtiger123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 13, 2023

Honda of Lincoln responded

At Honda of Lincoln, we take a tremendous amount of pride in the quality of our repairs and how we treat our customers. I'm extremely proud of my staff and the effort that we put into helping each of our customers every day. We are not above making mistakes from time to time, as the human element is alive and well, however we try very hard not to. That is not a true statement at all about screwing our customers. We go above and beyond every day and help our customers by going out to their homes and helping jump start their vehicle, going out to listen to an intermittent noise they may be having or helping them with the cost of the needed repairs. Also, about the tire. You and Darrin had a conversation about the Tiger Paw tires and he specifically told you that we do not carry them, he also recommended that you replace all 4 tires or at least 2 of the tires because all 4 tires were at 4/32" and you told him to just replace the one tire with a Yokohama tire that we carry. My staff is always very accommodating to you and always very friendly with you when you come in for service. As per your voice mail that you left me it was the most disrespectful voicemail I have ever received after working here for 32 years. My wife was sitting in my office, and she was absolutely appalled by your demanding tone and the disrespectful cursing language you were using. I was absolutely raising my voice at you; however, I was not using the cursing and disrespectful language that you were using towards myself and my staff. All you would have needed to do was to call me and let me know what had happened, and that it was frustrating. I would have been over to your house at 7:30 with a jack and jack stands. I would have taken the tire off your Element and repaired or replaced it for you and taken care of you as we do for all our customers. However, that was not what you decided to do. You decided to leave a horrible disrespectful voicemail. You have been a customer of ours for many years, which we have very much appreciated. At times you are very kind and respectful, like when you brought us supplies to stay safe during covid, which was very much appreciated by our staff. Then there are times like Sunday when you decided to leave that horrible message. Every time you don't get exactly what you want you to become angry and disrespectful just like you demonstrated on Sunday. We do not need to work with customers like that and will not. Working with customers that choose to work with us when situations arise or when things do not go as planned is what we appreciate and want to do. Best of luck with your future service and maintenance needs as we will not be doing them here anymore. I will also be sending you a refund check for the cost of the tire that you paid for on Saturday so you can get it repaired elsewhere. Sincerely Jeff Williams Service Manager Honda of Lincoln

July 02, 2023

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Employee Rating

Great service. Never disappoints to use Honda of Lincoln. Service people are wonderful to work with. More

by Chrisr101010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2023

Honda of Lincoln responded

We are very happy to have provided you with such a positive experience!

June 22, 2023

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Employee Rating

Friendly. Efficient. Reviewed work completed. Reasonably priced. Appreciate having transport service available if needed. Would recommend. More

by Elaine.thiel18
Workmanship
Recommend Dealer
Yes
Jun 23, 2023

Honda of Lincoln responded

Thank you for the great review. We're happy to hear you had a great experience.

June 14, 2023

Dealership Rating
Employee Rating

Honda of Lincoln, has the best service department in Lincoln. Sue, goes above and beyond to help with any situation. Erica my salesperson is exceptional. She is informed, kind, and someone I can call More

by William.tuckercleaning
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Calvin West , Erica Tunink

Jun 15, 2023

Honda of Lincoln responded

We are so happy to hear Sue, Erica and the rest of our team has continued to provide you with the excellent customer experience that you deserve. Thank you for sharing and we look forward to seeing you again next time.

May 03, 2023

Dealership Rating
Employee Rating

When you come to Honda of Lincoln to purchase a new, certified used, or used vehicle, we would highly recommend using Chad Erwin to handle the finance process for your vehicle as well as for extended wa More

by ScottG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Williams, Andy Goodyear, Zach Alexander , Chad Erwin, Erica Tunink

May 03, 2023

Honda of Lincoln responded

We appreciate your wonderful feedback. Thank you for sharing your experience with us. Enjoy your new vehicle!

May 03, 2023

Dealership Rating
Employee Rating

Today we purchased a Honda Certified Ridgeline Black Edition and cannot say enough good about the entire experience. We started the buying experience with Erica Tunink - again. This is the third vehicle More

by ScottG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Williams, Andy Goodyear, Zach Alexander , Chad Erwin, Erica Tunink

May 03, 2023

Honda of Lincoln responded

Thank you for continuing to choose Honda of Lincoln for your vehicle needs. We're happy to hear you had another great experience and we appreciate your awesome review! Enjoy your new vehicle!

April 18, 2023

Dealership Rating
Employee Rating

This is hands down the best dealership out there! Customer service is top notch! I would text this dealership to anyone! More

by Connor Shelton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Hoag, Dave Rose , Chad Erwin, Larry Holtmeier

Apr 19, 2023

Honda of Lincoln responded

Thank you!

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