Stew Nelson

Went to another shop with an on-going issue I had with my vehicle not starting. I decided to go to Continental Toyota and spoke to the manager Jordan and he was able take me in very short notice. Turns out t vehicle not starting. I decided to go to Continental Toyota and spoke to the manager Jordan and he was able take me in very short notice. Turns out the aftermarket remote start I got installed was causing my battery to drain (I don’t understand cars) They were able to remove it and I have not had an issue since! The technician also sent over a video explaining what he found which was pretty cool. Stew the other service manager was able to explain a little more in “non technician” terms to make me better understand things, which again, I don’t know cars but my car is fixed and I couldn’t be more relieved! Being stuck and not knowing what was going on with my car was such a stressful thing especially when I had my 3 kids in the car. Will be going back for future services! More

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In all honesty, they don't even deserve 1 star. I was scammed out of $190.00 for a diagnostic test which they did not perform, instead they used a handheld obd reader (Autozone will do for free) t I was scammed out of $190.00 for a diagnostic test which they did not perform, instead they used a handheld obd reader (Autozone will do for free) to tell me what I already knew, which was "the electronic system is not communicating" (Reason why I was there in first place) They insisted that it was my battery and needed to be replaced. My battery was less than a year old and I had no problems with my battery, but I changed it anyway to a new one, believing them. But after replacing the battery, I came to find out it wasn't the battery at all. I called Continental Toyota and spoke to Nick, who calls himself a manager. He tells me he'll have a "master technician do the diagnostic test, btw, they're all master technicians there, lol, (kids in diapers). I went back to get my money's worth, what I paid for, and did not receive a "diagnostic test" that Nick had promised; btw, Nick took the day off on my scheduled return day. There is no master technician, and they can't provide me with a proper code with the reason why the electronic system is not communicating, nor would they give me a full report that they supposedly ran an appropriate diagnostic test. I asked for a refund for the test I paid for and did not receive, They refused; instead, they went back over years in history looking for excuses. Currently I am out of $500.00 due to there unexperienced mechanics and xxxxty customer service suggestions. They really should hire people who are certified mechanics and train their customer service kids to be honest with customers and not play guessing games with the customer's wallets!! By the way, avoid Stew and Jessica, they are trained liars!! For the record, Continental toyota worked on my electronic system 2-3 years ago, but according to them, they have no record of it... does this surprise you? How convenient for them that this record doesn't exist. More

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Everyone is always respectful; they do not take advantage. That's why I return. Thank you! advantage. That's why I return. Thank you! More

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Unlike other dealerships that I have been to I will most certainly recommend they come over to Continental Toyota to learn what real customer service really is. The complex is 3 times the size of the other certainly recommend they come over to Continental Toyota to learn what real customer service really is. The complex is 3 times the size of the other dealerships.. Employees were at all levels kind and courteous and professional. Wisam I can't say enough of his kindness towards me that made me feel wanted and appreciated,he was professional courteous and respectful,he checked up on me at least every half hour and asked me each time if I wanted coffee or water. Aby with boundless energy smiling all the time was kind and courteous and respectful,I won't be surprised if she ends up in sales where she belongs. Ste in service is like a 4 star general, multi tasking he's positive energy is contagious. Mark the finance manager was professional and courteous, unfortunately and am sorry to say this my financing took way too long and I must also say that it was not entirely Mark's fault maybe 50 percent because I was at the dealership for over 6 hours however I wish he had checked up on me at least once like Wisam did to keep me updated about the process still Mark am sure is a really nice guy. Again Kendra was awesome The dealership was clean and well maintained bathrooms were clean and well maintained I will most certainly recommend to anyone I come in contact with I am that impressed with the service I received there. More

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I went in today for warranty work; The service department took all the appropriate steps to assure my concern was addressed to my satisfaction. While my vehicle was there, I had my vehicle detailed inside an took all the appropriate steps to assure my concern was addressed to my satisfaction. While my vehicle was there, I had my vehicle detailed inside and out. The detailer did an exceptional job, my vehicle looks brand new as it did the day I picked it up. I dropped off my vehicle in the morning, I was offered a free shuttle ride home, and once my vehicle was completed, someone from the service department picked me up from my home and brought me back to the dealership. The driver, as everyone at the dealership conducted themselves and a very professional manner. More

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What a wonderful dealership! Continental Toyota really treats you like family from the moment you walk in to the moment you leave. Buying a new car can be both exciting and nerve Continental Toyota really treats you like family from the moment you walk in to the moment you leave. Buying a new car can be both exciting and nerve-racking. However, Continental Toyota gave me the most pleasant car-buying experience! Stew Nelson really went above and beyond to ensure my car was a perfect fit. He was extremely patient, kind, and professional with me from start to finish. I also had the pleasure of working with Chris and Leo. Both were very knowledgeable and took the time to explain every step along the way of setting up my car. I can’t say enough good things about my experience at Continental Toyota and I look forward to coming back! More

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This was the best experience I have ever had purchasing a vehicle. It was stress free. Stew and Mickey were honest, informative, personable and professional! My only regret is that I didn't find Continental vehicle. It was stress free. Stew and Mickey were honest, informative, personable and professional! My only regret is that I didn't find Continental Toyota years ago. I love my Corolla. More

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Best car buying experience yet. This is my second purchase from Continental Toyota and both times were fantastic. Will definitely buy my next vehicle from them. purchase from Continental Toyota and both times were fantastic. Will definitely buy my next vehicle from them. More

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Very helpful and knowledgeable about the full line of vehicles I looked at. Helped me pick a winner! vehicles I looked at. Helped me pick a winner! More

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Bought or leased several vehicles from this dealership. I would recommend this dealership to anyone looking for a toyota..friendly personal and a very good service department would recommend this dealership to anyone looking for a toyota..friendly personal and a very good service department More

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