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Steven Taveras

Overview Reviews (36) Inventory (198)

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Steven Taveras

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Steven Taveras

Service Advisor

DCH Brunswick Toyota

1504 US-1
North Brunswick, NJ 08902

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4.6

36 Reviews

Overview Reviews (36) Inventory (198)

4.6

36 Reviews

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36 Reviews of Steven Taveras

June 23, 2024

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Good service but longer wait than usual for oil change and air filter. No nickel and diming and air filter. No nickel and diming More

by SURESHV456

Verified Customer

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Recommend Dealer

Yes

Helpful 0

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Jun 24, 2024 -

DCH Brunswick Toyota responded

Thanks for sharing your thoughts about your experience with DCH Brunswick Toyota. We appreciate your business and hope to see you again soon! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 21, 2024

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They didn't want to change my brakes though. I was asked to return at another date. I was asked to return at another date. More

by AWAAJOSEPH

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Kevin Scesney, Rich Mootz, Mike Olson, Kervis Reyes, Richard Venerus, Gary Peralta, Geoffrey Suasnavas

Helpful 0

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Jun 22, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Joseph, feel free to contact us at your convenience. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 18, 2024

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The people attending good made solution of the problem and the dealer is nice and close to my house and the appointment are soon and the dealer is nice and close to my house and the appointment are soon More

by CESARl_0620

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Geoffrey Suasnavas

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Jun 18, 2024 -

DCH Brunswick Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Brunswick Toyota. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 18, 2024

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Great service group to work with - responsive, professional, and efficient! Easy to schedule on-line at website or telephone. professional, and efficient! Easy to schedule on-line at website or telephone. More

by Ilona.lachina

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Scesney, Rich Mootz, Mike Olson, Kervis Reyes, Richard Venerus, Gary Peralta, Geoffrey Suasnavas

Helpful 0

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Jun 18, 2024 -

DCH Brunswick Toyota responded

IIona, Thank you! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Brunswick Toyota. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 16, 2024

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It's poor customer service to have customers wait in their cars for up to 40 minutes while waiting to meet with service advisor. And once the car is in, the wait time is always several hours, despite wh their cars for up to 40 minutes while waiting to meet with service advisor. And once the car is in, the wait time is always several hours, despite what the advisor says. Last time I was there I was trying to find out information about my car. We asked about four employees and nobody was able to get a satisfactory answer. More

by CARBTU

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Helpful 0

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Jun 20, 2024 -

DCH Brunswick Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 15, 2024

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Always great service here! Thank you so much Steven for assisting me this week. Appreciated it Thank you so much Steven for assisting me this week. Appreciated it More

by mariag884

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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Jun 17, 2024 -

DCH Brunswick Toyota responded

We are very happy to hear that Steven provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 15, 2024

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It always feels good to be remembered, and Steven greeted me right away. Although he was not the rep helping me; he offered information to assist; thereby, expediting my service and wait time. me right away. Although he was not the rep helping me; he offered information to assist; thereby, expediting my service and wait time. More

by dwactord335

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jun 17, 2024 -

DCH Brunswick Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at DCH Brunswick Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 14, 2024

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There was a 2. 75 hour wait for service. Probably because the dealer overbooks. However, at check in Steven Taveras told me the wait would probably be 3 hours and a 75 hour wait for service. Probably because the dealer overbooks. However, at check in Steven Taveras told me the wait would probably be 3 hours and asked if I wanted to reschedule. They kept me informed about progress and finished a little early. More

by smithbrucew

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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Jun 17, 2024 -

DCH Brunswick Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Steven met your expectations. Thank you for choosing DCH Brunswick Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 10, 2024

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Employee Rating

Ok service but can be improved. E.g. why don’t you automatically apply the service special ? E.g. why don’t you automatically apply the service special ? More

by EW

Verified Customer

Workmanship

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jun 10, 2024 -

DCH Brunswick Toyota responded

Thank you for choosing DCH Brunswick Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 09, 2024

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Employee Rating

Clean place, workers helpful, only problem had an appointment 2hr 30m wait for oil change appointment 2hr 30m wait for oil change More

by SANTIAGJ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jun 09, 2024 -

DCH Brunswick Toyota responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at DCH Brunswick Toyota to be a positive one. We do apologize for the wait and appreciate your patience. Please don't hesitate to reach out if you need anything else. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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