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Steven Taveras
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39 Reviews
39 Reviews
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39 Reviews of Steven Taveras
September 30, 2024
This dealership is horrible. The culture here is broken. It’s impossible to get anyone to help you with parts. Service writers are glued to their chairs and computer screens even The culture here is broken. It’s impossible to get anyone to help you with parts. Service writers are glued to their chairs and computer screens even when there are no customers to serve. Plenty of personal with Toyota shirts on but if it’s not “their department “ they just shrug their shoulders and don’t care. There is no parts counter available. Employees just call someone, somewhere, and nothings happens. Customer Relationship Manager was useless too! I own 4 Toyota’s but they treat you like garbage anyway. All employees I came in contact had a serious “I really don’t care attitude “. More
by Tg
Other Employees Tagged: Kevin Scesney, Paul Swenarton, Rich Mootz, Mike Olson, Ruben Arcila, Kervis Reyes, Richard Venerus, Gary Peralta, Geoffrey Suasnavas , Lynn Melina
Verified CustomerJune 21, 2024
They didn't want to change my brakes though. I was asked to return at another date. I was asked to return at another date. More
by AWAAJOSEPH
Other Employees Tagged: Kevin Scesney, Rich Mootz, Mike Olson, Kervis Reyes, Richard Venerus, Gary Peralta, Geoffrey Suasnavas
June 18, 2024
The people attending good made solution of the problem and the dealer is nice and close to my house and the appointment are soon and the dealer is nice and close to my house and the appointment are soon More
by CESARl_0620
Other Employees Tagged: Geoffrey Suasnavas
June 18, 2024
Great service group to work with - responsive, professional, and efficient! Easy to schedule on-line at website or telephone. professional, and efficient! Easy to schedule on-line at website or telephone. More
by Ilona.lachina
Other Employees Tagged: Kevin Scesney, Rich Mootz, Mike Olson, Kervis Reyes, Richard Venerus, Gary Peralta, Geoffrey Suasnavas
June 16, 2024
It's poor customer service to have customers wait in their cars for up to 40 minutes while waiting to meet with service advisor. And once the car is in, the wait time is always several hours, despite wh their cars for up to 40 minutes while waiting to meet with service advisor. And once the car is in, the wait time is always several hours, despite what the advisor says. Last time I was there I was trying to find out information about my car. We asked about four employees and nobody was able to get a satisfactory answer. More
by CARBTU
June 15, 2024
It always feels good to be remembered, and Steven greeted me right away. Although he was not the rep helping me; he offered information to assist; thereby, expediting my service and wait time. me right away. Although he was not the rep helping me; he offered information to assist; thereby, expediting my service and wait time. More
by dwactord335
June 14, 2024
There was a 2. 75 hour wait for service. Probably because the dealer overbooks. However, at check in Steven Taveras told me the wait would probably be 3 hours and a 75 hour wait for service. Probably because the dealer overbooks. However, at check in Steven Taveras told me the wait would probably be 3 hours and asked if I wanted to reschedule. They kept me informed about progress and finished a little early. More
by smithbrucew
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