Steven Sokol | Page 2

It's good. Steven Sokol was really good at explaining and answering my questions. However, the wait is just too long, it took about 3 hours to have my car ready Steven Sokol was really good at explaining and answering my questions. However, the wait is just too long, it took about 3 hours to have my car ready even though I had an appointment. More

by rojasmaix Verified Customer Verified Customer

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I was scheduled via the bot, not a human. When I arrived I was told the timing wasn't great ( a human wouldn't have given me that time slot), but they were able to work on my car anyway & it When I arrived I was told the timing wasn't great ( a human wouldn't have given me that time slot), but they were able to work on my car anyway & it was repaired faster than expected. I needed to attach a new license late. When the plate arrived 2 days later I couldn't attach it because a special tool is required to unscrew the new screws (despite only regular screws needed for the other plate). Thus, I needed to make a 2nd appt. - unsure if this appt. was made through another bot. It seems no 2nd appt. should've been needed as removing the screws & putting in 2 normal ones would take 2 minutes. The cost for the parts and repair was more than the estimate - tax forgotten? Also, this is the 2nd time I didn't receive a call from the service dept. that parts had arrived - each time I called parts on my own. More

by danunger52 Verified Customer Verified Customer

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Steven was very professional & his customer service was excellent. I was disappointed that i had to pay for a part of the rental I think Jeep should provide loaners. excellent. I was disappointed that i had to pay for a part of the rental I think Jeep should provide loaners. More

by Cora.46428 Verified Customer Verified Customer

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All good When I first got there I was treated very well. I had a compliment car wash. Thank you much I had a compliment car wash. Thank you much More

by rickyland420 Verified Customer Verified Customer

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Horrible. The dealership gave a valuation based on the repairs needed and doesn't fix the car under warranty. The dealership gave a valuation based on the repairs needed and doesn't fix the car under warranty. More

by joan.diedrich Verified Customer Verified Customer

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Fast service everything was explained properly Great waiting area maybe add a TV for guest waiting area maybe add a TV for guest More

by oneluvfiji82 Verified Customer Verified Customer

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Efficient, clean, courteous I was able to get my vehicle in and out in a timely fashion. Steven kept me up to date on all the repairs. He thought it would have taken longer which I was prepared for but repa in and out in a timely fashion. Steven kept me up to date on all the repairs. He thought it would have taken longer which I was prepared for but repairs completed by the next day. More

by evedoug Verified Customer Verified Customer

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Steven always goes above and beyond when I bring my car in I appreciate his addition to detail in I appreciate his addition to detail More

by hbkjake24 Verified Customer Verified Customer

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I was not happy that my 6yr 60k miles service agreement did not include basic air filter replacement. All of my previous service agreements included air filter replacement. did not include basic air filter replacement. All of my previous service agreements included air filter replacement. More

by Víctor Quintero Verified Customer Verified Customer

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Excellent service very easy to work with did a fantastic job very efficient work done job very efficient work done More

by maxsauto Verified Customer Verified Customer

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