Steven Runion | Page 47

Everyone at Kenny Ross Subaru in Erwin are very professional, friendly and informative. I have purchased 9 Subarus all from this dealership and I have been pleased and happy with everyone. The wait professional, friendly and informative. I have purchased 9 Subarus all from this dealership and I have been pleased and happy with everyone. The waiting area and restrooms are always very clean. I highly recommend this dealership to anyone interested in purchasing a subaru. More

by TSLIM Verified Customer Verified Customer

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So easy to book appointment. Waiting room is very comfy plus coffee, donuts, water, pop, etc. are provided while you wait. Staff are all very nice and explain things well. Comple Waiting room is very comfy plus coffee, donuts, water, pop, etc. are provided while you wait. Staff are all very nice and explain things well. Complementary services are available if you purchased the vehicle with them, which is a really nice gesture. More

by Paul Verified Customer Verified Customer

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Kenney Ross has always delivered excellent service and has competent service staff that are courteous and knowledgeable. has competent service staff that are courteous and knowledgeable. More

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They took carebof me in a vert timely mabber with thebuosr courtesy. All in all good experiencce thebuosr courtesy. All in all good experiencce More

by KMHAMILTON21 Verified Customer Verified Customer

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First experience on the customer side of the counter in a long time and it was really pleasant, straightforward long time and it was really pleasant, straightforward More

by CAMERONB755 Verified Customer Verified Customer

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We’ve been going to Kenny Ross Subaru for a long time and they’ve always treated us well. they’ve always treated us well. More

by BLSAND2018 Verified Customer Verified Customer

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Had an issue no appointment and little time they took care of my tire very quickly care of my tire very quickly More

by JUDYFILIPOWSKI Verified Customer Verified Customer

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We have always been very pleased with the dealership. This purchase was our third Subaru and our 2nd Outback. Logan (salesperson) was very kind and we appreciated his service. We only talked about a 2 This purchase was our third Subaru and our 2nd Outback. Logan (salesperson) was very kind and we appreciated his service. We only talked about a 2024 Outback and the he showed us a Green (2023) Outback, told us it was a 2024 and reviewed all the features of the 2024. On our 2nd visit, he showed us a silver Outback (2024). We asked the difference...He said is was only the color. We asked why cheaper and he responded that the dealership had it longer and was anxious to move it. As we were ready to close the deal on the green Outback, I discovered from the tag on the key that it was a 2023. The mileage was different than Logan told us previously. There was also another cellphone also registered in the car. He become somewhat flustered when I started asking questions. There were a few other things said that caused me to lose trust in him and I said I had to think about it. It appeared to me that it was a bait and switch situation. The more he talked the more upsetting it was.... We left the dealership. Within minutes of us leaving, Jeff, sales manager, called to ask about our concerns and said he wanted to work with us. He made a second call before we got to our home (about 25 minutes from the dealership.) In hindsight, Logan was anxious to sell us a vehicle and made some 'rookie' mistakes. Because of Jeff's kindness, we returned to the dealership and purchases the 2024 Outback. Also of note, we visited another Subaru dealership that is about 3 miles from our house. However, we chose to deal with Kenny Ross Subaru because of our many previous positive experiences. More

by JFRANKIN Verified Customer Verified Customer

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Service was good but the courtesy car wash missed the back of the car totally, my only complaint back of the car totally, my only complaint More

by ANDIV07 Verified Customer Verified Customer

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the dealer has a nice atmosphere, professional and efficient employees. this is my first experience with Subaru and very pleased with the dealer and vehicle so far! efficient employees. this is my first experience with Subaru and very pleased with the dealer and vehicle so far! More

by SHEILASKOWRONSKI Verified Customer Verified Customer

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