Steven Riecker | Page 20

Jean did a great job with the summary of the car functions. Very patient and spent as much time as needed to answer questions. functions. Very patient and spent as much time as needed to answer questions. More

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Excellent service! ! The sales team and service department went above and beyond to ensure I was satisfied. Everyone provided detailed explanation throughout the proce ! The sales team and service department went above and beyond to ensure I was satisfied. Everyone provided detailed explanation throughout the process. More

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It’s hard not to enter into a used car purchase without a preconception of skepticism. Toss in the fact that in my recent visit to Smythe Volvo , I was to closing a purchase that was locked in online from o preconception of skepticism. Toss in the fact that in my recent visit to Smythe Volvo , I was to closing a purchase that was locked in online from over 200 miles away and came at the end of an Amtrak ride from DC on a dreary, gray day. All the makings of misery were there. But none of that car purchase dread manifested. The purchase was for a certified used Volvo. It was immaculately prepped; Steve R. from the sales team made the process a simple as possible. The purchase was across state lines with a joint owner in another state. Henry Z. from the finance department was efficient and professional. It was like a Michelin star dining experience; not only is the product great, but staff are on point to make the most of the whole experience. You’ll hear the phrase “family-owned” a couple of times here. It’s not just the motto or the pitch; Smythe really seems like a business that has succeeded for a generation or more by embracing a philosophy that customers are treated as if they are at a family gathering. The collection of vintage Volvos only adds to the sense of being in a place that has a proud heritage that it wants to preserve and enhance. Volvos are not inexpensive (nor are they cheap), but the availability of nationwide online information has made the old dance of “low ball offer - talk to the manager - fist pounding on the table - wash - rinse - repeat” a car purchase experience relic of the past at any quality, reputable, car dealership. The Smythe team does not play that relic of a sales model. Could I have negotiated the price down a bit more? Maybe, but Michelin star service deserves a commensurate tip. It is our family’s 3rd Volvo for our almost-grown kids. They are safe and fun, comfortable and reliable. The Certfied Pre-owned program is one of the best of any manufacturer, and Volvo affinity incentives are like that tiny free appetizer from the Michelin Chef. More

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This dealership was very accommodating to my big family. My car was not ready for pick up by the appointment time but the service that we received afterwards made the wait time worthwhile. The person that h My car was not ready for pick up by the appointment time but the service that we received afterwards made the wait time worthwhile. The person that helped me link my car was very helpful in answering my million questions. More

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One of the best dealers I have ever been to. Very friendly and not pushy. No hidden fees. They go out of their way to make your vehicle purchase a good experience. Very friendly and not pushy. No hidden fees. They go out of their way to make your vehicle purchase a good experience. More

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Excellent service from start to finish, everyone was friendly, knowledgeable, and went above and beyond. friendly, knowledgeable, and went above and beyond. More

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Smythe has some of the most relaxed people I’ve ever worked with in a car transaction, and I’ve done many of them over my 55 years of age. Steve is honest, transparent and direct about what can be done worked with in a car transaction, and I’ve done many of them over my 55 years of age. Steve is honest, transparent and direct about what can be done. We spent as much time talking about our family as we did about a Volvo. Smythe is not a pressure cooker environment, where the Manager walks out of the back room and tries to close the deal. We actually looked at a car on our way home, and we did not purchase that day, but came back a week later without any pressure in between. We wanted to purchase from Smythe. I will refer anyone interested in Volvo to Steve. Similarly, Abood and Don were equally honest, transparent and devoid of the pressure that I’m so used to at other dealers. They give you the options and you take what you need and you say no to what you don’t and they move on. Finally, if you want to learn everything about what your new Volvo can do ask for Don. My wife and I are both very happy and satisfied customers! More

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Smooth and stress free car buying experience. Steve and team help us tithe whole way. Steve and team help us tithe whole way. More

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Smythe made it easy to work through the process of leasing my car. The service was responsive, efficient and friendly. leasing my car. The service was responsive, efficient and friendly. More

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Smythe Volvo is totally focused on customer satifaction. They were professional and responsive to our requests throughout the entire purchasing process Our salesperson, Steve Rieker, was genuinely interest They were professional and responsive to our requests throughout the entire purchasing process Our salesperson, Steve Rieker, was genuinely interested in finding us a vehicle that met our needs and was within our budget. While he presented us with a number of vehicles, he never pressured us to buy any particular one. He listens and then makes recommendations. More

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