Steven Miller

Title: Loyal Multi-Vehicle Buyer Permanently Banned from Service Without Specific Explanation My family purchased approximately 11 vehicles from Beaver Toyota of St. Augustine over the course of several ye Service Without Specific Explanation My family purchased approximately 11 vehicles from Beaver Toyota of St. Augustine over the course of several years and faithfully used their service department for all maintenance and repairs (including on non-Toyota vehicles we owned). On August 25, 2025, the General Manager, Nick Reuther, sent an email permanently banning my wife and me from the dealership for both sales and service, citing only a “repeated pattern of contentious behavior.” A follow-up letter dated October 8, 2025, reaffirmed that the ban is permanent and explicitly includes my wife, who has never written a review or lodged a formal complaint. We were never provided with any specific incidents, dates, examples, or documentation to support the decision—just the general statement above. As a direct result: • All remaining Toyota factory warranties, Fidelity extended-service contracts, and prepaid maintenance plans can no longer be serviced at Beaver Toyota and must be transferred to another authorized Toyota dealership. Other experiences during our time as customers included: • Multiple cases of incorrect or overlooked items on multi-point inspections (example: a used vehicle delivered with 2009-date tires on the front axle) • An undercarriage that appeared freshly painted on a certified pre-owned vehicle, concealing prior condition • Extended wait times and communication delays in the service department • A 30-day exchange policy that requires the customer to repay taxes, a $999 doc fee, and any price difference After years of loyalty and significant business, our relationship with Beaver Toyota ended abruptly and permanently without ever being shown specific justification. Important note for other Toyota owners in the area: Any authorized Toyota dealer (Keith Pierson, Arlington Toyota, Coggin Toyota, Butler Toyota, etc.) can fully service your factory warranties, ToyotaCare, and Fidelity contracts. Transferring your remaining coverage is simple and ensures your chosen dealership earns the service revenue. This review reflects my honest personal experience and is protected under the Consumer Review Fairness Act of 2016 (15 U.S.C. §45b) and the First Amendment. More

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My recent oil changed turned out to be a disaster. It was supposed to be free! Well the staff screwed up. I will never go back to your dealership again, or recommend you to anyone else. The staff was It was supposed to be free! Well the staff screwed up. I will never go back to your dealership again, or recommend you to anyone else. The staff was incompetent! More

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Went in for an oil change. Was told it would be up to 1.5 hours. Seems like they were done in under 40. Made me happy. I don’t like wasting my day off waiting. Was told it would be up to 1.5 hours. Seems like they were done in under 40. Made me happy. I don’t like wasting my day off waiting. More

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Accurate diagnosis of problem. Accurate cost estimations with no surprises Loner car if necessary. Courteous customer service. Accurate cost estimations with no surprises Loner car if necessary. Courteous customer service. More

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Tim was very pleasant and easy to work with. He made the car buying experience enjoyable and stress free. He was very straightforward with the process and very knowledgeable about the vehicle. I He made the car buying experience enjoyable and stress free. He was very straightforward with the process and very knowledgeable about the vehicle. I will definitely recommend Beaver Toyota again and again!!! More

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Our experience was great and everyone that helped us were professional and polite. The dealership was clean and comfortable. professional and polite. The dealership was clean and comfortable. More

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Amazing service, excellent with everything, great prices, and people I feel comfortable with and know we can trust. Frank was wonderful, and I sincerely recommend him to anyone! and people I feel comfortable with and know we can trust. Frank was wonderful, and I sincerely recommend him to anyone! More

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I love Beaver Toyota. I only buy Toyota!! Oraine was a pleasure to work with. He made the whole experience enjoyable and was able get the best deal for me. I only buy Toyota!! Oraine was a pleasure to work with. He made the whole experience enjoyable and was able get the best deal for me. More

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Our first service was amazing. Everyone was very professional and friendly. The time for the service was very efficient. Everyone was very professional and friendly. The time for the service was very efficient. More

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I had great buying experience here! Very satisfied with my new car! Mr. Stephen De la Campa is professional and so nice! Great people work here and they have great car service too! 👍🤩 Very satisfied with my new car! Mr. Stephen De la Campa is professional and so nice! Great people work here and they have great car service too! 👍🤩 More

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