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Steven Lu

Overview Reviews (40) Inventory (159)

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Steven Lu

Service Advisor

Victory Honda Chicago Northside

6600 North Western Avenue
Chicago, IL 60645

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4.7

40 Reviews

Overview Reviews (40) Inventory (159)

Dealership Experience

9 yrs, 10 mos

Industry Experience

23 yrs, 10 mos

Languages Spoken

Vietnamese

4.7

40 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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40 Reviews of Steven Lu

September 06, 2026

Dealership Rating

Employee Rating

Steve is amazing! He is kind, knowledgeable, and explains everything that needs to be done. I find him very honest and fair. He is kind, knowledgeable, and explains everything that needs to be done. I find him very honest and fair. More

by KARENHAWK50

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Steven Lu

Sep 06, 2026 -

Victory Honda Chicago Northside responded

Knowing you appreciated Steven’s clear explanations and honest, fair approach means a lot to our service department. We look forward to serving your Honda Pilot again whenever you need us. Brian Benavides brian.benavides@victoryhonda.com

August 29, 2026

Dealership Rating

Employee Rating

On time did only what they told me I was scheduled for In a timely manner a timely manner More

by JJHOWENY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Steven Lu

Aug 29, 2026 -

Victory Honda Chicago Northside responded

We’re glad your service appointment went exactly as planned and finished promptly. Knowing that everything stayed on schedule means a lot to our service team. Gregory Stechschulte Victory Automotive Group - Marketing Gregory.stechschulte@vagmgt.com

August 18, 2026

Dealership Rating

Employee Rating

Mostly excellent but I am used to getting the car back cleaned, inside and out. cleaned, inside and out. More

by KEN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Steven Lu

Aug 21, 2026 -

Victory Honda Chicago Northside responded

Thank you so much, Ken, for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Brian Benavides General Manager brian.benavides@victoryhonda.com

August 16, 2026

Dealership Rating

Employee Rating

Waited over an hour and a half. I had to go ask for the status. They did not inspect my car for any issues. He used the Honda dealer in Morton Grove's statement that I went to last I had to go ask for the status. They did not inspect my car for any issues. He used the Honda dealer in Morton Grove's statement that I went to last time for any issues they found. He said so. I did not get a sticker on my window for the next oil change. I'm wondering if I really got an oil change. Not coming there again! More

by P_gramms

Verified Customer

Recommend Dealer

Other Employees Tagged: Steven Lu

Aug 22, 2026 -

Victory Honda Chicago Northside responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Brian Benavides General Manager brian.benavides@victoryhonda.com

August 15, 2026

Dealership Rating

Employee Rating

Steve Lu has been taking care of my service needs for so many years now, I don't remember when any one else has consistently been there for me. My Odyssey is 25+ years old and still rolling thanks to you gu many years now, I don't remember when any one else has consistently been there for me. My Odyssey is 25+ years old and still rolling thanks to you guys. ?? More

by HWAKIW

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Steven Lu

Aug 15, 2026 -

Victory Honda Chicago Northside responded

Your praise for Steven’s consistent care over so many years highlights our commitment to maintaining your Honda Odyssey for the long haul. Knowing your Odyssey is still rolling strong after 25 years means a lot to our service department. We look forward to continuing to support your service needs down the road. Brian Benavides General Manager brian.benavides@victoryhonda.com

August 12, 2026

Dealership Rating

Employee Rating

They completed the work quickly, were good communicators, and had great customer service. I was very pleased. and had great customer service. I was very pleased. More

by Regish8

Verified Customer

Recommend Dealer

Yes

Aug 12, 2026 -

Victory Honda Chicago Northside responded

Knowing that the work was completed promptly and our updates kept you informed is rewarding. Your kind words and five-star rating mean a great deal to our service team. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

August 07, 2026

Dealership Rating

Employee Rating

Very positive experience. Steven Lu is an excellent representative, knowledgeable, and organized. Scheduling was very easy, and the waiting area was comfortable. Steve Lu kept Steven Lu is an excellent representative, knowledgeable, and organized. Scheduling was very easy, and the waiting area was comfortable. Steve Lu kept me apprised of the status of my car. Excellent communication. More

by peterevansmith

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Steven Lu

Aug 08, 2026 -

Victory Honda Chicago Northside responded

Knowing that our simple scheduling and comfortable waiting area made your visit positive means a lot to our team. Steven’s expertise and organized updates during your Honda Pilot’s service are exactly what we strive for. Your kind words about our communication are greatly appreciated. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

August 02, 2026

Dealership Rating

Employee Rating

Steve is always great. He is the reason we came back to the dealership for service He is the reason we came back to the dealership for service More

by ALENTON216

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Steven Lu

Aug 02, 2026 -

Victory Honda Chicago Northside responded

It’s fantastic to hear that Steven’s support brings you back. We appreciate your continued trust in our service for your Honda Pilot. Thank you for the five star rating! Peter Gabriel General Manager peter.gabriel@victoryhonda.com

August 02, 2026

Dealership Rating

Employee Rating

This is the best dealer service department I have ever used. Every associate is responsive, communicates well and has a clear goal to make the experience great. used. Every associate is responsive, communicates well and has a clear goal to make the experience great. More

by outrbnx

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Folinazzo, Patrick Abrecea, Michael Forte, Mike Spano, Fernando Lagunas

Aug 02, 2026 -

Victory Honda Chicago Northside responded

Knowing our service associates provided such a positive experience means a great deal to us. We’ll be sure to share your feedback with the entire team. Congratulations on your new Honda CR-V and thank you for your kind words. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

July 31, 2026

Dealership Rating

Employee Rating

Steven greeted me right when I walked in. He was friendly and explained all of the issues with my car. I trusted him to fix my car. I will be recommending him to all my friends and family. He was friendly and explained all of the issues with my car. I trusted him to fix my car. I will be recommending him to all my friends and family. More

by TARATUN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Steven Lu

Jul 31, 2026 -

Victory Honda Chicago Northside responded

It’s great that Steven greeted you promptly and clearly explained all of the issues with your Honda Pilot. We’re happy you trusted us for the service and grateful for your recommendation to friends and family. We look forward to helping them and welcoming you back. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

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