Steven Lu
Steven Lu at Victory Honda Chicago Northside

Steven Lu

Service Advisor

Victory Honda Chicago Northside

6600 North Western Avenue
Chicago, IL 60645

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4.7
11 Reviews

Dealership Experience

9 yrs, 5 mos

Industry Experience

23 yrs, 5 mos

Languages Spoken

Vietnamese Vietnamese

4.7

11 Reviews

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11 Reviews of Steven Lu

April 24, 2026

Dealership Rating
Employee Rating

Car suddenly braked hard by itself, and 2 days later the brakes didn't work and the car surged forward while I stomped on the brakes till it stopped hard suddenly. I brought the car in. They changed the oil More

by MERGEORGE
Recommend Dealer
Yes

Other Employees Tagged: Steven Lu

Apr 26, 2026

Victory Honda Chicago Northside responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

April 24, 2026

Dealership Rating
Employee Rating

I highly recommend this dealership for their repair services. They were professional, knowledgeable and did an excellent job on my car. More

by mickeyj
Recommend Dealer
Yes
Apr 26, 2026

Victory Honda Chicago Northside responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Peter Gabriel General Manager peter.gabriel@victoryhonda.com

April 16, 2026

Dealership Rating
Employee Rating

Everybody is so friendly and helpful. My service writer knew exactly what maintenance I needed and they took care of my Honda Passport while I went out to lunch. When I came back my car More

by CARMONTE00
Recommend Dealer
Yes

Other Employees Tagged: Peter Gabriel

Apr 16, 2026

Victory Honda Chicago Northside responded

It’s wonderful to hear our team made your Honda Passport maintenance so easy while you enjoyed lunch. We’re glad our service writer anticipated the work needed and had your vehicle ready when you returned. Thank you for trusting us with your routine service, and we look forward to your next visit. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

April 08, 2026

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Employee Rating

I have had both great experiences, but also poor experiences at this dealership. In this case, my insurance company would not pay the dealer price to have my glass replaced. Steve has been helpful a More

by drussell922
Recommend Dealer
No

Other Employees Tagged: Steven Lu

Apr 12, 2026

Victory Honda Chicago Northside responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

Apr 12, 2026

Victory Honda Chicago Northside responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

April 07, 2026

Dealership Rating
Employee Rating

Excellent staff,job finished as promised even faster,whole experience excellent,lounge clean and spacious,WiFi connection good More

by Alejah32
Recommend Dealer
Yes
Apr 07, 2026

Victory Honda Chicago Northside responded

We’re thrilled our team completed your service ahead of schedule and delivered an excellent experience. It’s great to know the lounge met your expectations with its cleanliness, space, and reliable WiFi. Thank you for sharing your feedback and we look forward to seeing you again. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

March 29, 2026

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Employee Rating

Great service! The shop was always clean. Service are on time. I can’t complain on anything. More

by TRANGTRI74
Recommend Dealer
Yes

Other Employees Tagged: James Bates

Mar 29, 2026

Victory Honda Chicago Northside responded

We’re glad to hear you appreciated the cleanliness and prompt service in our shop. Feel free to contact us if there’s anything else we can help you and your Honda with. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

March 27, 2026

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Employee Rating

Just a few days ago I got this car - a 2011 Honda CR-V EX-L. And Steven was good to let me walk in without an appointment. And he was Great to have people give it a quick look over to tell me what needs t More

by BJECHI
Recommend Dealer
Yes

Other Employees Tagged: Steven Lu

Mar 29, 2026

Victory Honda Chicago Northside responded

Thank you for your business and this review. We're happy to hear that Steven and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

March 25, 2026

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Employee Rating

Good and nice people and am glad having Honda as my vehicle, Steve Lu is the best of all to me More

by OTMENS62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 26, 2026

Victory Honda Chicago Northside responded

What a pleasure to hear you’re enjoying your Honda and that Steven provided outstanding support. Thank you for sharing your positive experience. We hope every drive brings you joy. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

March 21, 2026

Dealership Rating
Employee Rating

Quick, efficient, no upselling. Easy in and out and my problems were addressed. The experience didn't break my bank. More

by P_KETZ
Recommend Dealer
Yes

Other Employees Tagged: Steven Lu

Mar 21, 2026

Victory Honda Chicago Northside responded

Thank you for the five-star review. It’s wonderful to hear that Steven and our team provided quick, efficient service for your Honda CR-V Hybrid without any upselling. We’re glad we could address your concerns and keep things budget-friendly. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

March 01, 2026

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Employee Rating

They are reliable, fast, and dont price gouge! Great service! Would recommend them to anyone! More

by Hazel21soccer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fernando Lagunas

1

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