Fernando Lagunas
Fernando Lagunas at Victory Honda Chicago Northside

Fernando Lagunas

Service Advisor

Victory Honda Chicago Northside

6600 North Western Avenue
Chicago, IL 60645

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4.9
37 Reviews
4.9

37 Reviews

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37 Reviews of Fernando Lagunas

August 16, 2026

Dealership Rating
Employee Rating

Best service team and management around I would only bring my Honda to Victory Great More

by baggiesdonuts
Recommend Dealer
Yes

Other Employees Tagged: Fernando Lagunas

Aug 16, 2026

Victory Honda Chicago Northside responded

Hearing you call our service team and management the best means a lot to us. Thank you for trusting our service department with your Honda Civic. Brian Benavides General Manager brian.benavides@victoryhonda.com

August 14, 2026

Dealership Rating
Employee Rating

Courteous, detailed, efficient All concerns and questions answered satisfactory Waiting section pleasant Confidence on Service More

by ITSME480
Recommend Dealer
Yes

Other Employees Tagged: Fernando Lagunas

Aug 14, 2026

Victory Honda Chicago Northside responded

Knowing you found our team courteous, our service detailed, and our waiting area comfortable means a lot to our team. We’re pleased Fernando could address all your concerns efficiently and that you feel confident in service on your Honda CR-V. Brian Benavides General Manager brian.benavides@victoryhonda.com

August 03, 2026

Dealership Rating
Employee Rating

Very informative and they accomplish what i requested Very informative and they accomplish what i requested More

by renanceno888
Recommend Dealer
Yes

Other Employees Tagged: Fernando Lagunas

Aug 03, 2026

Victory Honda Chicago Northside responded

Thank you for the 5-star rating! Fernando and our service team are glad to have met your requests and kept you informed during your HR-V service. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

August 02, 2026

Dealership Rating
Employee Rating

This is the best dealer service department I have ever used. Every associate is responsive, communicates well and has a clear goal to make the experience great. More

by outrbnx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 02, 2026

Victory Honda Chicago Northside responded

Knowing our service associates provided such a positive experience means a great deal to us. We’ll be sure to share your feedback with the entire team. Congratulations on your new Honda CR-V and thank you for your kind words. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

August 02, 2026

Dealership Rating
Employee Rating

Victory responded very quickly to my request for help although I was visiting from another state and was not a regular customer. The communication from the advisor after examining the car was prompt, co More

by Jcvn100
Recommend Dealer
Yes

Other Employees Tagged: Jeric Calma

Aug 02, 2026

Victory Honda Chicago Northside responded

It’s great to know we could assist you promptly during your visit from another state. We’re glad our advisor kept you informed, conducted a thorough inspection, and accommodated your extra investigation request before your long drive home. Safe travels, and we’d be happy to help again if you return. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

July 27, 2026

Dealership Rating
Employee Rating

I trust this place, they’ve always done a great job and thats why I always comeback. Fernando has helped me greatly in the past and always explains what my car needs. Thank you! More

by MARIA.H
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Steven Lu

Jul 27, 2026

Victory Honda Chicago Northside responded

Thank you, Maria! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Victory Honda Chicago Northside. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

July 18, 2026

Dealership Rating
Employee Rating

I purchased my vehicle, my first Honda, at Victory Honda when it was Grossinger. I have relied over the years, most of the time, on this dealer to provide regular maintenance and guidance, and to be avail More

by Ellen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 19, 2026

Victory Honda Chicago Northside responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Victory Honda Chicago Northside! Peter Gabriel General Manager peter.gabriel@victoryhonda.com

July 11, 2026

Dealership Rating
Employee Rating

Fernando kept me informed about what was happening and the waiting area was ok Sadly there was no air conditioning in the waiting area but we survived More

by Dsecor8230
Recommend Dealer
Yes

Other Employees Tagged: Fernando Lagunas

Jul 13, 2026

Victory Honda Chicago Northside responded

Thank you so much for taking the time to leave us this feedback! Peter Gabriel General Manager peter.gabriel@victoryhonda.com

July 06, 2026

Dealership Rating
Employee Rating

Really positive service experience working Mike and Fernando. Very personable and knowledgeable. Made for a smooth experience at a quality dealership. More

by MPURSZKE
Recommend Dealer
Yes

Other Employees Tagged: Michael Hua

Jul 07, 2026

Victory Honda Chicago Northside responded

We’re grateful you had such a positive experience with Fernando and Michael. It’s wonderful to hear your Honda Civic Hybrid purchase went smoothly. Thank you for sharing your feedback and enjoy every drive. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

June 18, 2026

Dealership Rating
Employee Rating

Fernando was incredible. Knowledgeable and explained everything to me clearly. The team went the extra mile for me. He should receive a large cash bonus as well as a really c More

by ASHLEY.ALT
Recommend Dealer
Yes
Jun 18, 2026

Victory Honda Chicago Northside responded

It’s great to hear Fernando provided clear explanations and that our team went the extra mile for you. We will pass along your compliments to Fernando and the rest of our staff. Thank you for sharing your Honda experience. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

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