Best service team and management around I would only
bring my Honda to Victory Great
bring my Honda to Victory Great
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by baggiesdonuts
Verified Customer
Verified Customer
Other Employees Tagged:
Fernando Lagunas
Aug 16, 2026 -
Victory Honda Chicago Northside responded
Hearing you call our service team and management the best means a lot to us. Thank you for trusting our service department with your Honda Civic.
Brian Benavides
General Manager
brian.benavides@victoryhonda.com
Courteous, detailed, efficient All concerns and questions
answered satisfactory Waiting section pleasant Confidence on Service
answered satisfactory Waiting section pleasant Confidence on Service
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by ITSME480
Verified Customer
Verified Customer
Other Employees Tagged:
Fernando Lagunas
Aug 14, 2026 -
Victory Honda Chicago Northside responded
Knowing you found our team courteous, our service detailed, and our waiting area comfortable means a lot to our team. We’re pleased Fernando could address all your concerns efficiently and that you feel confident in service on your Honda CR-V.
Brian Benavides
General Manager
brian.benavides@victoryhonda.com
Very informative and they accomplish what i requested
Very informative and they accomplish what i requested
Very informative and they accomplish what i requested
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by renanceno888
Verified Customer
Verified Customer
Other Employees Tagged:
Fernando Lagunas
Aug 03, 2026 -
Victory Honda Chicago Northside responded
Thank you for the 5-star rating! Fernando and our service team are glad to have met your requests and kept you informed during your HR-V service.
Peter Gabriel
General Manager
peter.gabriel@victoryhonda.com
This is the best dealer service department I have ever
used. Every associate is responsive, communicates well and has a clear goal to make the experience great.
used. Every associate is responsive, communicates well and has a clear goal to make the experience great.
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by outrbnx
Verified Customer
Verified Customer
Aug 02, 2026 -
Victory Honda Chicago Northside responded
Knowing our service associates provided such a positive experience means a great deal to us. We’ll be sure to share your feedback with the entire team. Congratulations on your new Honda CR-V and thank you for your kind words.
Peter Gabriel
General Manager
peter.gabriel@victoryhonda.com
Victory responded very quickly to my request for help
although I was visiting from another state and was not a regular customer. The communication from the advisor after examining the car was prompt, co
although I was visiting from another state and was not a regular customer. The communication from the advisor after examining the car was prompt, courteous, and thorough, and he was sympathetic to my request for additional investigation of the problem when he learned I was facing a 17 hour drive back home.
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by Jcvn100
Verified Customer
Verified Customer
Aug 02, 2026 -
Victory Honda Chicago Northside responded
It’s great to know we could assist you promptly during your visit from another state. We’re glad our advisor kept you informed, conducted a thorough inspection, and accommodated your extra investigation request before your long drive home. Safe travels, and we’d be happy to help again if you return.
Peter Gabriel
General Manager
peter.gabriel@victoryhonda.com
I trust this place, they’ve always done a great job and
thats why I always comeback. Fernando has helped me greatly in the past and always explains what my car needs. Thank you!
thats why I always comeback. Fernando has helped me greatly in the past and always explains what my car needs. Thank you!
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by MARIA.H
Verified Customer
Verified Customer
Jul 27, 2026 -
Victory Honda Chicago Northside responded
Thank you, Maria! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Victory Honda Chicago Northside.
Peter Gabriel
General Manager
peter.gabriel@victoryhonda.com
I purchased my vehicle, my first Honda, at Victory Honda
when it was Grossinger. I have relied over the years, most of the time, on this dealer to provide regular maintenance and guidance, and to be avail
when it was Grossinger. I have relied over the years, most of the time, on this dealer to provide regular maintenance and guidance, and to be available to respond to all of my questions and concerns. It’s important to me to receive quality service. I have generally been very satisfied over the years with the help I receive from the service department. Fernando is always very knowledgeable and kind. Thank you Victory!
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by Ellen
Verified Customer
Verified Customer
Jul 19, 2026 -
Victory Honda Chicago Northside responded
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Victory Honda Chicago Northside!
Peter Gabriel
General Manager
peter.gabriel@victoryhonda.com
Fernando kept me informed about what was happening and
the waiting area was ok Sadly there was no air conditioning in the waiting area but we survived
the waiting area was ok Sadly there was no air conditioning in the waiting area but we survived
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by Dsecor8230
Verified Customer
Verified Customer
Other Employees Tagged:
Fernando Lagunas
Jul 13, 2026 -
Victory Honda Chicago Northside responded
Thank you so much for taking the time to leave us this feedback!
Peter Gabriel
General Manager
peter.gabriel@victoryhonda.com
Really positive service experience working Mike and
Fernando. Very personable and knowledgeable. Made for a smooth experience at a quality dealership.
Fernando. Very personable and knowledgeable. Made for a smooth experience at a quality dealership.
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by MPURSZKE
Verified Customer
Verified Customer
Jul 07, 2026 -
Victory Honda Chicago Northside responded
We’re grateful you had such a positive experience with Fernando and Michael. It’s wonderful to hear your Honda Civic Hybrid purchase went smoothly. Thank you for sharing your feedback and enjoy every drive.
Peter Gabriel
General Manager
peter.gabriel@victoryhonda.com
Fernando was incredible.
Knowledgeable and explained everything to me clearly. The team went the extra mile for me. He should receive a large cash bonus as well as a really c
Knowledgeable and explained everything to me clearly. The team went the extra mile for me. He should receive a large cash bonus as well as a really cool Honda hat.
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by ASHLEY.ALT
Verified Customer
Verified Customer
Jun 18, 2026 -
Victory Honda Chicago Northside responded
It’s great to hear Fernando provided clear explanations and that our team went the extra mile for you. We will pass along your compliments to Fernando and the rest of our staff. Thank you for sharing your Honda experience.
Peter Gabriel
General Manager
peter.gabriel@victoryhonda.com