Steven KIm

Excellent service. Everyone very friendly and eager to help. My service advisor was very helpful. Everyone very friendly and eager to help. My service advisor was very helpful. More

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Steven Kim and the rest of staff are excellent here. They provide top notch service. -Razia Khan They provide top notch service. -Razia Khan More

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On 11-25-2023, we visited FJ Mercedes and ended up trading in our 2021 GLA with a 2023 GLA with a few more features that we need. As always FJ Mercedes is always nice, clean and professional. This rev trading in our 2021 GLA with a 2023 GLA with a few more features that we need. As always FJ Mercedes is always nice, clean and professional. This review is especially written for our Sales Rep Ali Mehrnia. During the past 15 years, our friends and families did acquired a few cars from FJ. We have encountered quite a few sales rep, some good some just barely enough to get the job done until we met Ali. Ali is very courteous, understanding our needs, not pushy, especially not trying to put down the car we traded in like some others sales rep. He went out of his way to make sure our needs are satisfied even after the sale transaction is complete. We totally recommend FJ Mercedes, especially Ali and his manager Austin. We have asked for Ali to be our permanent Sales Rep for all future transactions. Updated 1/2/2023 After purchasing the car on 11/25/2022, we encountered a situation that we need help from the dealer to address to MB corporate. Luckily, Mr Gonzalez, the GM at FJ Mercedes, had stepped in and directed his team including Mr Austin Real, Mr Ali Mehrnia, Ms Shadi Moghadam (Finance Manager), Mr Payden Evans (Product Specialist) and Mr Steven Kim from Service to help us resolving the issue quickly, smoothly and professionally. Everyone went out of their way to give us the confidence that FJ Mercedes will always stand behind the customer for any issue to make sure the customer is fully satisfied. We totally recommend Fletcher Jones MB to anyone that is in need of a Mercedes, especially when the price offered are very competitive. More

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So Far for me, Service Fantastic, Sales no. I recommend for service not for sales. I recommend for service not for sales. More

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Steven Kim was amazing. This was the first time I have service my MB and he made it super easy! The whole process FJMC has setup was cool! I loved the video from the tech an This was the first time I have service my MB and he made it super easy! The whole process FJMC has setup was cool! I loved the video from the tech and how easy everything was. Thanks team! More

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Steve Kim is very helpful and wonderful person. He did a very great job and excellent. I am very happy to let him take care of my car. thank you. Steve. He did a very great job and excellent. I am very happy to let him take care of my car. thank you. Steve. More

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When I picked up my car, it was not washed. This was very disappointing. Expected a wash. This was very disappointing. Expected a wash. More

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From start to finish, every interaction at the dealership was top notch. First class customer service! We came in “just looking” and left with the dream car! was top notch. First class customer service! We came in “just looking” and left with the dream car! More

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The customer service was exceptional, to the point professional and thorough, from arriving to departing all facets were top notch professional and thorough, from arriving to departing all facets were top notch More

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Everyone is so helpful. They want to make sure your comfortable while waiting. They were accommodating to loan me a car because it was going to be a few days. comfortable while waiting. They were accommodating to loan me a car because it was going to be a few days. More

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