Steven Blue

There's a few things I liked while purchasing a vehicle from the Subaru of Spokane dealership, but there were things that I didn't like. First the selection of vehicles and price ranges were excellent. Th from the Subaru of Spokane dealership, but there were things that I didn't like. First the selection of vehicles and price ranges were excellent. The over the phone and internet sales department were prompt. We were greeted and assisted by available staff as we walked in. Pretty sure one gentleman was a manager who helped find the salesman I was working with. I drove six hours and even though salesman was busy, we understood. Car had an issue the day before we arrived and was getting repaired but we were never given a heads up. Encouraged to go look at other cars at other dealers, as I told the salesman I had other vehicles to look at the prior day. He was going to go check on the car. Called back after going to view other cars but still no update 45 minutes later. Once we heard something back we went to our hotel and heard something around 430, being nearly three hours later. Told to come over and did so in 15 minutes. Car was as in photos, but not cleaned or anything. Original salesman kinda passed us off to another salesman names Mike Osborne. He was ready to answer any questions and washed the car after I asked if dealership could do so. The following portion isn't a dealership issue but, if I used in-house financing it wouldn't have been the case. Even though loan was approved by Usaa. I couldn't receive car until 7 days later including a holiday and weekend time frame. Original salesman did state that was a possibility to be fair. I got a fair price on car, but the non negotiable permaplate feature fee was kinda off putting. $699.00 for a program that didn't cover tire or glass repair is kinda difficult to stomach for a college kid on a limited budget. Any issues that were left off final offers were adjusted and honored. Waiting area is clean and fully stocked for customers, which was nice. Employees congratulated my son as they noticed he was getting the vehicle. Original salesman did reach out with updates concerning receiving funding and honoring request for detailing vehicle. I didn't like feeling like I was passed along and car wasn't ready when I got there after driving 6 hours, but Mike Osborne is a good saleman and I would do business with him Subaru of Spokane again. Free 2 year oil change feature was also a nice thing to have added. More

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Routine oil change. Very thorough inspection process. Car is 6 months old, first service experience. Love the vehicle, great sales staff, great service staff. I have Very thorough inspection process. Car is 6 months old, first service experience. Love the vehicle, great sales staff, great service staff. I have no regrets about doing business here! They're great! More

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Everyone was very friendly and the transaction went very smoothly. Transition from sales to accounting was spot on. Would highly recommend to anyone. Thank you Subaru of Spokane!!! smoothly. Transition from sales to accounting was spot on. Would highly recommend to anyone. Thank you Subaru of Spokane!!! More

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The dealership was easy to work with, the vehicle we purchased was priced very competitively and when a similar vehicle hit the market even though we were already extremely interested they still dropped purchased was priced very competitively and when a similar vehicle hit the market even though we were already extremely interested they still dropped the price slightly. More

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The rudest sales person ever I would not recommend him to anyone. He will call you and hang up on you. Never answer your text or anything. Don’t use this person. anyone. He will call you and hang up on you. Never answer your text or anything. Don’t use this person. More

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Knows how to treat a customer. Would recommend this honest guy! Thanks Steve for your service. Would recommend this honest guy! Thanks Steve for your service. More

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Steve is the best! Extremely knowledgeable and helpful. He went over all of the features of my new car in detail, helped set up the electronics, and answered all questi Extremely knowledgeable and helpful. He went over all of the features of my new car in detail, helped set up the electronics, and answered all questions. Highly recommend Steve and Subaru of Spokane. Both sales and service provide great customer service. Very positive experience working with everyone here. More

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Had a great experience here. Steve did an excellent job and made sure to go over all our questions. I would highly recommend! Steve did an excellent job and made sure to go over all our questions. I would highly recommend! More

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Very happy with my new-to-me certified used Subaru. Steve Blue was so helpful, let me know when my car was ready to be seen and got it detailed and ready to go the same day, since I lived out of town. Steve Blue was so helpful, let me know when my car was ready to be seen and got it detailed and ready to go the same day, since I lived out of town. He even took time to show me how the electronics worked. More

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Steve was great! He was extremely helpful and you can tell he has a passion for customer service! He was extremely helpful and you can tell he has a passion for customer service! More

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