Steven Avelar

The staff was very courteous and professional . Superb experience , would definitely recommend it to other people Superb experience , would definitely recommend it to other people More

Report | Print

Very customer service driven,by my service adviser,"Tiny" very professional and customer focused on me very professional and customer focused on me More

Report | Print

went here for service. my sienna 2nd row seat made nose. Steven told me 1 day can be done. end up told 2 day annd my seat still has issue. employee just keep telling me not my sienna 2nd row seat made nose. Steven told me 1 day can be done. end up told 2 day annd my seat still has issue. employee just keep telling me nothing they can do now. just come back tomorrow again. I tried to talk to the manager but someone said no manage at the time just come back tomorrow. bad service. came twice. took my car 2 days each time still didn’t fix the seat. now the seat is not staying solid. More

Report | Print

The service and the way they talk to you is honestly a great way to speak to a customer they are all extremely helpful knowledgeable and respectful they deserve more because they are extremely experienced great way to speak to a customer they are all extremely helpful knowledgeable and respectful they deserve more because they are extremely experienced and essential More

Report | Print

Fast and efficient service. I would come back to this place to get my car serviced again. I would come back to this place to get my car serviced again. More

Report | Print

Great service very professional and on time and gave me a free ride to and from home free ride to and from home More

Report | Print

Larry H Miller Toyota has been my go to dealership for the past 20 years. One of those reasons is because of the stellar service that I get from the service Department. the past 20 years. One of those reasons is because of the stellar service that I get from the service Department. More

Report | Print

We came for a recall and they assisted us right away. Took our truck and gave me a free lift to my house. Coming back again for other maintenance services. Thanks to Justyne who facilitated my appointmen Took our truck and gave me a free lift to my house. Coming back again for other maintenance services. Thanks to Justyne who facilitated my appointment! More

Report | Print

I was there 9:30am for my 9:45am appointment I chosen waiting during the service. The service rep knew o was waiting at the waiting room. It like 30 feet away from the service desk area. @ 11:30am he tex waiting during the service. The service rep knew o was waiting at the waiting room. It like 30 feet away from the service desk area. @ 11:30am he texted me that combined two links. One is the recommended repair another one is the repair statues. I clicked on a link that shows the status of repair. I had no idea there was another links for repair recommendations. I waited until 2:30pm then went to the service desk asked for my vehicle. The service told me that they sent out the recommendations since 11:30. I didn’t know it. He should had com to the waiting room and tell me in person if you haven’t answered the text. If I didn’t come to service desk to ask them. I might have to wait until the shop is closed. I want you the service department service me as a human been. I love Toyota and it dealers very much. Please don’t treat your customers like a machine. Thank you. I am very disappointed today More

Report | Print

Well back in the day when Chris Jackson was my service manager I trusted your service department. Since I have received a new service manager not so much. Both my wife’s vehicle and mine have never been manager I trusted your service department. Since I have received a new service manager not so much. Both my wife’s vehicle and mine have never been serviced anywhere but your dealership. My vehicle is still under full warranty. But it seems as though every time I bring either vehicle in they always find something wrong that isn’t covered under warranty. Example, my wife’s vehicle was serviced in January and we received a clean bill of health. A month later we had a part fail. After inspection we were told it would be $2500 to repair the broken part and several other issues. When I questioned this due to inspection completed 30 days prior they Dropped the price to $1800. We paid and had work completed. Last weekend I brought my Tacoma in for oil change. Vehicle has passed every inspection until this one. My vehicle has less than 13,000 miles on it and I was told it needed a full alignment. And of course this is the one thing not covered under my warranty. I took it to a family friend and he checked it out and said it didn’t appear any alignment would have been necessary. Also I have one of those gadgets in my vehicle that runs diagnostics and it never told me there was an issue. So based on that I am seriously considering not using your dealership for service. Bring Chris Jackson back and I will reconsider. More

Report | Print