Steve Zappala
Steve Zappala at Walls Ford
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Steve Zappala

Sales & Leasing Consultant

Walls Ford

2 Merrill St
Salisbury, MA 01952

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4.9
12 Reviews

Dealership Experience

1 yr, 8 mos

4.9

12 Reviews

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12 Reviews of Steve Zappala

November 01, 2024

Dealership Rating
Employee Rating

Courteous and friendly. Relaxed atmosphere. Clean and accommodating. Clearly explained the process and vehicle I purchased. More

by fabishop1127
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

October 11, 2024

Dealership Rating
Employee Rating

Very friendly and helpful sales team One of the best experiences I have had in purchasing a vehicle. Took their time in addressing all my questions and concerns. One of the best experiences I have had More

by SMWICK55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Leo Business and Finance

May 23, 2024

Dealership Rating
Employee Rating

Had a great buying experience. Sales team was very helpful and the whole process was smooth. More

by smitty110568
Recommend Dealer
Yes
May 29, 2024

Walls Ford responded

Thank you for sharing your experience. We are so glad to hear that the process went smoothly. The team works hard to provide a great buying experience and appreciates hearing that their efforts do not go unnoticed. Thank you again for your review. We look forward to serving you for many years to come!

May 09, 2024

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Employee Rating

Steve is great, he is very knowledgeable and personable. I had a good experience overall but wish I got a second key for my car and didn't have to buy another one. Also, there were no floor mats in the car More

by JoannaLee42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 26, 2024

Dealership Rating
Employee Rating

Everyone is very knowledgeable and courteous and they understood what I wanted in a new vehicle More

by MaureenW200
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 24, 2024

Dealership Rating
Employee Rating

Sales, finance and ownership staff were all respectful and friendly. They answered questions and were knowledgeable about the vehicle I was purchasing. They made the business transaction easy. More

by Bscherpf0923
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wall

March 24, 2024

Dealership Rating
Employee Rating

Both Dave and Steve explained everything to us in detail. They answered all our questions and tried to facilitate the insurance process in spite of the fact that USAA computer system went down and prolonged More

by lmbaker_2002
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Friedman

August 05, 2023

Dealership Rating
Employee Rating

Steve Z. was pleasant and helpful. The facility is nice and modern. The used car was cleaned well and was nicely presented. More

by doug nahant
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Aug 10, 2023

Walls Ford responded

Thank you for your kind words, Doug. We’re glad to hear you had a good experience with Steve. We appreciate your business and hope to serve you again in the future.

July 10, 2023

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Employee Rating

It was a great experience from sales to finance to service. Very happy with the outcome. More

by anthony_murphy4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steven Freeman , Dave Friedman, Leo Araujo

Jul 11, 2023

Walls Ford responded

So happy to hear that Anthony! Thank you for sharing your experience. We look forward to serving you for many years to come.

June 12, 2023

Dealership Rating
Employee Rating

Friendly and easy to talk to staff. Didn’t feel pressured at all to buy but I knew what I wanted going in and bought a car that I’ve wanted since I was a kid. More

by R_debene
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 13, 2023

Walls Ford responded

Congratulations on your new machine Mr. Debene - it's a beauty (no speeding!)! Thank you for taking the time to share your experience, we look forward to serving you for many years to come!

1

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