Steve Willis | Page 26

Second New Forester/ Same great buying experience I had some damage to the old Forester and it was getting some high miles on the dial. I brought it in for service and while I was waiting I went on th I had some damage to the old Forester and it was getting some high miles on the dial. I brought it in for service and while I was waiting I went on the sales floor to look at the new models. Started a conversation with Steve Willis and asked him to appraise my forester, a 2010 model as a trade in. When he came back with the offer it just didn't make sense not to trade it in. Steve asked me, and listened to what I wanted and within 5 minutes had two new Foresters front and center equipped exactly as I had asked. He took over, got my offer accepted, and I did not have to deal with any other person until I applied for the financing. What a great and helpful sales representative Steve is. I would recommend that you ask for him if you plan on purchasing a new Subaru. He will give you genuine help and guidance in your purchase. NO pressure. What a great experience. This is my second new car from this dealership and I really don't see any reason to go anywhere else. Great car, great service. More

Report | Print

Excellent experience overall The salesman was excellent; gave me the info I needed without being pressured, had patience and was very responsive to my questions without overloadin The salesman was excellent; gave me the info I needed without being pressured, had patience and was very responsive to my questions without overloading me. Much better experience than I had anticipated from experience with other dealerships. Would highly recommend him to a friend. More

Report | Print

Steve Willis is the best Sales Consultant ever! I have purchased and researched a lot of vehicles over the years and have had to deal with a lot of sales people. I don't have much good to say about I have purchased and researched a lot of vehicles over the years and have had to deal with a lot of sales people. I don't have much good to say about most of them. That said, Steve Willis is one of the very best. Only one other has been as good, and he is no longer selling vehicles. So why do I recommend Steve? It's simple- Steve is a real person and he knows how to treat his customers. He got us the right car, for the right price, and was always on our side. I felt so comfortable working with him that I took a test drive with him and my youngest children (ages 1 and 5 years old) and I can honestly say it was a fun experience because of Steve. The only other person I enjoyed buying a vehicle from was mistreated by his dealership and left the business. I sincerely hope that Tucson Subaru takes good care of Mr. Willis for years to come- he's great at what he does because he knows his product and, above all else, cares for his customers. If you have any interest in a Subaru or any vehicle available on Tucson Subaru's lot, just ask for Bruce Willis, err... Steve Willis at Tucson Subaru on Oracle just south of River Road. We "vote" with our money every day, and I wholeheartedly cast my hard earned dollar to Steve. More

Report | Print

Thank you Steve Willis We would like to thank everyone at Subaru Tucson for making our purchase quick & easy. First, we want to thank Steve Willis for giving us exceptional We would like to thank everyone at Subaru Tucson for making our purchase quick & easy. First, we want to thank Steve Willis for giving us exceptional service. He made looking for a vehicle easy and not regretful. We purchased our Jeep Liberty with super low mileage and in excellent condition. The staff starting with the receptionist to the detail staff have been very pleasant to work with. Quality team work through out the company is clearly practiced! Thank you Steve Willis for the ease and great customer service. Elaine Corral & Billy Williams More

Report | Print

Low Pressure, easy purchase. This was the first Tucson dealership that we visited that we didn't feel "the hard sell". Steve was great in assisting us with our purchase, even thou This was the first Tucson dealership that we visited that we didn't feel "the hard sell". Steve was great in assisting us with our purchase, even though we presented a few hurdles such as being active duty and licensing the car out of Arizona. Steve gave us the information we needed to to make an informed decision between the Forester and the Outback and was readily available when we wanted to test drive them both, again. We found the selection of vehicle and the prices comparable or better than dealers in the Phoenix area. More

Report | Print

Cool Place to buy a new car! Wonderful group of guys! Very friendly and helpful. I had a more stressful experience buying my HDTV than purchasing our new Outback! These are the be Wonderful group of guys! Very friendly and helpful. I had a more stressful experience buying my HDTV than purchasing our new Outback! These are the best buy for the money. Simple...Safe...Affordable! More

Report | Print

Great Experience Except One Small Speed Bump Steve Norris - Sales Consultant; Louie Ascencio - Finance Manager; Wendy Angelini - Service Advisor were all terrific and extremely helpful. Steve Wi Steve Norris - Sales Consultant; Louie Ascencio - Finance Manager; Wendy Angelini - Service Advisor were all terrific and extremely helpful. Steve Willis gets an assist for stepping in when Steve Norris was tied up with customers. The meeting with the Sales Manager (John Petersavage) was the most unpleasant experience I have ever had in 40 years of car shopping - he was degrading, demeaning, and attempted to retrade the agreed-to transaction. My wife and I could not believe the accusations he made regarding our integrity. Steve Norris saved the transaction and deserves massive kudos for us buying our second Subaru. More

Report | Print

Purchasing our new 2014 Subaru Outback @ Tucson Subaru Same Week ... no hot water ... I need hearing aids?! (ugh!) ... and beloved 2006 Nissan Pathfinder died! So the last thing I wanted to do was spar wi Same Week ... no hot water ... I need hearing aids?! (ugh!) ... and beloved 2006 Nissan Pathfinder died! So the last thing I wanted to do was spar with a car dealer over a new car! I never considered a Subaru, but I've bumped into so many people that LOVE them, it was a stop I needed to make ... especially after watching their bright and shiny new dealership go up on Oracle Rd. The first guy that approached me was Steve Willis with a name tag that said ... Ann Arbor, Michigan ... the home of my alma mater! Go Blue! What's not to like? There's more: He started saying things very "non car salesman" like. Things not usually heard in a car dealership. Blatantly honest things ... imagine that? Steve is the opposite of high pressure and he just kept at it until I had all my questions answered. I heard "I don't know" several times ... and then he'd disappear only to return shortly with the answer I wanted. I actually had fun buying a car! It turned out ... with absolutely no coordination ... that a close friend also bought a Subaru the night before I bought mine ... he said, "My sales guy ... Bob Wilson ... was great! ... you got deal with him! ... well, I wasn't about to give up on Steve, so I met Bob ... liked him ... and kept on with Steve, because he is just the type of guy I want to work with when shopping for a new car. The typical meeting with the New Car Sales Manager wasn't typical. I received one cost quote for my new Outback ... it was better than I thought it would be ... better than my friend's deal ... and that's what I paid. I enjoyed getting to know both John (the GSM) and Steve and have received calls, since my purchase, from the both of them as well as another Sales Manager I met, whose name I can't remember. All in all, a very good experience. And, I am very happy with our new Outback ... and the 0% interest for 63 months. (Tim Hanson handled our paperwork and financing and was very helpful (he helped my friend too!) More

Report | Print

Steve Willis to the rescue! The only reason I gave Customer Service and Friendliness both 4s is because we were not immediately approached upon arriving at the dealership, nor we The only reason I gave Customer Service and Friendliness both 4s is because we were not immediately approached upon arriving at the dealership, nor were we approached as we browsed the lot to look at the different models. It was not until another salesperson was exiting that we saw someone, and he ran in to get someone else and was a bit rude about it. The second guy said he had an appointment, and no one else seemed to be approaching us, which was a bit frustrating until Steve Willis came along. Steve was empathetic about our initial frustration, then listened to what I was looking for. When the Forester I was initially interested in (from researching the inventory website) turned out not to be in-stock, he explained that it was a special order and that most standard Foresters are specially-ordered and sell upon arrival. He offered to help me put in an order or see if he could get me a deal on the 6-speed manual Forester premium I had test-driven earlier. Because of his and the finance team's work, I ended up leaving the lot with a brand new car that was beyond my expectations--and I couldn't be happier! While the new facility is very nice, I don't think it's quite a people-friendly as the old one; however, I would recommend Steve Willis to anyone looking at a new Subaru. He (and the finance guy, whose name I can't remember) was VERY informative about each of the Subaru products, and he listened in such a way that he was able to help me see what options I had. More

Report | Print

The Great Steve Willis I had a great and pleasant experience with Steve Willis. He quickly help narrow down the car I wanted and can afford with no trouble. I had a great and pleasant experience with Steve Willis. He quickly help narrow down the car I wanted and can afford with no trouble. More

Report | Print