Steve Wenham | Page 12

Excellent experience (as always) Excellent customer service from the first moment. Great, timely communications, friendly people everywhere. High quality work throughout. Ive been com Excellent customer service from the first moment. Great, timely communications, friendly people everywhere. High quality work throughout. Ive been coming here for years, and wouldn’t take my car anywhere else. More

by tamar.garrett Verified Customer Verified Customer

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“Express” Service. HA A simple 5k mile service that I waited for at the shop, and quoted 1 hr. After waiting for nearly 2 hours, I asked the service rep about my truck. I A simple 5k mile service that I waited for at the shop, and quoted 1 hr. After waiting for nearly 2 hours, I asked the service rep about my truck. I was told it’d been done for awhile. He owned up to the mistake, though it wasn’t terribly busy at the time, which I appreciated. He said truck was washed and ready and that Valet would have it right out to me. After waiting another 20 minutes outside, while watching nearly the entire Toyota staff chit chat and hang out since it was nearing close of business, I finally see my truck driving out the backlot expecting it to be ready. Low and behold, it took a quick turn and disappeared into the car wash, which they said was already complete. After another 10 minutes standing there, my truck finally arrived. 2 1/2 hours is not what I would call an “Express Service”. This was the ‘18 Tacoma’s very first 5k service too and I am sadly disappointed. Will be taking my business to Folsom Toyota from here on out. More

by P.M.CRUMMETT Verified Customer Verified Customer

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Great and courteous service! Service was great and all the personnel were courteous and friendly as usual! I definitely will return for any future services I need! Also the coff Service was great and all the personnel were courteous and friendly as usual! I definitely will return for any future services I need! Also the coffee is great!! More

by CRMARQUES Verified Customer Verified Customer

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Toyota best services !God Job.Toyota people fix my truck! I like this place !Old time I’m coming to Roseville Toyota to fix any problem!Thank You Roseville Toyota !God Job.Toyota people fix my truck! I like this place !Old time I’m coming to Roseville Toyota to fix any problem!Thank You Roseville Toyota More

by PERODANKOVIC1 Verified Customer Verified Customer

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Routine service I took my Prius Prime for a routine service. Toyota performed the WRONG service. What is wrong here. I shall not return. Need I say more!!! I took my Prius Prime for a routine service. Toyota performed the WRONG service. What is wrong here. I shall not return. Need I say more!!! More

by No way Verified Customer Verified Customer

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Horrible service in service center I went in because my check engine light came on for my 2018 RAV4 with only 3,000 miles on it. They acted like it was the biggest hassle in the world t I went in because my check engine light came on for my 2018 RAV4 with only 3,000 miles on it. They acted like it was the biggest hassle in the world to take a look at it and tried everything to get me NOT to have them look at it including trying scare tactics by telling me it would cost $150 for a diagnostic, I just wanted them to read the code and see if it was anything serious... I just spent a lot of money after saving for a long time on this car for it to have a check engine light on already and they made me feel like I was some sort of burden for coming to them for help. In the end, they did check the code but unplugged the code reader when I went to look at the code for myself. I Would rather go to private service center than dealership service center. More

by CAINCRACKER Verified Customer Verified Customer

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Maintenance & Brakes My concerns were addressed and service was completed in the recommended time frame. A big THANK YOU to Steve and the service team! Great experience! My concerns were addressed and service was completed in the recommended time frame. A big THANK YOU to Steve and the service team! Great experience! More

by CH Verified Customer Verified Customer

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Very good staffing Excellent customer service friendly staff.good service.they go far beyond for help.nice beverage service.i would recommend any 1 else to make their ap Excellent customer service friendly staff.good service.they go far beyond for help.nice beverage service.i would recommend any 1 else to make their appointment there. More

by vinesh.lakhan Verified Customer Verified Customer

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Always courteous and friendly Great customer service from beginning to end. Courtesy shuttle very helpful and driver was awesome. Everyone is always polite and friendly. Easy get Great customer service from beginning to end. Courtesy shuttle very helpful and driver was awesome. Everyone is always polite and friendly. Easy getting an appointment More

by mgelectrics1 Verified Customer Verified Customer

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Camry 10k Warranty Maintenance Steve Wenham/Service was great to work with! Warranty checklist done! Brake inspection; tire rotation; oil change; backup/side mirror software update Steve Wenham/Service was great to work with! Warranty checklist done! Brake inspection; tire rotation; oil change; backup/side mirror software update & a car wash! More

by ROBINJAZZ100 Verified Customer Verified Customer

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