Steve Vitale

Joe Gulino was an excellent salesperson in helping us chose the right vehicle. He was friendly and talked us through everything when we took delivery of our new Pathfinder. James Richard was very thoroug chose the right vehicle. He was friendly and talked us through everything when we took delivery of our new Pathfinder. James Richard was very thorough with the paper work in the finance department. Everyone was kind and professional throughout the whole process. Highly recommend Kelly Nissan of Woburn. More

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Dan Sicari is a terrible salesman and Kelly Nissan is a joke. Only care about you when your buying the car and then all customer service goes out the window. My wife and I bought a used Ford Eco Sport an joke. Only care about you when your buying the car and then all customer service goes out the window. My wife and I bought a used Ford Eco Sport and now were having issues and were unable to get any assistance. Worked with Dan who said he could secure us a rental and have the issue serviced at a Ford service place yet he never followed through. Spoke to the General Manager Stephen Vitale who also acted like he was going to do something but never did. STAY AWAY!! More

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Great service department. Friendly, knowledgeable team of sales and customer service professionals. These folks are pros! sales and customer service professionals. These folks are pros! More

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This has been a 5 star dealership for me for the last 2 years. Now I am just sad and angry. My USB ports and CarPlay were acting up over the last weekend so I call first thing Monday morning to get it chec years. Now I am just sad and angry. My USB ports and CarPlay were acting up over the last weekend so I call first thing Monday morning to get it checked. Service center was open but no one answered the phones and I kept bouncing back to reception. She finally suggested I leave my number and they would call me. They never called. I gave them over 3 hours and called and they said they’d been swamped that morning and couldn’t take my car for 5 more days. I said that was unacceptable and was put on hold for about 10 minutes and I had to hang up. Called later and was told begrudgingly that I could drop the car and they would run diagnostics the next morning. Service called me in the next day and said the car was fine and could I come and explain to them what my problem was. Scrounging up another person to drive me there just to have them pull my car in and get me to start the car and plug my phone in. Guess what?!? Nothing worked. So apologetic, but no diagnostics had been run. They said they’d call with an update. 7 hours later i call back and was told the guy who was working on it had left for the day. So much for getting that promised update. Now it’s the 3rd day they’ve had my car and still no clue. Wires? Entertainment system? Still have to run the diagnostics. IF they can get parts they are looking at at least 2 days work. Told them I needed a loaner. My daughter flies in tomorrow and we will be doing a lot of traveling. It’s a 2019 Altima with 6500 (!!) miles on it. It’s been 2 very long years since I could see her. So I ask for a loaner. Why in the world do they advertise loaners when they don’t have them?? I was told they might have one by the 28th! Someone please tell me how that helps me? So I repeated the request for a fully functioning automobile while my daughter is here. He was going to talk to the manager and call me back. That was about 2:00, it’s now 10 PM. Communication issues??? I can’t wait to see what tomorrow brings! I just don’t understand what is going so wrong. Nothing this ridiculous has ever happened before. Update on 8/27. No word on my car this week. Met with Alan, Service Manager, on Monday, Aug 23rd. Very thankful to have a loaner vehicle from them. At this point it appears to be a 2019 Altima problem rather than an actual problem with this particular Nissan repair center. I hope to know soon More

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Even though I wasn't able to find anything here, they treated me with respect and were honest throughout treated me with respect and were honest throughout More

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I was lied to continually by this person. Patrick Duggan, Service advisor, Kelly Nissan of Woburn is a liar with no conscience. Car has been serviced at Kelly's twice and the problem is worse Patrick Duggan, Service advisor, Kelly Nissan of Woburn is a liar with no conscience. Car has been serviced at Kelly's twice and the problem is worse than when started. If you have your car serviced at Kelly Nissan you will regret it. Steve Vitale, GM and Alan Teyssedou, Service Director have also lied to me repeatedly. None of these people has a conscience. Expect everything they tell you to be a lie. More

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Couldn’t be Easier! I received a call from Dan Sicari telling me about great dealer incentives from Nissan on SUVs. We walked in and he showed me some options, talked pri I received a call from Dan Sicari telling me about great dealer incentives from Nissan on SUVs. We walked in and he showed me some options, talked pricing and I drove the Rogue and Murano. I left with a brand new Murano and I love my car! Dan checked in the next day to be sure I loved my car. No pressure, just information and I still can’t believe I left a little later with my new car! More

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Amazing Dan Sicari was very professional and thoughtful. He took time to go over all my options . He wanted to make sure I was happy and went over all the Dan Sicari was very professional and thoughtful. He took time to go over all my options . He wanted to make sure I was happy and went over all the options on my new car . I would recommend him and Kelly Nissan of Woburn to everyone. Great job More

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Service Lost Disappointed last few services at Kelly Nissan. The Mgr. too is argumentative & condescending for the service intake. No follow through, service takin Disappointed last few services at Kelly Nissan. The Mgr. too is argumentative & condescending for the service intake. No follow through, service taking more than a month to correct. Lost faith in KN of Woburn. Phi only one went out of way to try and help. Number of services and never once were my tires rotated, recommended, suggested service and that is within their scope of expertise. Work that was performed is not functioning as should.... More

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Awesome service Love this dealership. Very helpful and responsive. Fast and efficient. Everyone very friendly. Highly recommend for your servicing of your car. Great Love this dealership. Very helpful and responsive. Fast and efficient. Everyone very friendly. Highly recommend for your servicing of your car. Great hours. Love that I can work in the waiting room with Wi-Fi More

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