Steve Vitale
Steve Vitale at Kelly Nissan of Woburn
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Steve Vitale

General Manager

Kelly Nissan of Woburn

95 Cedar Street
Woburn, MA 01801

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14 Reviews

Dealership Experience

8 yrs, 2 mos

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14 Reviews

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14 Reviews of Steve Vitale

May 02, 2023

Dealership Rating
Employee Rating

Joe Gulino was an excellent salesperson in helping us chose the right vehicle. He was friendly and talked us through everything when we took delivery of our new Pathfinder. James Richard was very thoroug More

by AC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

December 19, 2022

Dealership Rating
Employee Rating

Dan Sicari is a terrible salesman and Kelly Nissan is a joke. Only care about you when your buying the car and then all customer service goes out the window. My wife and I bought a used Ford Eco Sport an More

by goguen1974
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Sicari, Phi Phi Hoang , London Benti

Dec 20, 2022

Kelly Nissan of Woburn responded

Mr. Gao, unfortunately we were not able to initially duplicate the issue that you are experiencing which is why we offered to take the vehicle for you, to our Kelly Ford location for a second opinion. We also offered a loaner vehicle to use in the meantime and you agreed that was acceptable when we last spoke on the phone. I also explained that we would do whatever is possible to assist you in this matter. If something has changed, please reach out to me at your earliest convenience at 781-835-3500. Thank you, Steve Vitale

September 27, 2021

Dealership Rating
Employee Rating

Great service department. Friendly, knowledgeable team of sales and customer service professionals. These folks are pros! More

by Jim B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: James Richard , Katelyn Keane

Sep 28, 2021

Kelly Nissan of Woburn responded

That means a lot to us, Jim! We're pleased to know that Kayelyn, James, and Steve all took excellent care of you and made sure everything ran smoothly. Thank you for sharing!

August 11, 2021

Dealership Rating
Employee Rating

This has been a 5 star dealership for me for the last 2 years. Now I am just sad and angry. My USB ports and CarPlay were acting up over the last weekend so I call first thing Monday morning to get it chec More

by ELM
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Phi Phi Hoang, Brianna Gerardi

June 23, 2021

Dealership Rating
Employee Rating

Even though I wasn't able to find anything here, they treated me with respect and were honest throughout More

by Take the advice
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jomar Mayan , Nancy Vazquez

Jul 07, 2021

Kelly Nissan of Woburn responded

We really appreciate you taking the time to share this with us! We are happy to know that Jomar, Steve, and Danielle, were all so helpful and friendly!

August 15, 2019

Dealership Rating
Employee Rating

I was lied to continually by this person. Patrick Duggan, Service advisor, Kelly Nissan of Woburn is a liar with no conscience. Car has been serviced at Kelly's twice and the problem is worse More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Alan Teyssedou , Patrick Duggan

June 05, 2019

Dealership Rating
Employee Rating

Couldn’t be Easier! I received a call from Dan Sicari telling me about great dealer incentives from Nissan on SUVs. We walked in and he showed me some options, talked pri More

by Melanie
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Sicari

January 02, 2019

Dealership Rating
Employee Rating

Amazing Dan Sicari was very professional and thoughtful. He took time to go over all my options . He wanted to make sure I was happy and went over all the More

by Danielsicari@comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Sicari , Eli Hanna

November 24, 2018

Dealership Rating

Service Lost Disappointed last few services at Kelly Nissan. The Mgr. too is argumentative & condescending for the service intake. No follow through, service takin More

by Moona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Phi Phi Hoang

Nov 27, 2018

Kelly Nissan of Woburn responded

Moona, I'm very sorry to hear about your most recent service experience at Kelly Nissan of Woburn. Please contact me at your earliest convenience as I would like to get more details. We are 100% focused on giving all our customers great service and will do my best to assist you. Thanks for bringing this to my attention and I look forward to hearing from you. Steve Vitale, General Manager 781-835-3500 svitale@kellyauto.com

March 21, 2018

Dealership Rating
Employee Rating

Awesome service Love this dealership. Very helpful and responsive. Fast and efficient. Everyone very friendly. Highly recommend for your servicing of your car. Great More

by Nissan owner Woburn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Steve Augusta, Stephen Sheldon

1

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