Steve Ursin | Page 39

Great Service! We purchased a 2014 Ford Edge and Steve Ursin was awesome. Answered all of our questions, was extremely helpful and made the process as simple as pos We purchased a 2014 Ford Edge and Steve Ursin was awesome. Answered all of our questions, was extremely helpful and made the process as simple as possible. We are are a return customer and will be back to "AH Ford when we need our next new vehicle. More

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Ford Edge I purchased a certified car from this dealership over the phone. They were able to find a car that was not even listed for sale yet and gave me a terr I purchased a certified car from this dealership over the phone. They were able to find a car that was not even listed for sale yet and gave me a terrific price. The entire process was seamless and when we picked up the car, we were in and out of the dealership in less than fifteen minutes. I would definitely consider buying a car from them again. More

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John Jr. and Tony have put together an amazing, intelligent, passionate, smart and dedicated team. If you are the kind of person who has a preconceived negative idea about what buying a car is lik intelligent, passionate, smart and dedicated team. If you are the kind of person who has a preconceived negative idea about what buying a car is like, please do yourself a favor and go see the folks at AH Ford. And then be prepared to be blown away. I enjoyed my experience so much that I am actually looking forward to going back for my service! And since Sam gave my kids a cookie on our last visit, they are excited to come with me! Bottom line is you can buy a car anywhere. But how many places allow you to have the experience where you can look every person you work with at the dealership in the eye and say, "I trust you guys". I know of one. Keep up the great work guys. I'm leaning on my buddy to get rid of his car and get one from you! More

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I called the dealership to replace an existing SUV, they helped me clarify the vehicle I wanted and the options I wanted, then I stopped in the dealership to confirm I wanted this type of vehicle. Next the helped me clarify the vehicle I wanted and the options I wanted, then I stopped in the dealership to confirm I wanted this type of vehicle. Next they pursued finding me the exact color and options. This took a few weeks but they located the vehicle and called me to confirm I was still interested and when the vehicle would arrive at the dealership. I was impressed with their follow up and persistence to help me. The team work at Arlington Heights Ford is amazing! From car selection, financing, delivery to service. This organization has a "Do it Right" attitude from top to bottom. They treat you like a friend, a smile and is there anything else we can do. They really make things easy and quick too! Keep up the great work and Thank You - John Guido, Jr., Steve Ursin, Victor Martinez, John Rodriguez, Michael Rodriguez and Sam! I can't forget the team in service Jerry Hood and his team, always there to help keep your vehicle running as it should!!!! More

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great salesman and excellent service. i was very happy with my purchase of a 2013 ford explorer and i would recommend any friends or family to the dealership with my purchase of a 2013 ford explorer and i would recommend any friends or family to the dealership More

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I recently purchased a car from Arlington Heights Ford I recently purchased a car from Arlington Heights Ford and the car buying experience was excellent!!! In my opinion, the staff at this Dealership dem I recently purchased a car from Arlington Heights Ford and the car buying experience was excellent!!! In my opinion, the staff at this Dealership demonstrates a commitment to a smooth, organized, and courteous car buying experience. To start… I began my research online and located a vehicle for sale at this dealership. I submitted an inquiry and received an almost immediate response from Cassie Smith, the dealership’s Internet Sales Coordinator. Cassie described the vehicle and scheduled an appointment for a test drive. When I arrived at the dealership for my test drive, I was greeted by Cassie who explained that she coordinates the dealership’s internet sales inquiries and appointments, but then assigns the customer to a sales person. She then introduced me to my salesman, Steve Ursin. Steve had everything ready for me, there was no time wasted. He had the keys ready for the car and stated he would bring the car to the showroom entrance for the test drive . Steve was great!! He was honest and up front and made the car buying experience at Arlington Heights Ford a true pleasure. Steve presented the quotes regarding my trade-in and car purchase price, as two separate numbers....unlike the all too often common practice of scribbling combined numbers on a piece of scratch paper in order to not completely reveal either actual number. Based on my experience, the staff at Arlington Heights Ford validate what is displayed and written on their printed material throughout the Dealership - #1 In What Matters Most!... Customer Satisfaction!! I've already told my family and friends about this dealership and plan to be back when I am ready to trade my wife's car in. More than worth the trip from Orland Park. More

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