Steve Tuschen | Page 5

Walser Buick GMC Roseville responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us are glad to have you as a customer. Walser Buick GMC Roseville Team

Walser Buick GMC Roseville responded

Hello, thank you for sharing your feedback. We apologize for the frustration regarding your 110 outlet and your recent service visit. While standard oil change appointments cover specific multi-point inspections, we always want to ensure your warranty items are handled properly. Our Service Manager, Mike Trok, is aware of your situation and wants to make this right. Please contact Mike directly at 952-467-8633 so we can get your vehicle scheduled, verify your warranty coverage, and get that outlet fixed for you as quickly as possible.

Walser Buick GMC Roseville responded

Thank you so much for the 5-star review! We are thrilled to hear you enjoyed the video walkthrough with the pointer—we love using that tool to keep our customers clearly informed. It is great to know the service was both informative and completed right on time. We look forward to helping you again whenever you need us!

Walser Buick GMC Roseville responded

We are thrilled to hear that you enjoy working with our team and find the text updates and video inspections helpful. Keeping you informed and delivering a clean car back to you are exactly how we aim to take care of our guests. We will be sure to pass along your kind words to Doug and the rest of the service department. Thank you for choosing Walser Buick GMC Roseville, and we look forward to seeing you at your next visit!

Walser Buick GMC Roseville responded

It’s great to hear your Buick Encore service came in under estimate and that our advisor brought those points to your attention. Thank you for the five-star review and for trusting us with your vehicle. Walser Buick GMC Roseville Team

Walser Buick GMC Roseville responded

Thank you for choosing the GMC Sierra 1500 and for highlighting how friendly and straightforward the purchase was. We’re glad the pricing and trade value met your expectations. Steve will be delighted to hear how positive your experience was. Walser Buick GMC Roseville Team

Walser Buick GMC Roseville responded

Thank you so much for the 5-star review! We are thrilled to hear that your latest experience lived up to the Walser standard of great service and good value. We appreciate your continued trust in us over the years and look only to keep delivering for you. Enjoy your new ride!

Walser Buick GMC Roseville responded

Thank you for sharing your feedback, and we sincerely apologize for the frustrating experience you had with our center. We hear you loud and clear regarding our phone system, the appointment booking process, and the Uber requirement. We truly value your business and hate to hear that you felt treated like cattle, as our goal is always to provide personal and polite service. Our management team would love to discuss further with you please contact our service manager Mike Trok directly at 952-467-6976.

Walser Buick GMC Roseville responded

Thank you for the 5-star review! We love hearing that you had such a seamless, straightforward experience from the test drive to the purchase. We appreciate your business and hope you love your new vehicle!

Walser Buick GMC Roseville responded

We’re delighted to hear that purchasing your new GMC Terrain was a smooth experience. Thank you for trusting our staff to guide you through every step of the process. Walser Buick GMC Roseville Team