Steve Tuschen | Page 5

They could not tell me what they used for oil in the tuck and it was not on the paperwork. The next day the warning lights came on for tire pressure and I had to stop and fill them up. This was the wers tuck and it was not on the paperwork. The next day the warning lights came on for tire pressure and I had to stop and fill them up. This was the werst service I have ever had. More

by topkee Verified Customer Verified Customer

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Never before have I ever gone through car buying process in less than an Hour! Qudos!! in less than an Hour! Qudos!! More

by kory6 Verified Customer Verified Customer

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Your service writer Josh was excellent at his job. Very knowledgeable and friendly. Excellent communication skills. Very knowledgeable and friendly. Excellent communication skills. More

by cnelson31 Verified Customer Verified Customer

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It took at least two hours to purchase our vehicle after we had decided to buy. It felt like a trick or in an effort to get us to by more of the “Add-ons”. We were paying cash, so no financing, just time we had decided to buy. It felt like a trick or in an effort to get us to by more of the “Add-ons”. We were paying cash, so no financing, just time wasting. We won’t be going to Walser for any future purchases. We had agreed to buy oil changes , but they did get include it in our purchase. When we got the keys, we left in a hurry, angry. ( they did put a new battery in the care in the 3 plus hours we were there total ( my wife says it was closer to 4 hours) More

by Watermark84 Verified Customer Verified Customer

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Jesse located the Buick Encore I had been waiting for! Jesse was very helpful & courteous. Jesse was very helpful & courteous. More

by gpbooga Verified Customer Verified Customer

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Staff was very professional and courteous. They provided quality service at a reasonable price every time they have serviced my vehicle. They provided quality service at a reasonable price every time they have serviced my vehicle. More

by gregg.westerberg Verified Customer Verified Customer

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Great Friendly People! Was able to find a suitable vehicle quickly and comfortably. Would buy from here again :) Was able to find a suitable vehicle quickly and comfortably. Would buy from here again :) More

by Tyiga43 Verified Customer Verified Customer

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The sales team were very responsive to my inquiries about the truck I was looking at and eventually bought. the truck I was looking at and eventually bought. More

by danielsutton72 Verified Customer Verified Customer

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This location has the best workers! Everyone is always friendly, helpful and professional. I’ve had numerous trips to the shop and everyone is always gray to work with! Everyone is always friendly, helpful and professional. I’ve had numerous trips to the shop and everyone is always gray to work with! More

by cassondra612 Verified Customer Verified Customer

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If I could use negative stars to do my rating I would. What started as a smooth purchase experience soon led to a complete disaster. My husband and I went into Walser in Roseville to look at a new vehicle What started as a smooth purchase experience soon led to a complete disaster. My husband and I went into Walser in Roseville to look at a new vehicle and ultimately ended up purchasing 2 vehicles. Great!! Well….that was early November. December rolled around, I needed to make the payments on the two loans. The one vehicle - no problem. The other which is owned by my business was a different story. The bank that held the financing couldn’t find my loan. After going back and forth it was discovered that the dealership had processed my entire loan with the incorrect tax ID number for my company. I contacted the dealership for their assistance in getting that corrected with the lender. Their response was short and blunt - we cannot help. I then had to work with my CPA and the bank to get this corrected. TWO DAYS after I got that figured out, I received a phone call from the Sales Manager. I thought maybe it was a call to apologize for the inconvenience. NOPE…it was a call to explain to me yet another mistake they had made with this same vehicle. Turns out the dealership sent me home with the WRONG vehicle! My paperwork, auto insurance, licensing with the state of MN, EVERYTHING was done with the incorrect VIN number. Again, no apology. NOTHING other than telling me I needed to jump thru a bazillion hoops to get this resolved. The sales manager that contacted me was blunt, rude, curt, and the list goes on to describe the lack of concern, lack of consideration etc., I seriously could not believe this was happening. All of this taking place days before Christmas so many of the people I needed to connect with for my auto insurance, business CPA and auto loan were of course out of the office. After numerous emails and ME CORRECTING more mistakes on their “revised/corrected” loan documents, the General Manager of the dealership came to my office to have the final paperwork signed to get the correct license plates on my vehicle and get the licensing corrected with the state of MN. This General Manager stood at our company’s front desk, didn’t say a word. Didn’t explain to me what I was being asked to sign, didn’t offer to give me copies of what had been signed and didn’t once apologize for their oversight and error! Not once! The only thing I said to him was that they were lucky I had not been in an accident with a vehicle technically I did not own! For almost 2 months they had me driving around with the wrong vehicle. Unbelievable! Customer service should be #1 for all businesses. Clearly this company does not believe in that. I am extremely sorry that I purchased 2 vehicles with them that totaled well over $100,000. Obviously I would not recommend them to anyone! Had they even once said they were sorry - it would have made all the difference in the world. Mistakes happen. I get that. But just a simple apology could have drastically changed the outcome and changed my opinion of this company More

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