Steve Tuschen | Page 3

Walser Buick GMC Roseville responded

Thanks for the 5-star review! We’re happy to hear you enjoyed our fast and friendly service at Walser Buick GMC Roseville. Keeping you updated and offering fair pricing are top priorities for us, so we appreciate the recommendation!

Walser Buick GMC Roseville responded

Thanks so much for the 5-star review! We're glad to hear your experience at Walser Buick GMC Roseville was easy and that we met all your needs efficiently. We appreciate your business and look forward to helping you again in the future!

Walser Buick GMC Roseville responded

Thank you for choosing us for your new GMC purchase. We’re glad our vehicle lineup, pricing, and extended powertrain warranty met your needs, and Steve is pleased to have guided you through the process. Enjoy your GMC and feel free to reach out if you need anything. Walser Buick GMC Roseville Team

Walser Buick GMC Roseville responded

Thank you for sharing your feedback. We understand how important it is to be fully informed about your vehicle’s history, especially regarding major repairs like a motor replacement. While we strive to provide the most current information available at the time of sale, manufacturers often issue new recalls or updates based on ongoing data. We would appreciate the opportunity to review your vehicle’s specific recall status and ensure everything is up to date for you. Please reach out to our Service Manager Mike Trok 952-467-6976 directly so we can make this right and provide the peace of mind you deserve.

Walser Buick GMC Roseville responded

Thank you so much for the kind words! Our goal is to make the car-buying process as seamless as possible, and we’re happy to hear we hit the mark. We look forward to seeing you again for your next GMC!

Walser Buick GMC Roseville responded

Thank you for sharing your feedback. We sincerely apologize that your vehicle wasn't in the condition you expected upon delivery. We aim to have every 'barely used' car ready for the road, and it sounds like we missed the mark on your oil change and tire rotation. Please reach out to our General Manager, Steve Tuschen, at 952-467-8633 so we can prioritize this for you

Walser Buick GMC Roseville responded

Thank you for sharing your feedback. We’re glad your initial experience was positive, but we apologize for the frustration regarding the belt replacement. Because the Yukon was sold with a powertrain warranty, certain non-powertrain or wear-and-tear components fall outside of that coverage once the vehicle leaves the lot when you do not take advantage of the service contract that is offered. While we understand the timing was disappointing, we must adhere to our standard warranty guidelines which prioritize engine and transmission components. We appreciate your business and will use your comments to review our communication process for out-of-town guests.

Walser Buick GMC Roseville responded

I am very sorry to hear that our previous conversations did not lead to a satisfactory resolution. We take your concerns and the "serious incident" you described with the utmost gravity. Because we want to ensure this is handled at the highest level, our General Manager Steve Tuschen would like to step in personally to review the details of your experience and the previous decision. Please reach out directly to our GM at 952-467-8633 so we can address this matter properly. We value your feedback and are committed to a final, thorough review of this situation.

Walser Buick GMC Roseville responded

Thank you for the honest feedback and for highlighting Nick’s professionalism. We’re glad he made a good impression, but it’s clear the rest of your experience fell short of the Walser Way. We sincerely apologize for the lack of transparency regarding add-ons, the condition of your Yukon at pickup, and the frustration of making three additional trips for setup. Hearing that our process didn’t measure up to your past experiences at Luther is a serious wake-up call for our team. We aim for a "smooth" transition, and we clearly missed the mark here. Our General Manager Steve Tuschen 952-467-8633 would like to look into your file and address these "gaps" in our delivery and detailing process.

Walser Buick GMC Roseville responded

It’s great to hear our service hours fit your busy schedule and that you found the facility clean and welcoming. Our team takes pride in delivering friendly, professional support, and we’re glad you experienced that while having your Buick Envision serviced. Thanks for sharing your positive experience. Walser Buick GMC Roseville Team