Steve Tuschen

Walser Buick GMC Roseville responded

Thank you so much for the kind words! We're glad to hear that our team made the process smooth and stress-free, even from out of state. Clear communication and patience are things we take pride in, and it's great to know that came through during your experience. We truly appreciate your trust and hope you're loving your new vehicle!

Walser Buick GMC Roseville responded

Thank you so much for the wonderful review! We’re thrilled to hear that you felt cared for throughout your experience at Walser Buick GMC Roseville. Professionalism and kindness are values we hold close, and it means a lot to know they came through during your visit. Your feedback inspires our team to keep delivering exceptional service every day. We truly appreciate your support and look forward to welcoming you back again!

Walser Buick GMC Roseville responded

Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and the frustration it caused. We strive to provide excellent service and communication, and it’s clear we fell short in your case. Your comments regarding the General Manager, Service Manager, and Service Advisor have been taken seriously and shared with our leadership team for immediate review. We’re committed to improving and ensuring that every customer feels heard and valued. If you’re open to it, we’d appreciate the opportunity to speak with you directly to better understand what happened and how we can make things right. Your satisfaction is important to us, and we’re grateful for the chance to learn and grow from your experience. Please contact Steve Tuschen 952-467-8633

Walser Buick GMC Roseville responded

Thanks for rating us 5 stars! We look forward to working with you at Walser Buick GMC Roseville again soon!

Walser Buick GMC Roseville responded

Thanks for taking the time to review us, Cathy! We look forward to working with you again soon!

Walser Buick GMC Roseville responded

We sincerely apologize for a less than 5 star experience. We'd like to speak with you directly about your recent visit. Please contact our Service Manager Mike Trok at your convenience. We look forward to speaking with you. Thank you.

Walser Buick GMC Roseville responded

Thank you for your continued visits and for sharing your experience — we truly appreciate your loyalty. I’m sorry to hear that the kick-to-open rear hatch feature is still giving you trouble. That kind of inconsistency can be frustrating, especially when it seemed resolved. We’d love the opportunity to take another look and get this fully sorted for you. Please feel free to reach out to our service team so we can schedule a follow-up and dig deeper into the issue. Your satisfaction is important to us, and we’re committed to making sure every feature of your Buick works as it should. Thanks again for your feedback — we’re here to help!

Walser Buick GMC Roseville responded

Thank you so much for your kind words! We're thrilled to hear that you consistently receive great service and that our team takes good care of you. Fast and reliable work is what we aim for, and it’s wonderful to know we’re delivering that for you. We truly appreciate your continued trust and look forward to seeing you again!

Walser Buick GMC Roseville responded

Thank you for sharing your experience — we’re truly sorry to hear that your visit felt less than welcoming. That’s not the kind of environment we strive to create, and it’s disappointing to know we missed the mark on such an important moment. Your feedback is being shared with our team so we can address this directly. Every customer deserves to feel appreciated, especially when making such a significant purchase. We’re grateful for your business and would love the opportunity to provide a more positive experience in the future. Thank you again for bringing this to our attention.