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Steve Tuschen
Steve Tuschen | Page 15
General Manager
Walser Buick GMC Roseville
2775 Long Lake Rd
Roseville, MN 55113
550 Reviews
550 Reviews
Write a ReviewDealership Experience
2 yrs, 6 mos
550 Reviews of Steve Tuschen
July 21, 2025
I would recommend the Sales Team. However the issues in getting the Vehicle we wanted ready and available was scary slow. I fully understand delays and not being able to pinpoint However the issues in getting the Vehicle we wanted ready and available was scary slow. I fully understand delays and not being able to pinpoint the issue, but it was well beyond that. Also the head of sales calling my Wife and I was nice, but zero follow up from Him. Just lip service. I believe we have purchased 3 (or maybe 4) vehicles from Walser. This one was brutal. One-Off Experience? Really hope so. More
by msmcdonald
Verified CustomerOther Employees Tagged: Randy Lammle
July 17, 2025
I was given an "as is" contract for this vehicle, despite it being purchased with warranty. Kind of takes "as is" out of the equation. I was also not given the inspection report until 3 weeks after purchase. it being purchased with warranty. Kind of takes "as is" out of the equation. I was also not given the inspection report until 3 weeks after purchase. I had to ask for it while my car was broken down from overheating. I saw coolant condition and suspension parts failed the inspection, and were not repaired. Since purchase about 6 weeks ago, the car has overheated and has recieved an axel repair, yet my car continues to shake at highway speeds rendering it unsafe. Minnesota statute 325F.662 and consumer fraud statutes do protect me in this situation. These are not cosmetic concerns, these are safety and drivability concerns that walser was aware of, and sold to me anyway, misrepresented. I do plan to pursue further action. More
by Ocsarah21
July 14, 2025
Bought a 2020 XT6, noticed slight shudders while exhilarating, was diagnosed as a broken motor mount that wouldn’t be covered under the 30 day warranty. Took it to a local GMC/Cadillac dealership an exhilarating, was diagnosed as a broken motor mount that wouldn’t be covered under the 30 day warranty. Took it to a local GMC/Cadillac dealership and was diagnosed as torque converter shudder along with a leak in the transfer case, which would have been covered by the 30 day warranty. Either you have the worst service techs or you’re trying to avoid taking care of a customer that just spent $30,000. Completely dissatisfied! More
by Bluhmsteve
Other Employees Tagged: Randy Lammle
July 13, 2025
Always great communication about what is going on with my vehicles. Staff is very friendly & keeps me in the loop on the status of my vehicle. Easy to book appointment online. vehicles. Staff is very friendly & keeps me in the loop on the status of my vehicle. Easy to book appointment online. More
by CATHY27
Other Employees Tagged: Randy Lammle, Service Staff
July 12, 2025
Walser was about to rebuild my tranny and replace the CV axels under my warranty in a reasonable amount of time. They did a great job. The only real issue I had with them was they needed to take my tires of axels under my warranty in a reasonable amount of time. They did a great job. The only real issue I had with them was they needed to take my tires off and I had recently gotten new rims and the shop that put them on used lugs that had a specific socket and I wasn’t aware of this and didn’t have the socket in the truck. I wasn’t aware 3 hours out of town and it was a Friday when they contacted me. So I had to wait until Monday for the mechanic to finish cidting me an extra 3 days on a rental. They should have had a socket on hand to remove the lugs as the socket is universal. When I picked the truck up I had some service lights go on and called walser. I had to leave a message and didn’t get a call back to follow up. The lights cleared themselves eventually. More
by kellyawest27
Other Employees Tagged: Randy Lammle
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