Steve Tuschen | Page 12

Very friendly people all around. Know their vehicles and answered any questions I had. Even called a few days later to see how I liked the vehicle. Know their vehicles and answered any questions I had. Even called a few days later to see how I liked the vehicle. More

by pepperq Verified Customer Verified Customer

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Steve worked with me to have an expedited car buying experience. I was able to show up prior to dealership hours and within 2 hours I was out the door with my new vehicle. experience. I was able to show up prior to dealership hours and within 2 hours I was out the door with my new vehicle. More

by NICKWESLEY Verified Customer Verified Customer

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Walser did a great job and as always, it was completed sooner than expected. During the entire service, I was notified and kept updated on the status of my service. Love this dealership and the work they sooner than expected. During the entire service, I was notified and kept updated on the status of my service. Love this dealership and the work they do for me. More

by MKGILE0 Verified Customer Verified Customer

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Great customer service. Very nice waiting area. Knowledgeable and courteous personnel. Easy to schedule. Clean. Very nice waiting area. Knowledgeable and courteous personnel. Easy to schedule. Clean. More

by shelly.christman Verified Customer Verified Customer

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Lack of customer service, I bought a 60k plus vehicle and it felt like I was buying a used washing machine. Total lack of any customer appreciation. Financing is still being worked on 30 days later due to er it felt like I was buying a used washing machine. Total lack of any customer appreciation. Financing is still being worked on 30 days later due to errors and incorrectly filed paperwork on your end. Missing a key as well. You have vehicles and branding, too bad your missing out on the customer service portion. More

by Nickinduluth Verified Customer Verified Customer

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Great customer service, polite, welcoming, patient and willing to work with me and give me the best deal available. willing to work with me and give me the best deal available. More

by tonyatkinsonartwork1 Verified Customer Verified Customer

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3 points 1,] i was charged for a battery under warranty, and I only received a refund after getting a second opinion 2.) The corporate service rep never returned my call after I complained abou warranty, and I only received a refund after getting a second opinion 2.) The corporate service rep never returned my call after I complained about point 1 when she said she would find out if there was anything else to be done. 3.) I was unable to donate my vehicle as the dealership could not give me a reason for why the electrical was non operational for my buick lacrosse after paying for a diagnostic More

by peter.hosfielb.2008 Verified Customer Verified Customer

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Easy sales process. Quick turn around. Wish I would have had a bit more follow up with setting up auto payment details. Quick turn around. Wish I would have had a bit more follow up with setting up auto payment details. More

by m.l.wright Verified Customer Verified Customer

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Everyone is polite and helpful. They answer my questions in a language I understand. The don't talk down to me. They answer my questions in a language I understand. The don't talk down to me. More

by BARB.BRENNA50 Verified Customer Verified Customer

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I ordered my truck from Walser through a 3rd party which worked amazingly. My truck was priced appropriately I feel, though I would love to see it cheaper, and I feel that the purchase process and everythin worked amazingly. My truck was priced appropriately I feel, though I would love to see it cheaper, and I feel that the purchase process and everything up to it went well. My issues stem from the delivery process and beyond. I was under the impression that my truck would be shipped to Iowa, however it was driven. If I would have known this, I would have driven up myself to pick it up. This not only added 300 miles to the truck, but those first 300 miles where not mine on a brand-new truck. Furthermore, the driver was in a hurry to get back to MN, so I didn't get any kind of walk through or onboarding with my new truck. No one showed me any of the features and the driver didn't even walk around with me to ensure delivery condition was up to par. Which, delivery condition was not as expected due to the drive; my truck was covered in bugs and road dirt from the 3.5-hour trip. It just felt like once I had signed, I was more of a number than a person. In fact, the entire process before I signed was very communicative, but afterwards, I wasn't even aware that my truck was enroute until it was halfway to my home. Even then, Walser did not reach out, I had to check the GMC app to get the location. I also have not had any follow up since I took delivery from Walser. More

by jrschulznezz Verified Customer Verified Customer

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