2/5 stars
I recently purchased a Yukon from Walser.
Our salesperson Nick was a genuinely nice guy, but the overall experience was frustrating enough that I can't give it a strong rating.
The contrac
Our salesperson Nick was a genuinely nice guy, but the overall experience was frustrating enough that I can't give it a strong rating.
The contract process was a pain. There were dealer add-ons in the paperwork that I wasn't made aware of upfront. Worth reading everything carefully before you sign.
Getting the vehicle set up the way I wanted required three trips back to the dealership. That's a lot of time to invest after you've already handed over your money. On top of that, there was already a component on the vehicle that needed to be replaced, and the car wasn't properly cleaned at pickup.
I've bought from Luther Volkswagen in the past and the experience there was significantly smoother. Walser has decent people, but the process has some real gaps. Hopefully they tighten things up.
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by ryanb
Verified Customer
Verified Customer
Covient service hours to fit a crazy schedule.
Clean. Very customer friendly. Professional and Pleasant service staff.
Clean. Very customer friendly. Professional and Pleasant service staff.
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by kmramisch2122
Verified Customer
Verified Customer
Service Price Transparency
Mar 09, 2026 -
Walser Buick GMC Roseville responded
It’s great to hear our service hours fit your busy schedule and that you found the facility clean and welcoming. Our team takes pride in delivering friendly, professional support, and we’re glad you experienced that while having your Buick Envision serviced. Thanks for sharing your positive experience.
Walser Buick GMC Roseville Team
Claudia was so easy to work with.
No pressure at all but lots of good advice. As I was driving home, I noticed a problem with the tire pressure. I called and made an appointment to
No pressure at all but lots of good advice. As I was driving home, I noticed a problem with the tire pressure. I called and made an appointment to check it out. There was a problem with the rim and they fixed it no charge.
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by naturelady0422
Verified Customer
Verified Customer
Other Employees Tagged:
Anna Cary
, Sadly, I can't remember the name of the service tech.
Mar 08, 2026 -
Walser Buick GMC Roseville responded
We’re happy you found our purchase process stress-free and that our team could promptly repair the rim issue on your Toyota Highlander at no charge. Thanks for sharing your experience, and we look forward to supporting you in the future.
Walser Buick GMC Roseville Team
Worked with Daniel and the experience was great!
He answered all of my questions and was able to get us financing through GM. The process took very little time which was important to our busy family
He answered all of my questions and was able to get us financing through GM. The process took very little time which was important to our busy family.
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by gray7
Verified Customer
Verified Customer
Mar 06, 2026 -
Walser Buick GMC Roseville responded
What a pleasure to hear about your positive experience securing financing for your new GMC Yukon XL. We’re glad our team provided prompt answers to your questions and made the purchase process efficient for your busy family. Thank you for choosing us and we hope to support you again.
Walser Buick GMC Roseville Team
The sales guys was new and did an ok job selling me what
I wanted. The new/used truck had a vibration right off the lot and its been difficult getting it in for that service. The explanation i recieved for
I wanted. The new/used truck had a vibration right off the lot and its been difficult getting it in for that service. The explanation i recieved for not checking it when I was there for service was unacceptable to a $65k purchase. The issue is still not resolved.
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by Coach1_jim
Verified Customer
Verified Customer
Other Employees Tagged:
Anna Cary
, Sales team was very good. The service team needs attention
Mar 06, 2026 -
Walser Buick GMC Roseville responded
Thank you for bringing this to our attention. While we're glad you found the truck you wanted, a vibration issue on a $65k purchase is completely unacceptable, and we apologize for the frustration in getting this serviced. We want to ensure your vehicle performs perfectly. Please contact our Service Manager Mike Trok directly at 952-467-6976 so we can prioritize your repair and resolve this immediately.
Friendly staff, very nice dealership, and great coffee
while you wait. Oil change took longer than expected, but things happen. Overall a good experience.
while you wait. Oil change took longer than expected, but things happen. Overall a good experience.
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by briangunderson1
Verified Customer
Verified Customer
Service Price Transparency
Mar 06, 2026 -
Walser Buick GMC Roseville responded
Thank you for the 4-star review! We’re glad you enjoyed our friendly staff, the new dealership, and especially the coffee while you waited. We apologize that the oil change took a bit longer than planned—we appreciate your patience and understanding. We’ll work on picking up the pace for your next visit!
Car was fixed promptly and seems to be working fine.
Nice waiting area with coffee and popcorn.
Nice waiting area with coffee and popcorn.
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by Tom
Verified Customer
Verified Customer
Service Price Transparency
Mar 01, 2026 -
Walser Buick GMC Roseville responded
Hello, it’s great to hear your Yukon XL is working well and that the coffee and popcorn helped make your visit comfortable. Our team takes pride in prompt service, so we’re happy to have your Yukon XL back on the road quickly. Let us know if you need any assistance in the future.
Walser Buick GMC Roseville Team
Had a good experience with a no headache purchase.
Got the vehicle I was looking for.
Got the vehicle I was looking for.
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by zach.millard
Verified Customer
Verified Customer
Feb 28, 2026 -
Walser Buick GMC Roseville responded
Thank you so much for the 5-star review! We’re thrilled to hear you had a 'no headache' purchase and found exactly the vehicle you were looking for. Our goal is always to make the process as seamless as possible. We appreciate your business and hope you enjoy your new ride!
Salesman took great care of me and the process of trade
in and buying a new vehicle was easy.
in and buying a new vehicle was easy.
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by tim.eastman1
Verified Customer
Verified Customer
Feb 28, 2026 -
Walser Buick GMC Roseville responded
Thanks for the 5-star shout-out! We're thrilled to hear our team made the trade-in and buying process such a breeze for you. We'll be sure to pass your kind words along to your salesman. Enjoy your new ride!
Walser did a good job getting me into the right truck for
my needs. Friendly staff and I would recommend Walser GMC.
my needs. Friendly staff and I would recommend Walser GMC.
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by grampasgrin
Verified Customer
Verified Customer
Feb 25, 2026 -
Walser Buick GMC Roseville responded
Thank you for recommending our team and congratulations on your new GMC Sierra 1500. We’re glad our friendly staff helped match you with the truck that fits your needs. Please let us know if you need anything in the future.
Walser Buick GMC Roseville Team
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