Steve Tuschen

Excellent service every time I go in for maintenance! The staff answered questions and went out of their way to help! Thanks!! The staff answered questions and went out of their way to help! Thanks!! More

by gainesstacie19 Verified Customer Verified Customer

Report | Print

I have purchased 3 new cars in 10 years at Walser Buick GMC Roseville. And the Customer Service and Sales Department has always been top-notch. GMC Roseville. And the Customer Service and Sales Department has always been top-notch. More

by JOCOURIER9225 Verified Customer Verified Customer

Report | Print

The dealership staff were friendly, and the site was clean. Josh has great customer service skills and was so patience with me and my fiancé. clean. Josh has great customer service skills and was so patience with me and my fiancé. More

by fm531376 Verified Customer Verified Customer

Report | Print

Was told the service person would call me in a couple of hours with their prognosis. No call after 4 hours so I called and left a message to call me. Your phone system for service hung up on me several time hours with their prognosis. No call after 4 hours so I called and left a message to call me. Your phone system for service hung up on me several times when I called the general service number. Finally got a call back after about six hours telling me they couldn’t fix it until the next day. You did fix the problem but the communication was terrible. More

by larry Verified Customer Verified Customer

Report | Print

All work is done very professionally and on time promised Waiting room is clean and has beverages and popcorn Waiting room is clean and has beverages and popcorn More

by yankoz55 Verified Customer Verified Customer

Report | Print

They welcomed me, took my keys. Showed me where I could wait. Always friendly every time I come in. Showed me where I could wait. Always friendly every time I come in. More

by MIKEPETERSEN61 Verified Customer Verified Customer

Report | Print

The managment and technicians at this dealership went above and beyond to solve an issue with my vehicle after the initial attempt failed. They fixed it in a timely manner and made it as convenient as po above and beyond to solve an issue with my vehicle after the initial attempt failed. They fixed it in a timely manner and made it as convenient as possible for me. Very impressed More

by gabrieltoddjohnson Verified Customer Verified Customer

Report | Print

Vehicle not explained properly prior to purchase, after purchase told by management that customers need to do more research themselves instead of relying on asking the dealership questions. No assistance i purchase told by management that customers need to do more research themselves instead of relying on asking the dealership questions. No assistance in resolving issue if it would cost the dealership money. I was told management was not able to help at this time with resolving my issue since it would cost them money, I worked at a dealership- I am very aware of what actually can and can’t be done. Dealership does not stand by their return policy, even when offering to purchase a different vehicle in exchange- policy states 300 miles OR 3 days. Not and, not whichever comes first. This was not upheld as the drive home was over 300 miles. The only solution given by the dealership was to take a 20k loss on trading it back in. Customer service is top priority supposedly, but rather than take a small loss on doing right by the customer to create long term business, rapport, and referrals, it will cost significantly more in negative feedback to the community, legal fees on policies, and lost business from as many prospects as possible. Sold a vehicle without answering the vital questions or information needed to make an informed decision, and then unwilling to help after the fact due to the cost, show where customer priorities are. More

by Jordang651 Verified Customer Verified Customer

Report | Print

You had my car for a week and a half for recall work. Nothing was done, All I got out of the ordeal was a car wash. Nothing was done, All I got out of the ordeal was a car wash. More

by none24 Verified Customer Verified Customer

Report | Print

Always a smooth and painless experience. Matt is always incredibly helpful, kind and respectful individual! Matt is always incredibly helpful, kind and respectful individual! More

by caderasound Verified Customer Verified Customer

Report | Print