Love the customer waiting area — clean, light-filled,
comfortable, complimentary water and popcorn. My beef is that I was told the service would take four hours. Five hours later I went out to talk to
comfortable, complimentary water and popcorn. My beef is that I was told the service would take four hours. Five hours later I went out to talk to the gentleman at the desk who said it would be another 15 minutes. My expectation was that this man would have “Checked in” with me to update me on timing (seeing as how I waited way beyond the amount of time I was told). It was as if he had no idea I had been sitting in the awaiting area for five hours.
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by ljohnson019
Verified Customer
Verified Customer
Service Price Transparency
Dec 23, 2025 -
Walser Buick GMC Roseville responded
Thank you for sharing your feedback with us. We’re glad to hear you enjoyed our clean, comfortable waiting area, but we’re truly sorry about the extended wait and lack of communication during your visit. You should never have to seek out an update after waiting far beyond the original timeframe, and we understand how frustrating that must have been. Your experience shows we missed the mark on keeping you informed, and we appreciate you bringing this to our attention so we can address it with our team. We hope to provide you with a smoother, more timely visit next time.
The technicians really didn't know what they were doing
they left some bolts loose oil all over everything under the hood the check engine came and my vehicle stalled had to have it towed back to the shop.
they left some bolts loose oil all over everything under the hood the check engine came and my vehicle stalled had to have it towed back to the shop. And they reprogrammed but my vehicle now runs rough and it has not been the same vehicle since they worked on it the reason I brought my vehicle in the service department is because it had noise which they pulled the motor apart and they never did properly diagnose it
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by WALLY09
Verified Customer
Verified Customer
Other Employees Tagged:
Josh Olson
Dec 22, 2025 -
Walser Buick GMC Roseville responded
"Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you encountered after your service visit. This is not the level of quality, care, or accuracy we expect from our technicians, and we understand how frustrating and concerning this must have been—especially after multiple visits and a tow‑in. We take feedback like this very seriously and would appreciate the opportunity to review what happened and work toward a proper resolution. Please reach out to Mike Troke 651-604-1700 so we can address this directly and ensure your vehicle is taken care of the right way.
Not helpful and try to charge extra even the car just
purchased in a week brand new.
purchased in a week brand new.
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by kevin
Verified Customer
Verified Customer
Service Price Transparency
Dec 20, 2025 -
Walser Buick GMC Roseville responded
Thank you for sharing your feedback. We’re very sorry to hear about your experience, especially with a vehicle that was just purchased. This is not the level of support or clarity we aim to provide, and we understand how frustrating this must have felt. We’d appreciate the chance to look into what happened and make things right. Please reach out to our General Manager Steve Tuschen 952-467-8633 so we can address this directly and work toward a better experience moving forward.
Service department are courteous.
Answers and returns calls promptly. On the other hand parts department are a ghost, I've left messages for 2 weeks everyday without a return call.
Answers and returns calls promptly. On the other hand parts department are a ghost, I've left messages for 2 weeks everyday without a return call.
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by Punnarinkoy
Verified Customer
Verified Customer
Service Price Transparency
Dec 19, 2025 -
Walser Buick GMC Roseville responded
Thank you for the 5‑star review and for recognizing our service department’s courtesy and prompt communication. We truly appreciate your kind words. We’re very sorry to hear about your experience with our parts department—that’s not the level of responsiveness we aim to provide. Your feedback is extremely valuable, and we’ll be addressing this with our team to ensure it’s corrected. Thank you for bringing it to our attention, and we look forward to providing you with a smoother experience moving forward.
I like bringing my car the service is good and everyone
is very friendly and helpful
is very friendly and helpful
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by Pauline
Verified Customer
Verified Customer
Service Price Transparency
Dec 19, 2025 -
Walser Buick GMC Roseville responded
"Thank you for the wonderful 5‑star review! We’re glad to hear you enjoy bringing your car to us and that our team continues to provide friendly, helpful service. It means a lot to know you trust us with your vehicle. We look forward to seeing you again!
Very thorough handling of factory recall.
Recommended services and was very pleasant to deal with. Appreciated the professionalism and attention to detail
Recommended services and was very pleasant to deal with. Appreciated the professionalism and attention to detail
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by svergin
Verified Customer
Verified Customer
Service Price Transparency
Dec 19, 2025 -
Walser Buick GMC Roseville responded
Thank you for the fantastic 5‑star review! We’re glad to hear our team handled your factory recall thoroughly and provided helpful service recommendations along the way. It’s great to know you found everyone pleasant, professional, and attentive to the details that matter. We truly appreciate your feedback and look forward to assisting you again!
Good experience from start to finish.
The work was completed on time and at the quoted price
The work was completed on time and at the quoted price
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by mattdbrewers
Verified Customer
Verified Customer
Service Price Transparency
Dec 19, 2025 -
Walser Buick GMC Roseville responded
Thank you for the 5‑star review! We’re glad to hear you had a great experience from start to finish and that the work was completed on time and at the quoted price. We appreciate your trust in us and look forward to helping you again in the future.
Service managers are always attentive, patient and
thorough. Technicians are very knowledgeable and understand customer's needs.
thorough. Technicians are very knowledgeable and understand customer's needs.
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by Eric Zachary
Verified Customer
Verified Customer
Service Price Transparency
Dec 13, 2025 -
Walser Buick GMC Roseville responded
Thank you for the wonderful 5-star review! We’re thrilled to hear that our service managers’ attentiveness and thoroughness made a positive impression, and that our technicians’ knowledge met your expectations. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent service in the future!
Service managers are always patient, attentive and
thorough. Technicians are knowledgeable and understand customer's needs.
thorough. Technicians are knowledgeable and understand customer's needs.
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by Eric Zachary
Verified Customer
Verified Customer
Service Price Transparency
Dec 13, 2025 -
Walser Buick GMC Roseville responded
Thank you for the wonderful 5-star review! We’re thrilled to hear that our service managers’ attentiveness and thoroughness made a positive impression, and that our technicians’ knowledge met your expectations. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent service in the future!
Great experience overall.
Nick was super helpful and he followed up with any question I had.
Nick was super helpful and he followed up with any question I had.
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by dmulcahy
Verified Customer
Verified Customer
Dec 08, 2025 -
Walser Buick GMC Roseville responded
Thank you for the 5-star review! We’re so glad to hear you had a great experience and that Nick was able to assist you and follow up on all your questions. We’ll be sure to share your kind words with him. We appreciate your business and look forward to serving you again!
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