Steve Moye | Page 2

Excellent service my advisor explained what needed to be done. He used coupons to help with the cost. Loaner car was ready and very clean. My adviser called when my car was ready. He suggested I could pic done. He used coupons to help with the cost. Loaner car was ready and very clean. My adviser called when my car was ready. He suggested I could pick up my vehicle the next day since bad weather was predicted. My car looked so good I almost didn’t recognize it More

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This is first time. maid an appointment week ago for securing muplar (exost pipe) drop off the Van this morning at 4 getting text I can't look at Van today can be ready on Monday. looks like there is no securing muplar (exost pipe) drop off the Van this morning at 4 getting text I can't look at Van today can be ready on Monday. looks like there is no commitment or mismanagement going on. More

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Service Experience at The Service Center at Catonsville I have been a royal customer of Mercedes Benz for their premium cars and services since 2015. Unfortunately, I had a horrible experience dealing with I have been a royal customer of Mercedes Benz for their premium cars and services since 2015. Unfortunately, I had a horrible experience dealing with the Catonsville Benz service center and the supervisor Steve (service center manager). The problem is somewhat resolved, yet I think the employees have misrepresented their brand value and I feel mostly mistreated. Originally, I had mechanical issue with my C43 AMG regarding the vibration. The service center required me to leave the car for 4 days for the foreman to look into the cause of issue, and when I went to pick up the car, tire pressure warning came on my dash as I leave their parking lot. I found out later that one of the tires was damaged and needed a replacement. Benz claimed that the damage was done either before or after their repair, therefore they are not responsible. However, I suspect: 1) The tire was damaged during their service, or 2) They didn’t do a good job inspecting/repairing. The tire pressure warning had not come on until I dropped it off. Even if there was an issue that I wasn’t aware at the time, Benz must have found out during their inspection which took 4 days and let me know. If a nail was stuck within couple minutes as I drove out, the tire pressure warning doesn’t come up instantly. It takes time for the tire to air out and be recognized by the sensor. I had immediately taken a photo when the warning showed up and had sent it to the service advisor Juliana, since I was in a rush to report to my work and I needed to come back for this at a later time. The time stamp on both the picture itself and my text message clearly shows that it really happened in seconds as I left their parking lot. This is why I assume the damaged was made during the visit at their service center before I picked up the car. Benz didn’t provide clear answers to my suspicions even though the supervisor Steve did admit that I was making a valid point, yet refusing to take the full responsibility. Instead, here is the analogy that the Benz service advisor (Juliana) and the supervisor (Steve) both used multiple times during the escalating arguments: “When you go to Costco and your tires are damaged as you come out of their parking lot, Would you ask Costco for responsibility?” I find their representation fallacious. 1.) I go to Costco to get the service of grocery shopping. 2.) If there is any problem with their product or service, then YES! I would take Costco to be responsible. 3.) I went to Benz dealer to get the service of inspection and repair on wheels and tires for 4 days. 4.) And new problem occurred from their repair. Within seconds as I drive, the tire pressure sensor indicating that something was significantly wrong in red. 5.) Therefore, I think Benz is responsible unless they provide reasonable answers to my suspicions. After 30+ minutes of arguments, Steve offered to take 50% responsibility and leaving other half on my end – leaving me to pay half of the cost from replacing the tire. From a long argument, I got mentally exhausted and agreed to pay the other half, but I am confident this issue should’ve been taken care of from their end. Before everything else, I was unhappy and disappointed about their attitude and bad customer service. More

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This place sucks Our credit card refunded $8800 on the service payment after reading the emails from their service people and attorneys . Their service dept managed to Our credit card refunded $8800 on the service payment after reading the emails from their service people and attorneys . Their service dept managed to screw up a repair and service. Over 1.5 fallons of coolant ended up in the engine...of course, these people say no problem, just pay and shut up. The attorney in the family is willing to get a billboard to "advertise" their service and its quality. More

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Service This dealerships service team is awesome the customer service I have received each and every visit us outstanding! Special Thanks to Steve Moye and Ru This dealerships service team is awesome the customer service I have received each and every visit us outstanding! Special Thanks to Steve Moye and Russell Pentz and the rest of the team for a outstanding job. Thanks guys! More

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