Steve Mcdonald

I recently visited the Fields Service Center in Northfield, Illinois, for the second time within a week to address issues on my 2017 BMW X1. As a long-time BMW owner, my experience here was deeply Northfield, Illinois, for the second time within a week to address issues on my 2017 BMW X1. As a long-time BMW owner, my experience here was deeply disappointing. After spending over $1,700 on repairs for new tires, brake pads, and an alignment, the TPMS light came on (with a reading of 7 psi) just days after picking up my vehicle. I returned to the dealership, hoping for a swift resolution, but was met with a lack of urgency and poor customer service after they asked me to pay an additional $250 for bad sensors. Despite my attempt to escalate the issue, I was dismissed by a service manager, Brandon, who was dismissive and unprofessional. When I expressed my concerns and disagreed with the handling of the situation, I was told I was “making a scene.” I was told the faulty sensor was “bad timing” and that the broken sensor was just a “coincidence” despite their techs being the only people to touch this area on the vehicle. To make matters worse, I felt like I wasn’t being listened to, especially when I mentioned my warranty, which is something we added on to use not for it to be held against us. The dealership’s reluctance to take responsibility led to a negative experience that was only resolved after escalating to the service director, who quickly rectified the issue. I’ve been a loyal BMW customer for years, and this experience has left me questioning my relationship with BMW (6 vehicles in 16 years). The lack of customer advocacy and the indifferent attitude towards issues that arose so soon after a major service is not acceptable. I had zero luck with Fields’ leadership and am now seriously considering getting rid of this vehicle. More

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Title: Beware of Fields BMW - Untrustworthy Used Car Sales Experience! Rating: ★☆☆☆☆ I am writing this review to caution anyone considering purchasing a used car from Fields BMW. Unfortunately, my Sales Experience! Rating: ★☆☆☆☆ I am writing this review to caution anyone considering purchasing a used car from Fields BMW. Unfortunately, my experience with their used car sales team, specifically the sales manager, was far from satisfactory. It is important to share my story so that others don't fall into the same trap. From the onset, the used car sales manager appeared to be attentive and helpful. I was interested in a particular used vehicle they had on the lot and he assured me of its excellent condition. He went on to explain that their cars undergo thorough inspections, and any issues are addressed before they're put up for sale. I felt reassured and went ahead with the purchase. However, shortly after driving the vehicle off the lot, I began to experience a myriad of problems. The check engine light came on, the transmission was sluggish, and the brakes were clearly worn. When I took the car to an independent mechanic, they informed me that the vehicle required several costly repairs. It became evident that the sales manager had been dishonest about the state of the vehicle. When I reached out to Fields BMW to discuss the matter, I was met with dismissive responses and a lack of accountability. The used car sales manager and Fields BMW General Manager both refused to acknowledge the misinformation and did not offer assistance or compensation for the repairs. The entire experience was incredibly frustrating, leaving me to deal with a faulty vehicle and a significant financial burden. To anyone considering purchasing a used car from Fields BMW, I strongly advise against it. The dishonesty and lack of integrity displayed by their used car sales manager is appalling. There are plenty of reputable dealerships out there who value customer satisfaction and transparency. Save yourself the headache and steer clear of Fields BMW. More

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The team at fields were extremely helpful. Chris, Carrie and Steve took excellent care of me. I recommend this dealership. Great service at every position. Chris, Carrie and Steve took excellent care of me. I recommend this dealership. Great service at every position. More

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