Steve Lach

Janelle was the salesperson I worked with. She was most excellent. Down to earth with no pressure during the seaching and buying process. She helped make the process for this widow as easy She was most excellent. Down to earth with no pressure during the seaching and buying process. She helped make the process for this widow as easy as shopping at TJ Maxx. More

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They flat out lied to me about being apologetic and reaching out to me soon about my situation with my trucks lifters failing prematurely despite the fact that I have kept and supplied them with my re reaching out to me soon about my situation with my trucks lifters failing prematurely despite the fact that I have kept and supplied them with my records of regular oil changes. Even though at the time of purchase they assured me that I had a lifetime warrantee on my vehicle and now they are trying to some up with any excuse to get out of covering anything despite the fact that its not my fault. This is a well known problem with the GM 5.3L engine made for the 2019 Chevrolet Silverado. Its all over the internet. They said they were going to be reaching out to me soon and its been a week and a half and I have NOT heard from them. Not one word. Jasper Hall halljasper80@gmail.com More

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***Buyer BEWARE! ! I purchased a 2019 chevy silverado from Toyota of Bourbonnais and one thing that set them apart from other dealers is that they "sweetened" the dea ! I purchased a 2019 chevy silverado from Toyota of Bourbonnais and one thing that set them apart from other dealers is that they "sweetened" the deal with a LIFETIME WARRANTEE on my truck. The truck only had 51,000 miles on it so I thought that was great. And it was until I actually needed to use it. At 111,000 miles the check engine light came on. I took it to Toyota of Bourbonnais to have it checked out. To my surprise, without even opening up the engine they told me that this is a common problem with this engine. I had bad lifters and I needed a whole new engine and in order for the warrantee to cover it I needed to prove that I kept the oil changed according to the manufacturer recommendations. So I gathered all my receipts and submitted them. Then they told me that I had a 19,928 mile gap in the service history and I didn't change my "spark plugs" and "transfer case oil" at 97,500 miles (.which has nothing to do with the issue of the lifters failing in a well oiled engine!). Now there was no gap in the oil changes. The dates, mileage and product was clearly written on the statement But they denied my paperwork saying that it was a statement and not the invoice. So I went back to Reliable Oil & Tire Center and had them print out each individual invoice in my service history so I could prove there was no lapses in my oil change history and then re-submitted them. Then I went back to Toyota of Bourbonnais and then they told me that they still would not honor their warrantee because 1. I didn't change the spark plugs & transfer case oil at 97,500 and now 2. I didn't get my oil changes there. None of this has anything to do with the fact that the Lifters in this truck are clearly Defective!! and Through no fault of mine. I took the matter to Sam the manager and he said he would look into it and so far...Nothing! This experience has impressed upon me that they will find any excuse they can to get out of honoring the warrantee they gave the customer at the time of sale😠😠😠 Hope this helps other buyers made an informed decision. Jasper Hall More

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I have been going to this dealer for service on my previous car. Everybody there was easy to work with. I enjoyed working with Janelle who helped me get the truck I've been wanting for a long time. previous car. Everybody there was easy to work with. I enjoyed working with Janelle who helped me get the truck I've been wanting for a long time. More

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Sam the GM is aMgr. at guy, along with Mike the used car sales manager... and ofcoarse Lisa my sales person is a very nice girl who's easy to work with ... The thre at guy, along with Mike the used car sales manager... and ofcoarse Lisa my sales person is a very nice girl who's easy to work with ... The three as a team were very fair on price, for a hard to get grand Highlander Hybrid,,, and the finance manager played no games and was able to match my credit unions rate for 5 year money... oh, and I received a fair offer on my trade. You should definitely give them a chance to earn your business... More

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Fast no xx. Got the deal done very done to earth to deal with nice people Got the deal done very done to earth to deal with nice people More

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Ordered and purchased a new 2024 Highlander hybrid from Toyota of Bourbonnais. Luckily we hadcJanelle as our sales person. She kept us informed and was very professional start to finish. A big THANKS goe Toyota of Bourbonnais. Luckily we hadcJanelle as our sales person. She kept us informed and was very professional start to finish. A big THANKS goes out to all the staff at TOB. More

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Got a decent deal, had a 4 Runner a few years ago, got another. Janelle is always good to work with. another. Janelle is always good to work with. More

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We’ve been customers of this dealership for fourteen years. All of the staff is top notch and the service department is amazing. Janelle was a wonderful salesperson. Very easy to work with and knowledge years. All of the staff is top notch and the service department is amazing. Janelle was a wonderful salesperson. Very easy to work with and knowledgeable. She found us the perfect vehicle! More

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Janelle makes buying a vehicle literally stress free and simple! Would recommend her to anyone and everyone. I honestly believe every part of the deal was more than fair! This is the third vehicle I’ve purc simple! Would recommend her to anyone and everyone. I honestly believe every part of the deal was more than fair! This is the third vehicle I’ve purchased from her. Thanks, Janelle! More

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