Steve Hug

Does not take responsibility for its mistakes, went in for a recall repair, & car came out with more damage for a recall repair, & car came out with more damage More

by natinawhitehurst48 Verified Customer Verified Customer

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Very professional good attitude very knowledgeable really fast at getting to informed me. Time in getting vecic fast at getting to informed me. Time in getting vecic More

by larogers60 Verified Customer Verified Customer

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It is great place get a new car and get maintenance done to the car to the car More

by JAMALREID41 Verified Customer Verified Customer

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Learn from my mistake and stay away from this dealership. I dropped my car off in Dec. 28, 2022 and was told that they are two months behind on service work. Well their understanding of 2 months is way off t I dropped my car off in Dec. 28, 2022 and was told that they are two months behind on service work. Well their understanding of 2 months is way off to my understand of 2 months because my car has not left the spot I dropped it off in. If you are interested in a more detailed description of my horrible experience, go find my Google review of Southern Kia Virginia Beach. I provide update on a weekly basis, sometimes more. So as stated already… LEARN FROM MY MISTAKE AND STAY AWAY FROM THIS DEALERSHIP!!! More

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Service department needs a whole lot of work unorganized. Never have what you see on their used site on lot. Poor communication on all the way around. Buying experience takes way to long. Just throw the whol Never have what you see on their used site on lot. Poor communication on all the way around. Buying experience takes way to long. Just throw the whole xxxx building in the xxxx trash. Except for Fred and Moose they made my experience a laughter and joy. Everyone else feed em to the sharks. More

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Once they sell you the vehicle, do not expect good service. They rarely answer the phone. Customer service is extremely poor. Called many times in one day. No call back. No answer. When I did speak service. They rarely answer the phone. Customer service is extremely poor. Called many times in one day. No call back. No answer. When I did speak to the lady that answered the phone and told her no one was answering she got very defensive instead of offering to help. More

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Dealer's approach was very interesting and innovative. They wanted my car, I had bought from them five years ago. They promised me a deal , with no hassle and pressure, and lived up to their promise. T They wanted my car, I had bought from them five years ago. They promised me a deal , with no hassle and pressure, and lived up to their promise. The sales director met me personally, when I arrived at the dealership, and introduced me to a sales rep, that was really kind, knowledgeable, enthusiastic, and made me feel important and valued as a customer. In fact, everyone that I dealt with Michael, Fred, Abigail, and the financial manager were superb. Special kudos to to Fred, my sales agent. He made this the best and most comfortable car buying experience, I have ever had. This is the third car, I have bought from the Southern Group, and each experience has been great. I will definitely refer my friends and family to this dealership. More

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Very good Tammy is always very helpful . Had my truck complete when she Sad it would be. The only thing I would like to see Southern do is offer to wash custom Tammy is always very helpful . Had my truck complete when she Sad it would be. The only thing I would like to see Southern do is offer to wash customers vehicles. Even if there was a charge. More

by EMILIODV Verified Customer Verified Customer

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2019 Envision My 2016 Envision lease was ending soon and I went to see about getting another Envision. I chose the 2019 because of the Galaxy Silver Metallic paint My 2016 Envision lease was ending soon and I went to see about getting another Envision. I chose the 2019 because of the Galaxy Silver Metallic paint which isn't offered with the 2020 Envision. It's a "Very Nice Car" and Steve Jernigan saw to it that I was able to keep my license plates with the letters, VNC. Totally awesome. Fredrick Patterson was great in helping me get the Envision I wanted. More

by MARYPELTIER Verified Customer Verified Customer

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Salespersons The online salesperson provided all the details and held the vehicle with a deposit for 2 days prior to our 6 hour drive from northern Maryland. Will The online salesperson provided all the details and held the vehicle with a deposit for 2 days prior to our 6 hour drive from northern Maryland. Willie completed the sale upon arrival and did an excellent job throughout the process...Thank you...Dave More

by CW4DDALE Verified Customer Verified Customer

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