Steve Harrell

It was great! I "Tri-County Roofing Inc" Buy all my company trucks from Al Packer and Troy Thacker. They have great prices and get me in and out with no hazel, and I "Tri-County Roofing Inc" Buy all my company trucks from Al Packer and Troy Thacker. They have great prices and get me in and out with no hazel, and that means a lot to an owner. Thank you Troy for all your help. More

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Oil change As always, I had a pleasant experience and the service was fast and efficient! The staff is fantastic, making sure everything is explained well and pr As always, I had a pleasant experience and the service was fast and efficient! The staff is fantastic, making sure everything is explained well and promptly addressed! Ashley Simon More

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The service can't be beat! No fuss, no muss! Steve Harrel is my contact when I go there for service and no time is wasted in getting the work accomplished. He thoroughly expla No fuss, no muss! Steve Harrel is my contact when I go there for service and no time is wasted in getting the work accomplished. He thoroughly explains what was done, and ensures that I am completely satisfied with my visit. Then I come home in a freshly washed F-150. More

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Required service Steve Harrell is always pleasant and efficient to work with. He arranges for others to help if he happens not to be available late, or the occasional Steve Harrell is always pleasant and efficient to work with. He arranges for others to help if he happens not to be available late, or the occasional Saturday when he is off. The work is well done and the vehicle is washed and ready for pickup. The most recent detail he had done came out looking like a brand new Explorer. More

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Best Ever I'm 75 years old, have had many vehicles in my lifetime, am a fairly good mechanic in my own right, and have dealt with many automobile/truck dealersh I'm 75 years old, have had many vehicles in my lifetime, am a fairly good mechanic in my own right, and have dealt with many automobile/truck dealerships. I was having an issue with some warning lamps popping up in my instrument cluster of a 2014 Ford F150. I couldn't figure out what was causing them, and the truck was running and driving just fine. I have a close friend, Don Moretz, who purchased a new F150 from Al Packer's Ford in 2016. When we were discussing the issue of my truck, Don told me that the service at Al Packer's had always been a good experience for him. So, I ignored my local Ford dealership and called Al Packer's service department. I was told to bring the truck in and leave it and they would get to checking it out ASAP. I did that, and was highly impressed with the service and attitudes I received from all involved, start to finish. Steve Harrell was great about explaining everything when I picked up my truck, fortunately it was an easy fix, and Steve had my truck washed before I left the dealership. A very friendly and competent bunch of employees. I even got an after the service "Thank you Card" shortly thereafter. More

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Friendly people and amazing service! The service staff at Al Packers White Marsh Ford go above and beyond to provide the best service experience possible for their customers! Even when fa The service staff at Al Packers White Marsh Ford go above and beyond to provide the best service experience possible for their customers! Even when faced with unexpected issues, they were still able to manage to provide the best service I have ever received at a dealership, and left me with a good feeling as I paid my bill and was on my way! More

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Wonderful Service Steve Harrell serviced all my cars for years and have always had wonderful experiences no matter what the repair. I drive 45 miles to get service and Steve Harrell serviced all my cars for years and have always had wonderful experiences no matter what the repair. I drive 45 miles to get service and pass two to three ford service centers to come where he is because I know everything will be done right and my vehicle will be taken care of. More

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Went in to get my car serviced They are always very professional. They always get everything done quickly and effectively. All in all this is a great dealership, with wonderful emp They are always very professional. They always get everything done quickly and effectively. All in all this is a great dealership, with wonderful employees. They all do great work More

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My experience Very professional, curtieass and on time a pleasant service call have had service here since car was purchased and will keep coming back thanks to all Very professional, curtieass and on time a pleasant service call have had service here since car was purchased and will keep coming back thanks to all More

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Excellent Service as usual I appreciate the professionalism of Aaron & Steve in Al Packer Ford’s service dept. I have three vehicles that I bring here for service (2009 Explorer I appreciate the professionalism of Aaron & Steve in Al Packer Ford’s service dept. I have three vehicles that I bring here for service (2009 Explorer, 2010 Escape & 2016 F-150 pickup. I have a dealer within a mile of my house but it’s worth the 8 mile trip to take advantage of the excellent service More

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