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Steve Hardy
Steve Hardy at Napleton Buick GMC

Steve Hardy | Page 3

Service Advisor

Napleton Buick GMC

6305 Northwest Hwy
Crystal Lake, IL 60014

4.8
60 Reviews
4.8

60 Reviews

Write a Review

60 Reviews of Steve Hardy

October 30, 2025

Dealership Rating
Employee Rating

The service team at Napleton GMC are really helpful and provide professional service, support, and knowledge. More

by Rts112
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Santo Voiculescu , Nick Durband, Eric Irigoyen, Erick Orellana

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Oct 30, 2025

Napleton Buick GMC responded

We are thrilled that our helpful and knowledgeable team made a great first impression. Thank you for choosing Napleton Buick GMC Crystal Lake. See you next time!

October 15, 2025

Dealership Rating
Employee Rating

Excellent, prompt service and Steve was great. Will be back for sure when we need service in the future. More

by thibeault1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Santo Voiculescu , Jen Collins, Hillary Fields, Christian Leon, Erick Orellana

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Oct 15, 2025

Napleton Buick GMC responded

Thank you for the five-star review and for sharing your appreciation for Steve! We look forward to serving you again in the future. See you next time, here at Napleton Buick GMC Crystal Lake!

October 04, 2025

Dealership Rating
Employee Rating

They did a great job fixing the problem, and was done in a timely manner. Very pleased. More

by Skoslo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Santo Voiculescu

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Oct 06, 2025

Napleton Buick GMC responded

It means so much to us to see your review! Thanks from the team at Napleton Buick GMC Crystal Lake.

September 30, 2025

Dealership Rating
Employee Rating

Excellent dealership service department. I would recommend them to anyone looking for service. Steve Hardy is my go to guy. More

by ginszr2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Santo Voiculescu , Jen Collins

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Oct 01, 2025

Napleton Buick GMC responded

Thank you for the recommendation! We'll be sure to pass along your praise to Steve Hardy. We look forward to your next visit here at Napleton Buick GMC Crystal Lake.

September 27, 2025

Dealership Rating
Employee Rating

Professional, honest and experienced staff; communication was excellent and work was completed in short time! More

by ae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 29, 2025

Napleton Buick GMC responded

Thank you for the excellent feedback! We’re glad to hear our team made your experience quick and professional from start to finish. We hope you’ll consider our team again for all your future car needs at Napleton Buick GMC Crystal Lake!

September 25, 2025

Dealership Rating
Employee Rating

Helpful staff was knowledgeable about the issues I was having with my vehicle. They gave me options and we got it taken care of well and in a timely manner. More

by AndreaWozniak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 25, 2025

Napleton Buick GMC responded

Andrea, we're thrilled you had a helpful experience with our knowledgeable team at Napleton Buick GMC Crystal Lake. Thanks for choosing us!

September 24, 2025

Dealership Rating
Employee Rating

The advisors and techs do a fantastic job. They are the only ones that I let work on my truck. More

by joel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Santo Voiculescu

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Sep 24, 2025

Napleton Buick GMC responded

Joel, we appreciate the stellar review here at Napleton Buick GMC Crystal Lake!

September 13, 2025

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Employee Rating

We’ve purchased 3 vehicles from Napleton Buick GMC and have always had a great experience from the sale of the vehicle through each service visit More

by Wboldog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 15, 2025

Napleton Buick GMC responded

Thank you for your continued trust and loyalty to Napleton Buick GMC Crystal Lake! We appreciate your support and look forward to serving you in the future!

September 01, 2025

Dealership Rating
Employee Rating

They were ready for me when I got there quick and easy service. They provided a shuttle service for me to get back to my job. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 03, 2025

Napleton Buick GMC responded

Hi Tim, we're glad to hear you had a quick and smooth experience at Napleton Buick GMC Crystal Lake. We hope to see you again in the future!

August 31, 2025

Dealership Rating
Employee Rating

Very overly clever representative. I needed regular oil change. They charged much more than before. More

by davidsr50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Sep 01, 2025

Napleton Buick GMC responded

David - we're sorry to see that you were not satisfied with your experience. If you'd like to share anything further about your visit, please reach out directly to crystallakefeedback@napleton.autos - Napleton Buick GMC Crystal Lake. Thank you.

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