Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Steve Grigsby
Steve Grigsby at Oxmoor Toyota
Refer Me

Steve Grigsby

Service Advisor

Oxmoor Toyota

8003 Shelbyville Rd
Louisville, KY 40222

Contact Me
not yet
rated
3 Reviews
not yet
rated

3 Reviews

Write a Review

3 Reviews of Steve Grigsby

December 21, 2022

Dealership Rating
Employee Rating

There was some sort of grease or oil left on the front passenger side seat. More

by Stopherkl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jan 05, 2023

Oxmoor Toyota responded

Please contact me at your earliest convenience so I can learn how we can better assist you. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

Jan 05, 2023

Stopherkl responded

Hi Mr. Robertson, to answer your question just make sure that a car is as clean as it was when it came in. The grease mark on the front passenger seat should have been wiped off before I got in my car after having the oil changed. Your service people as well as the customer service person should have noticed it and wiped it off. Thank you

December 10, 2022

Dealership Rating
Employee Rating

Fast, great service, very clean, polite, accommodating, thorough, just good experiences as long as i have had my truck More

by troyschuster5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Jan 05, 2023

Oxmoor Toyota responded

We are glad to hear of your great experience with us! Thank you for choosing Oxmoor Toyota for your vehicle needs!

December 01, 2022

Dealership Rating
Employee Rating

This company refused to assist with a paint peeling problem on my rav4 even when contacted by Toyota USA. They also refused to assist the Independent body shop recommended by Toyota USA. Great customer More

by m_morand
Recommend Dealer
No
Report | Print
Jan 05, 2023

Oxmoor Toyota responded

We're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding about your experience. Please reach out to me at grobertson@oxmoorautogroup.com at your earliest convenience and we will do our best to resolve this with you. Sincerely, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

Jan 05, 2023

m_morand responded

Steve Kelly is now in the process of resolving this complaint. mike