Steve Gendron

I had a disappointing experience on my last visit that, frankly, is more in line with customer service THESE days: terrible. Everything was great until the finance guy came over and presented me with my pa frankly, is more in line with customer service THESE days: terrible. Everything was great until the finance guy came over and presented me with my paperwork showing 3 options for my payments with 3 different extended warranty programs, never asking me if I wanted the program, which I did NOT. Despite telling him this several times, he continued to harass me and wasted 30 minutes of my time. I had to ASK if I had to buy the extended warranty, which of course I did not. It was quite a fight. What’s worse, while the finance guy left me alone to think it over, a guy from service presented me with a bill for an oil change on my car, which they had just BOUGHT as a trade-in! When I refused, he complained that their employees had to be paid! I replied this wasn’t my problem and showed him the text thread where I told them NOT to proceed with any work until I okayed it. He was not happy as he grumbled that he would pay for the oil change of $90 out of his own pocket, as though he deserved praise for this. So if I hadn’t complained, I would have paid for THEIR oil change. I feel sorry for people who go in there and BELIEVE them! I’m so disappointed that this company is going the way of so many these days. More

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Don't care about customers who comes here with kids even though advertising as kid friendly. 7+ years loyalty worth nothing this place employees even after bringing. Y concerns with zero care for helping cu though advertising as kid friendly. 7+ years loyalty worth nothing this place employees even after bringing. Y concerns with zero care for helping customers with issues regarding their kids room use. (Some guy withbackpack occupied the room. And asked for help nobody care to help. Don't go there with family. More

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Everyone was very pleasant and accommodating! The process was fast and relatively easy, Steven was very helpful. The process was fast and relatively easy, Steven was very helpful. More

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I sought the same Berlin City agent, ( as I had 8 years ago in 2012) to purchase my new, 2020 Honda. My agent was cheerful, efficient, incredibly informative and extremely patient. I will continue to r ago in 2012) to purchase my new, 2020 Honda. My agent was cheerful, efficient, incredibly informative and extremely patient. I will continue to recommend, confidently, said agent/dealership to my cronies. Thank you for providing such exemplary service, again : ) I couldn't be more pleased with my Radiant Red purchase!!! More

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Steve Gendron and the rest of the team did a nice job for us. Probably why this is our fourth Pilot from Steve and Berlin City. us. Probably why this is our fourth Pilot from Steve and Berlin City. More

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Luke's Review Steve was very accommodating. For someone, me, who does not no a thing about cars Steve was very patient and willing to answer any questions I had. Steve was very accommodating. For someone, me, who does not no a thing about cars Steve was very patient and willing to answer any questions I had. More

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Jamie was wonderful and never made me feel pressured about anything! Thanks for the help guys I appreciate your time and care with car buying! about anything! Thanks for the help guys I appreciate your time and care with car buying! More

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AC not working Terrific experience. The AC was not working in my car and I was hoping it would be a quick fix. Not so. I had to be at work that afternoon so the d Terrific experience. The AC was not working in my car and I was hoping it would be a quick fix. Not so. I had to be at work that afternoon so the dealership provided a loaner which was awesome. They went out of their way to accommodate my schedule. Thanks to Eric and the service staff. Great customer service. I have and will continue to recommend this dealership. More

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Extremely happy customer! We are extremely happy with the care and personnel service received at Berlin City Honda, S. Portland, ME. Our salesman, Steve Gendron, was exceptiona We are extremely happy with the care and personnel service received at Berlin City Honda, S. Portland, ME. Our salesman, Steve Gendron, was exceptional and he is the reason we chose Berlin City over other Honda dealers in the area. We traded in my wife's 2017 Honda fit and my wife has been dealing with Jessica in their service department and truly appreciates Jessica's attention to detail and friendly service. Their finance person, Mark closed the deal and he too rates a 5 star review. He was professional, friendly and explained all the figures and paperwork to perfection. This dealership is the best around! Mel & Diana Greenier More

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Working with Steve at berlin city was great, he was not pushy at all and it was a great experience. The environment was nice and relaxing and didn’t feel rushed into anything. Highly recommend buying from pushy at all and it was a great experience. The environment was nice and relaxing and didn’t feel rushed into anything. Highly recommend buying from Steve Gendron! More

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