Steve Ellis

This review is for the service department only and especially Steve Ellis. I have been a client of this dealer for the past 7 years now and Steve has always been my advisor. I would never bring my P especially Steve Ellis. I have been a client of this dealer for the past 7 years now and Steve has always been my advisor. I would never bring my Porsche to another service advisor. Steve always treat me with respect, always keep me updated on what is being done on my car and when my car will be ready. But most importantly, Steve always tells me the way things are and doesn't try to do repairs or increase the amount of work just to inflate the invoice. I truly appreciate Steve and will always bring my Porsche to him. Thanks Steve. Benoit More

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The purchase and service provided by Rusnak Porsche is excellent. They are always ready to help. excellent. They are always ready to help. More

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This is my 2nd Macan with Rusnak Westlake Porsche. Robert Watkins makes the process easy and really does try to get you the best deal! Skip who works in their service dept is also great. 👍 Robert Watkins makes the process easy and really does try to get you the best deal! Skip who works in their service dept is also great. 👍 More

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The new fascility is bright, spacious and modern. All personnel were welcoming and professional from the time I stepped out of my car at arrival to the moment of my departure. I have been a Porsche All personnel were welcoming and professional from the time I stepped out of my car at arrival to the moment of my departure. I have been a Porsche driver for 25 years and Rusnak is by far the best dealership. There is a dealership six miles from my home but I choose to drive an extra half hour to get to Rusnak. That should say it all. More

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Robert was extremely helpful. He answered all of our questions and some of the questions we didn’t ask. The finance department was excellent and efficient. The whole process went He answered all of our questions and some of the questions we didn’t ask. The finance department was excellent and efficient. The whole process went off without a hitch. Thank you so much. More

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I’ve purchased two cars from Porsche Westlake in the last three years and the experience has been fabulous. Both the sales and service departments are exceptional. I recently purchased my second car from W three years and the experience has been fabulous. Both the sales and service departments are exceptional. I recently purchased my second car from Westlake Porsche and was fortunate to work with Michael Aram who took great care of me during the process. If you are interested in a driving a Porsche, I would highly recommend you check out Westlake Porsche. Both Michael in sales and Steve Ellis in service are fantastic. More

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Steve Ellis handler my issue immediately and the service performed was perfect. I truly appreciate this dealership performed was perfect. I truly appreciate this dealership More

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Walked into the new facility. It is breathtaking. Working with the general sales manager/sales rep/finance. Everybody was professional I truly amazing experience. It is breathtaking. Working with the general sales manager/sales rep/finance. Everybody was professional I truly amazing experience. More

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The staff at Westlake Porsche are very knowledgeable and helpful. The service departments is top notch. I have purchased four vehicles from the dealership and I have always had an amazing experience there. helpful. The service departments is top notch. I have purchased four vehicles from the dealership and I have always had an amazing experience there. More

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Literally the worst dealership/business I have ever come across. To describe my experience as nightmarish would be a gross understatement. Moreover, to type out every transgression that evinces how unbeliev across. To describe my experience as nightmarish would be a gross understatement. Moreover, to type out every transgression that evinces how unbelievably unprofessional and dishonest this dealership is would take up more energy that I don’t have after two weeks of dealing with them. I made the mistake of purchasing a vehicle here and am still dealing with all of the tech problems it possesses. Further, stock equipment wasn’t included with the car (tools, etc)-I’m guessing they were hoping I wouldn’t find out. The car was never detailed as promised which resulted in a delay. Systems weren’t calibrated at all which resulted in more delays and me having to call Porsche NA a billion times to do what Rusnak should have done once I took possession. Later, while “attempting” to calibrate the aforementioned systems, the mechanics at Rusnak stole a tire pressure gauge out of my car, tore a hole into the leather of the driver’s seat, and scratched the top of the driver’s side door. This place in general and the people who staff it are absolutely reprehensible-and some are literally thieves! It starts with Goldberg and permeates all the way down. Preserve your sanity and stay away from this horrid place. I rue the day I walked into their door and signed the bottom line. No car is worth this experience! More

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