Steve Butsch

jake Sweeney Buick gmc Lebanon Ohio. Went to buy a truck sit down to discuss prices. I brought it up online price. MRSP was listed and also a price. They came back with 5000 dollars over mRSP and wouldn’t u sit down to discuss prices. I brought it up online price. MRSP was listed and also a price. They came back with 5000 dollars over mRSP and wouldn’t use any discounts. Asked how come they wasn’t honoring their price listed. Said they didn’t have to. How I don’t know how it’s legal to advertise a price and they can say no we decided it’s 5000 more. Thought bubba was going to blow. More

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Great Experience Great experience, all the people I dealt with were professional, friendly, and helpful. All in all I would highly recommend the salesman, and manageme Great experience, all the people I dealt with were professional, friendly, and helpful. All in all I would highly recommend the salesman, and management I worked with, and the dealership. More

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Happy Camper Logan Henderson was my sales person on my purchase of my 2019 GMC Sierra. Logan was very knowledgeable from the git go on what fit my needs with price Logan Henderson was my sales person on my purchase of my 2019 GMC Sierra. Logan was very knowledgeable from the git go on what fit my needs with price I was willing to spend. He was not your typical sales person b s ‘er he conducted himself as stakeholder in his dealership. Upon delivery he was beyond courteous not only on the delivery,but his willingness to help set everything up and showing me all the latest features and functions was gold star. I have purchased probably 15 plus new vehicles in my life and can honestly say he was the best I’ve ever have dealt with the dealership is lucky to have him on the team. Now I just hope the service dept can be at the level when I need them. More

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Great Service The Salesman was very friendly and did not pressure me at all, the managers were very polite and the owner came up and personally thanked me for being The Salesman was very friendly and did not pressure me at all, the managers were very polite and the owner came up and personally thanked me for being a customer, felt like family More

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Great salesperson. Friendly relaxing and honest. I will continue to come to your dealership for my vehicle needs despite the fact that I moved out of town. Tom is a wonderful sales person and it is I will continue to come to your dealership for my vehicle needs despite the fact that I moved out of town. Tom is a wonderful sales person and it is a pleasure to deal with him. I am on my 4th car with you. More

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BUYER BEWARE PURCHASED A USED CAR FROM THIS DEALERSHIP AND IN LESS THEN 6 HOURS I NEEDED TO REPLACE THE FRONT STRUTS. I WAS TOLD, SEVERAL TIMES, THAT THE CAR HAD PURCHASED A USED CAR FROM THIS DEALERSHIP AND IN LESS THEN 6 HOURS I NEEDED TO REPLACE THE FRONT STRUTS. I WAS TOLD, SEVERAL TIMES, THAT THE CAR HAD UNDERWENT A COMPLETE INSPECTION AND IT WAS A VERY CLEAN AND WELL MAINTAINED CAR. AFTER CONTACTING THE DEALERSHIP ABOUT MY ISSUE, I WAS INSTRUCTED TO RETURN TO THE DEALERSHIP FOR REPAIRS. AFTER ARRIVING I WAS INSTRUCTED BY JERRY THAT THEY WOULD NOT REPAIR MY CAR. IF THAT WAS THE CASE I SHOULD HAVE NEVER BEEN TOLD TO RETURN TO THE DEALERSHIP AND WASTE MY TIME. PLUS, YOU WOULD HOPE THAT A DEALER WOULD STAND BEHIND WHAT THEY SALE FOR AT LEAST A FULL DAY. I WOULD NEVER PURCHASE ANYTHING FROM THIS DEALERSHIP AND IF THEY WERE THE LAST DEALERSHIP, I WOULD START RIDING A HORSE. More

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Repeat customer I appreciate the way I'm treated by everyone (sales, service, finance) at Bill DeLord's. Since moving to Ohio (over 24 years ago) I've some really bad I appreciate the way I'm treated by everyone (sales, service, finance) at Bill DeLord's. Since moving to Ohio (over 24 years ago) I've some really bad experiences with other car dealerships. I just purchased my third new car from Tom Kohl's at Bill DeLord's. I'm sure there are probably other good dealerships closer to where I now live but I just don't have the time or the patience to find out. More

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2500 series upgrade My salesman Redi Shehu came highly recommended for a reason. He took care of me like family. He was able to find a newer truck that fit me. Hauling a My salesman Redi Shehu came highly recommended for a reason. He took care of me like family. He was able to find a newer truck that fit me. Hauling a 30ft camper required me to upgrade to the 2500 series. I couldn't have been happier with my experience at Bill DeLord in Lebanon Ohio. More

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3rd Purchase from Bill Delord GMC In one word; Excellent!! We made our 3rd Yukon purchase today from Bill Delord GMC. Fabulous support and service from Ron Morris our sales consultant In one word; Excellent!! We made our 3rd Yukon purchase today from Bill Delord GMC. Fabulous support and service from Ron Morris our sales consultant with assistance from Jerry Perron, Sales Manager. Steve Butsch in the business office provided what I believe to be the fastest and most organized car buying transaction that I recall ever having. These gentlemen worked diligently and late to help us get this purchase done today (sorry for keeping you guys late). There are many dealers in our area that we could have purchased from but our previous excellent customer service from Bill Delord's dealership combined with the lack of such from other more local dealers only reaffirmed how great it is to do business with Bill Delord GMC! It is said that "imitation is the greatest form of flattery". I think that repeat sales are the greatest form of sales flattery for any business. Thanks to all of you for another terrific car buying experience and Happy New Year in 2018! Chris and Heather C. More

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Great experience Ron Morrison was very knowledgeable and helpful with explaining the features of the 2017 Enclave I purchased. He made the 30 min trip worthwhile. Wi Ron Morrison was very knowledgeable and helpful with explaining the features of the 2017 Enclave I purchased. He made the 30 min trip worthwhile. Will come back again and recommend others to check the dealership out. More

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