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Steve Buchanan

Overview Reviews (36) Inventory (301)

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Steve Buchanan

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Steve Buchanan

Floor Sales Manager

Copeland Chevrolet

955 Pearl Street
Brockton, MA 02301

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4.3

36 Reviews

Overview Reviews (36) Inventory (301)

4.3

36 Reviews

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36 Reviews of Steve Buchanan

November 25, 2024

Dealership Rating

Employee Rating

Jeremy Goncalves (sales man) was very helpful, polite, and knowledgeable about the vehicles. He was a pleasure to deal with in the process. and knowledgeable about the vehicles. He was a pleasure to deal with in the process. More

by Dommassauro

Recommend Dealer

Other Employees Tagged: Jeremy Goncalves

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Nov 28, 2024 -

Copeland Chevrolet responded

Dommassauro, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to our General Sales Manager, Max Reed at (508) 586-7900 Option 1 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!

July 05, 2024

Dealership Rating

Employee Rating

It was the worst . I will never recommend or set foot in that dealership again I will never recommend or set foot in that dealership again More

by George Rooster

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

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Aug 10, 2024 -

Copeland Chevrolet responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please call our General Sales Manager, Max Reed at (508) 586-7900 Option 1. Max will work with you to better understand your issues.

June 26, 2024

Dealership Rating

Employee Rating

Could not be more pleased. They had just what I was looking for at the best price around. Entire transaction was seamless and very professional. They had just what I was looking for at the best price around. Entire transaction was seamless and very professional. More

by mwm

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Nick Bokavich , Guy Bognanno

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Aug 10, 2024 -

Copeland Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

April 17, 2024

Dealership Rating

Employee Rating

Autumn was great. Took me through my new truck , helped me get a sticker after showing me through service dept Took me through my new truck , helped me get a sticker after showing me through service dept More

by jc52477

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Autumn Pluntke, Nick Bokavich

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Apr 19, 2024 -

Copeland Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

March 03, 2024

Dealership Rating

Employee Rating

Best Chevrolet dealership in the Boston area! Managed by professionals, outstanding customer service and excellent quality on auto repairs. I only use Copeland for my 2020 Camaro ZL1 for all o Managed by professionals, outstanding customer service and excellent quality on auto repairs. I only use Copeland for my 2020 Camaro ZL1 for all of the car services and repairs. More

by Dfm

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jason Pappas, Todd Copeland, Ed Donato, Derek Damon, Customer Service

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Mar 08, 2024 -

Copeland Chevrolet responded

We appreciate you taking the time to leave us this feedback. We hope you have a great day!

January 09, 2024

Dealership Rating

Employee Rating

Copeland Chevrolet was the only dealer in New England that would take my Bolt EV order. Against all odds, Victoria got my Bolt order picked up by Production in November, and I was driving my Bolt in Janu that would take my Bolt EV order. Against all odds, Victoria got my Bolt order picked up by Production in November, and I was driving my Bolt in January. They made my first new car purchase a breeze! More

by jeffrey.cimmino

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Nick Bokavich , Victoria Peixoto

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Jan 11, 2024 -

Copeland Chevrolet responded

Jeffrey, thank you for your kind review; we are happy to pass along your comments to the team here at Copeland Chevrolet! If you have any further questions, please give us a call. We're always happy to help!

December 02, 2023

Dealership Rating

Employee Rating

Aside from the initial miscommunication on payment form, everything went fairly well. The buying process was good. Staff are very friendly! everything went fairly well. The buying process was good. Staff are very friendly! More

by C. Sanchez

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Nick Bokavich , Carlos Cabral

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Dec 04, 2023 -

Copeland Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! If there's anything further we can do for you, we are happy to help!

September 18, 2023

Dealership Rating

Employee Rating

Jason, Steve, Guy, Laura, Frantz thank you for a wonderful experience from start to finish. wonderful experience from start to finish. More

by jbegan009

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jason Pappas , Guy Bognanno, Frantz Destine - 5 stars

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Sep 26, 2023 -

Copeland Chevrolet responded

Wow, thank you for the kind words! We very much appreciate the shout out! Please let us know if there is anything else you need, and enjoy your new car! - Your Copeland Chevrolet team.

August 05, 2023

Dealership Rating

Employee Rating

Anthony, Frantz and the team at Copeland are top notch. They really care about what the customers experience is like and truly want to partner with the customer to meet their unique situation. After shoppi They really care about what the customers experience is like and truly want to partner with the customer to meet their unique situation. After shopping at many different dealerships Copeland was a breath or fresh air and I am beyond pleased with my new trailblazer!!! More

by BrendanC

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Laura Louis-Charles , Anthony DeOliveria, Frantz Destine

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Aug 07, 2023 -

Copeland Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! Your satisfaction is important to us so we appreciate you taking the time to leave this review. We sincerely value your business and look forward to your next visit!

June 03, 2023

Dealership Rating

Employee Rating

Attentive. Guy was very pleasant a pleasure to work with. I was also provided with different installment options to fit my need. Guy was very pleasant a pleasure to work with. I was also provided with different installment options to fit my need. More

by Eli

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Nick Bokavich , Guy Bognanno

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Jun 05, 2023 -

Copeland Chevrolet responded

Thanks for your feedback, Eli! We strive to provide 100% satisfaction to our customers, and we’re glad we met your expectations. Please let us know how we can continue to help with your car and service needs!

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