Steve Adams

My car was damaged on the high by a flying object and needed repair. Toyota repair had it fixed and looking brand new in less than a week, now that good service! Keep up the good work guy!! needed repair. Toyota repair had it fixed and looking brand new in less than a week, now that good service! Keep up the good work guy!! More

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I noticed that the service since arrived the agents were all courteous and the vehicle was serviced sooner than I thought all courteous and the vehicle was serviced sooner than I thought More

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When I had to deal with the actual dealer in Elk Grove I was getting the run around and got told conflicting things which in turn created a two week waiting period to get an an appointment I didn't need and was getting the run around and got told conflicting things which in turn created a two week waiting period to get an an appointment I didn't need and was told I could take my car directly to the collision center! Fortunately once I got to the collision center I'm now able to right a great review about the collision center! Not leading up to that though. At the collision center Kelli was absolutely amazing!! She was very knowledgeable about everything! She explained the entire process very thoroughly!!!! I typically ask a lot of questions but she answered them before I could even ask. I was very pleased with my experience at the collision center. I have not a single complaint. Car was even repaired for the estimated time frame. Again very smooth experience and I can appreciate that. As for the dealership getting things going to get to the collision center those ladies need to be educated on their company process so each person that answers the phone doesn't give different info or have people wait weeks for an appointment then be told they don't need the appointment. I'm very glad Kelli was able to turn my view of the experience around. Thank you Kelli! Job well done More

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Briefly, my car sustained damage where a preliminary estimate thought that the front fenders and the rocker moldings would need replacement with all new hardware. I made an appointment with Elk Grove Co estimate thought that the front fenders and the rocker moldings would need replacement with all new hardware. I made an appointment with Elk Grove Collision to get an estimate. When I got there, the technician took his time, looking around and underneath. He finally says that the only problem was a couple of clips on the bumper cover that needed to be re-seated. He got the clips in place and then told me that there would no charge... an honest body repair shop! More

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Professional,knowledgeable, pay attention to detail. Very enjoyable experience . Communicate on every step of the repair process. Matt is my contact and his great attitude definitely make a significant diffe enjoyable experience . Communicate on every step of the repair process. Matt is my contact and his great attitude definitely make a significant difference to my experience More

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Excellent service! Especially with a life time warranty on repair work! Had. My 2020 corolla had rear bumper damaged. They took care of my car expertly. on repair work! Had. My 2020 corolla had rear bumper damaged. They took care of my car expertly. More

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The customer service was great, but I was just a little disappointed that my car wasn’t ready the same day that it was promised. disappointed that my car wasn’t ready the same day that it was promised. More

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Excellent repair work and friendly staff! Car was done early 😁 finance for service was pleasant and the car is running like it was new 😁 thanks early 😁 finance for service was pleasant and the car is running like it was new 😁 thanks More

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Alvin and Steve did a great job regarding taking care of my vehicle and keeping me informed. I appreciate the great service! Would Definitely Recommend Them!!! my vehicle and keeping me informed. I appreciate the great service! Would Definitely Recommend Them!!! More

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service was fast and efficient. body shop guy and tech woman excellent. They touch up paint and gave me quote on body work. The mechanic didnt delete the Need maintenance message on dash board so have to woman excellent. They touch up paint and gave me quote on body work. The mechanic didnt delete the Need maintenance message on dash board so have to take it back in as can’t get other screens More

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