Stephen Richardson
Stephen Richardson at Niello Volkswagen
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Stephen Richardson

Sales/Client Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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5.0
55 Reviews

Dealership Experience

5 yrs, 9 mos

5.0

55 Reviews

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55 Reviews of Stephen Richardson

February 19, 2025

Dealership Rating
Employee Rating

Ron is has been my service advisor since I was an 18 year old kid who bought my first Jetta from Roseville VW. He is always professional, caring and really cares that the customer understands what’s going on More

by SANDBOX_SANDALS.0D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2025

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that Ron had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be positive. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 03, 2025

Dealership Rating
Employee Rating

Friendly and smooth all question answerd professional no complain on my side keep good work More

by ELOZIC
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Khaled Jamal

Feb 03, 2025

Niello Volkswagen responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello Volkswagen! Scott Russo General Manager srusso@niello.com

February 01, 2025

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Employee Rating

Spencer was very diligent with great follow up. Steve was also very personable and the experience was fantastic. More

by ROBBIE.FWS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 03, 2025

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business, Robbie, and hope to see you again soon! Scott Russo General Manager srusso@niello.com

January 26, 2025

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Ease of dealing, no pressure! Friendly staff. Enjoy dealing here. Friendly staff without being attacked when you arrive. More

by NIXON.GERRIE13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 26, 2025

Niello Volkswagen responded

Gerrie, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott Russo General Manager srusso@niello.com

December 18, 2024

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Employee Rating

Stephen is amazing person. My wife and I want to express heartfelt thanks for the wonderful experience in Niello VW. Buying a new car is a huge decision to make and needs am More

by GlennAustria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose

Dec 19, 2024

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Stephen and our team, and we look forward to working with you again. Scott Russo General Manager srusso@niello.com

December 08, 2024

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Great customer service! Made our experience quick and easy! Steve was the best and helped make my decision about buying my first car easy! More

by RACHELTADLOCK22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 09, 2024

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Rachel, and look forward to your next visit. Scott Russo General Manager srusso@niello.com

October 24, 2024

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Employee Rating

Walked in thinking I was buying my leased 2021 Jetta and walked out with a new 2024 Taos More

by RGPATNODE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raymond Moreno, Khaled Jamal , Jack Felts

Oct 24, 2024

Niello Volkswagen responded

Thanks for your feedback on your recent visit to Niello Volkswagen. It's great to hear that we were able to assist you and that you had such a positive experience. Scott Russo General Manager srusso@niello.com

October 04, 2024

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Employee Rating

Every person that helped us at the dealership was very courteous and helpful. They kept searching for the best solution to make our purchase possible. More

by LUDIWALLIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 04, 2024

Niello Volkswagen responded

It's fantastic to hear that we provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello Volkswagen! Scott Russo General Manager srusso@niello.com

September 30, 2024

Dealership Rating
Employee Rating

Steven and Ray were knowledgeable and wonderful to work with. Love my new Tiguan! Thank you! More

by CASSIEBUSH
Recommend Dealer
Yes

Other Employees Tagged: Raymond Moreno

Sep 30, 2024

Niello Volkswagen responded

Thanks, Cassie, for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Scott Russo General Manager srusso@niello.com

September 27, 2024

Dealership Rating
Employee Rating

Best dealership I've ever worked with! I highly recommend Niello VW and any Niello dealership. More

by derrick24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raymond Moreno, Khaled Jamal, Matthew Wirth, Travis Cole, Brent Cooper , Roger Bybee, Jack Felts, Taylor Gaynor, Daijah Marsh-Macias

Sep 28, 2024

Niello Volkswagen responded

Derrick, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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