Stephen Prentice
Stephen Prentice at Jerry's Chevrolet
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Stephen Prentice

Service Advisor

Jerry's Chevrolet

1940 E. Joppa Rd.
Baltimore, MD 21234

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3.9
26 Reviews
3.9

26 Reviews

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26 Reviews of Stephen Prentice

November 11, 2024

Dealership Rating
Employee Rating

I dropped off my Malibu at Jerry’s Chevrolet in Parkville for its first oil change. The employees were friendly and even washed my car on top of the oil change — all in a reasonable amount of time. More

by A_oversier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2024

Jerry's Chevrolet responded

We're thrilled to hear that your first oil change experience at Jerry's Chevrolet was so positive! Our team is committed to providing top-notch service and going the extra mile for our customers. We appreciate you taking the time to share your feedback. We look forward to serving you again soon!

June 03, 2024

Dealership Rating
Employee Rating

Told me the cost of total service was over $4000. 00. When I paid for Dio gnostic test paper work showed total cost of service if done would be $$2336.13 More

by robert.coleman7475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 04, 2024

Jerry's Chevrolet responded

I’m sorry to see your visit warranted this review. Please email our service manager Wendy Hawkins at whawkins@jerrysautogroup.com or call 410-661-9100 if you would like to discuss your experience further.

May 10, 2024

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Employee Rating

Clean facility comfortable waiting room but long wait for the oil change two hours wait More

by Lmullen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Webb Sr.

May 12, 2024

Jerry's Chevrolet responded

We appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

April 20, 2024

Dealership Rating
Employee Rating

Everything was excellent, and I lv the way that they do there wor and the price was good More

by Natty8taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2024

Jerry's Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 28, 2024

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Employee Rating

It was by far the WORST dealer experience ever! I brought in a family member’s vehicle to get an oil change. I pulled up in the service area and was directed to have a seat in the waiting room. I h More

by Lajoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 28, 2024

Jerry's Chevrolet responded

Thank you for providing feedback on your experience with us. We do apologize that your experience was a less-than-stellar one. We will provide your review to our management team for their attention to this matter. If you want to discuss your experience further, please email our Service Manager Wendy Hawkins at whawkins@jerrysautogroup.com or call 410-661-9100.

December 12, 2023

Dealership Rating
Employee Rating

Estimates take to long, dropped my truck off at 10am, had to call 6hrs later to get an update, picked my truck up the next day and was charged an additional $35 for no apparent reason, also my passenger door More

by Ajacks20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2023

Jerry's Chevrolet responded

Thank you for sharing your experience, if you would like to discuss further please contact jhenry@jerryschevrolet.com

October 01, 2023

Dealership Rating
Employee Rating

Complained I arrived early. Told him I didn't want the person driving me to pick up my vehicle sitting in traffic on 695. I really should not have to explain why I was early. More

by par4race
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brennan Stewart, Jake Forwood

Oct 02, 2023

Jerry's Chevrolet responded

Thank you for taking the time to provide feedback on your experience with us. Please reach out to our Service Manager Wendy Hawkins at whawkins@jerrysautogroup.com or call 410-661-9100 if you would like to discuss your concerns further.

August 30, 2023

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Employee Rating

The service advisors are very helpful and conscientious. They are very good about explaining what is needed and why. Steven is very reliable. More

by PMosk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Reidt, Brennan Stewart, Brandon Spratley , Heather Wingerd

August 10, 2023

Dealership Rating
Employee Rating

My ex]I with them the times I have been there has been good they have taken care of my needs More

by woernerbarbara56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2023

Jerry's Chevrolet responded

Thank you for taking the time to provide feedback on your experience with us!

June 23, 2023

Dealership Rating
Employee Rating

They were responsive to my service needs, provided the service, after explaining whatsoever needed and got me out with only waiting a decent amount of time. More

by MaryDeK
Workmanship
Recommend Dealer
Yes
Jun 28, 2023

Jerry's Chevrolet responded

Thank you for reviewing Jerry's so positively! We look forward to seeing you on your next visit!

1

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