Stephen Prentice

I dropped off my Malibu at Jerry’s Chevrolet in Parkville for its first oil change. The employees were friendly and even washed my car on top of the oil change — all in a reasonable amount of time. for its first oil change. The employees were friendly and even washed my car on top of the oil change — all in a reasonable amount of time. More

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Told me the cost of total service was over $4000. 00. When I paid for Dio gnostic test paper work showed total cost of service if done would be $$2336.13 00. When I paid for Dio gnostic test paper work showed total cost of service if done would be $$2336.13 More

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Clean facility comfortable waiting room but long wait for the oil change two hours wait the oil change two hours wait More

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Everything was excellent, and I lv the way that they do there wor and the price was good there wor and the price was good More

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It was by far the WORST dealer experience ever! I brought in a family member’s vehicle to get an oil change. I pulled up in the service area and was directed to have a seat in the waiting room. I h I brought in a family member’s vehicle to get an oil change. I pulled up in the service area and was directed to have a seat in the waiting room. I had a seat and proceeded to work on my laptop. A team member came to me and took down my info at which time I informed them of the service warranty that was on the vehicle. The team member said an advisor would come speak with me. I waited in the same area, working on my laptop. Someone came to me and said my vehicle was ready. I stated I have the service warranty and Stephen began to be condescending and rude. He asked why I didn’t tell someone about this earlier!!! As I was explaining I told the person that took my info, I was chastised! An advisor DID NOT come to speak to me and someone dropped the ball. After about an hour, the warranty company was reached and the service was approved. I was given an explanation of they were busy. And did not even receive an apology! I myself am an owner of a BMW and Mercedes and glad I do not have to go back there again!!!!! More

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Estimates take to long, dropped my truck off at 10am, had to call 6hrs later to get an update, picked my truck up the next day and was charged an additional $35 for no apparent reason, also my passenger door to call 6hrs later to get an update, picked my truck up the next day and was charged an additional $35 for no apparent reason, also my passenger door was left open when I received my car back. More

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Complained I arrived early. Told him I didn't want the person driving me to pick up my vehicle sitting in traffic on 695. I really should not have to explain why I was early. Told him I didn't want the person driving me to pick up my vehicle sitting in traffic on 695. I really should not have to explain why I was early. Then told me he would have to mail my receipt because he did not know how to write it up. The issue was the dip stick was incorrect put back in at the time of my oil change and I could smell fumes in the car. Then I had grease on the car and inside the door. I asked for a car wash and was told I would have to wait 10 mins. Not really sure why. It is usually not like this. More

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The service advisors are very helpful and conscientious. They are very good about explaining what is needed and why. Steven is very reliable. They are very good about explaining what is needed and why. Steven is very reliable. More

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My ex]I with them the times I have been there has been good they have taken care of my needs good they have taken care of my needs More

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They were responsive to my service needs, provided the service, after explaining whatsoever needed and got me out with only waiting a decent amount of time. service, after explaining whatsoever needed and got me out with only waiting a decent amount of time. More

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