Dealership Experience
2 yrs
Industry Experience
32 yrs, 8 mos
Specialties & Trainings
Master Ford Advisor
141 Reviews
Write a Review141 Reviews of Stephen Nardone
October 09, 2024
Bought a Ford Fusion from them in 2017. By 2020 it was going into the shop every 3 months. The first time it went in they had it for four months and they couldn’t figure out what was wrong By 2020 it was going into the shop every 3 months. The first time it went in they had it for four months and they couldn’t figure out what was wrong and even broke the engine down completely. They got it running again and it went back in a month later. We were told a part was put in upside down. It continued going into the shop every 3-6 months before we finally got rid of it on the service guys recommendation. They should have just replaced the car. It was obviously a lemon. More
Other Employees Tagged: William Pannier, Robert Guinn, Olta Kokona, Robert Boivin
September 13, 2023
This schedule has been a real mess. I've been waiting now for many months for Ferman Ford to get back to me to confirm the parts were actually in stock and nobody followed up. This is I've been waiting now for many months for Ferman Ford to get back to me to confirm the parts were actually in stock and nobody followed up. This is on top of the first service where I brought the car in for the recall. And was told the parts weren't available. And you would be back in touch when the parts were in stock. And nobody ever returned call or email. Then I heard many emails from Ferman Ford. Saying the Mobile service team would be happy to take care of this and again. When I replied, nobody followed up the either. I had to email 3 or 4 times and still nobody returned the email and scheduled the service and replied. This is just unprofessional and not what I expect from Ferman Ford. Then when I came in and was explaining this to you, you called me rude for explaining this! Ferman Ford need to do better. More
Other Employees Tagged: Robert Guinn
September 09, 2023
I have been to the dealership four times to have recall service taken care of. The first time they said everything was fine and which it wasn’t. Now today Saturday, 9 September was my fourth trip to get th service taken care of. The first time they said everything was fine and which it wasn’t. Now today Saturday, 9 September was my fourth trip to get this taken care of to no avail. Is there no communication at your dealership to where I don’t come there and spend hours wasting my time because someone up there can’t give me a courtesy call and at least tell me something. Absolutely dissatisfied with Ferman Ford at this time. If somethings on back order, at least tell the customer so they don’t waste their time coming to the dealership poor poor business! More
Other Employees Tagged: William Pannier , David Costello
September 02, 2023
Great service as always! Ferman always provides top customer service. Thank you to the Ferman team! Ferman always provides top customer service. Thank you to the Ferman team! More
Other Employees Tagged: William Pannier, Beth Petty
September 02, 2023
they followed up and assisted with the issues I addressed in the first survey and i appreciate that. addressed in the first survey and i appreciate that. More
Other Employees Tagged: Cameron Rolon, William Pannier, Robert Guinn, Beth Petty , Alissa Audet, David Costello, Jeff Vuncannon
September 02, 2023
Great service and communication. Appreciated everything they did for my sons first car purchase. Awesome Appreciated everything they did for my sons first car purchase. Awesome More
Other Employees Tagged: Cameron Rolon, William Pannier, Robert Guinn, Beth Petty , Alissa Audet, David Costello, Jeff Vuncannon
August 31, 2023
Everyone we have dealt with has been polite and friendly, they have always been ready for us when we arrived for our appointment, they do great work and respect our property. Service department and the body they have always been ready for us when we arrived for our appointment, they do great work and respect our property. Service department and the body shop kicks butt. More
Other Employees Tagged: David Costello, David Stevans