Stephen Nardone

Bought a Ford Fusion from them in 2017. By 2020 it was going into the shop every 3 months. The first time it went in they had it for four months and they couldn’t figure out what was wrong By 2020 it was going into the shop every 3 months. The first time it went in they had it for four months and they couldn’t figure out what was wrong and even broke the engine down completely. They got it running again and it went back in a month later. We were told a part was put in upside down. It continued going into the shop every 3-6 months before we finally got rid of it on the service guys recommendation. They should have just replaced the car. It was obviously a lemon. More

by kpasa156 Verified Customer Verified Customer

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This schedule has been a real mess. I've been waiting now for many months for Ferman Ford to get back to me to confirm the parts were actually in stock and nobody followed up. This is I've been waiting now for many months for Ferman Ford to get back to me to confirm the parts were actually in stock and nobody followed up. This is on top of the first service where I brought the car in for the recall. And was told the parts weren't available. And you would be back in touch when the parts were in stock. And nobody ever returned call or email. Then I heard many emails from Ferman Ford. Saying the Mobile service team would be happy to take care of this and again. When I replied, nobody followed up the either. I had to email 3 or 4 times and still nobody returned the email and scheduled the service and replied. This is just unprofessional and not what I expect from Ferman Ford. Then when I came in and was explaining this to you, you called me rude for explaining this! Ferman Ford need to do better. More

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I have been to the dealership four times to have recall service taken care of. The first time they said everything was fine and which it wasn’t. Now today Saturday, 9 September was my fourth trip to get th service taken care of. The first time they said everything was fine and which it wasn’t. Now today Saturday, 9 September was my fourth trip to get this taken care of to no avail. Is there no communication at your dealership to where I don’t come there and spend hours wasting my time because someone up there can’t give me a courtesy call and at least tell me something. Absolutely dissatisfied with Ferman Ford at this time. If somethings on back order, at least tell the customer so they don’t waste their time coming to the dealership poor poor business! More

by jcbooton0118 Verified Customer Verified Customer

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Very good service,helped me, would recommend to family and friends thank you very much. and friends thank you very much. More

by cjrussell718 Verified Customer Verified Customer

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Great service as always! Ferman always provides top customer service. Thank you to the Ferman team! Ferman always provides top customer service. Thank you to the Ferman team! More

by Nate Briseno Verified Customer Verified Customer

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they followed up and assisted with the issues I addressed in the first survey and i appreciate that. addressed in the first survey and i appreciate that. More

by TIMLOVE4 Verified Customer Verified Customer

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Great service and communication. Appreciated everything they did for my sons first car purchase. Awesome Appreciated everything they did for my sons first car purchase. Awesome More

by trockfield Verified Customer Verified Customer

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The work got done and was to our specifications. We had to do all the initiating of communication. We had to do all the initiating of communication. More

by STOEPIER Verified Customer Verified Customer

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Everyone we have dealt with has been polite and friendly, they have always been ready for us when we arrived for our appointment, they do great work and respect our property. Service department and the body they have always been ready for us when we arrived for our appointment, they do great work and respect our property. Service department and the body shop kicks butt. More

by csmallwoodhandyman Verified Customer Verified Customer

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I always make an appointment. But I'm always waiting at least 2 hours for an oil change. Then I'm told all this stuff is wrong with my car yet I have a spam number calling me sayi But I'm always waiting at least 2 hours for an oil change. Then I'm told all this stuff is wrong with my car yet I have a spam number calling me saying they are someone from the dealership trying to buy my car from me. More

by kathrynjean25 Verified Customer Verified Customer

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