Stephen Mendez | Page 44

Sport Mazda responded

It sounds like you had a very successful visit to my Sport Mazda Service Center. I am grateful that Stephen Mendez, your Service Advisor, was able to insure that all of your needs were met and that you were satisfied with the service provided. Keeping you informed of everything pertinent to keeping your car safe and operating the way it should, is what you should expect and deserve. Thank you for your kind review and for being our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

I am very happy to read that you enjoyed all of the amenities in our customer lounge, while visiting the Sport Mazda Service Center. The entire lounge and service area was designed to make our customers as comfortable as possible while waiting the return of their well maintained car, truck or SUV. I think you deserve the best we can provide. So glad it was there to enjoy. Thank you for letting others know about your recent experience at our Service Center and for the nice comments about Stephen Mendez and the service he provided. Our Service Advisors and Technicians, working together, are always happy to hear from customers who have enjoyed their visits. Thank you again. JAY MEALEY, OWNER

Sport Mazda responded

Dara, On behalf of the wonderful Service Advisors you listed, your loyalty to the Sport Mazda Service Center is greatly appreciated. It will always be our pleasure to provide you the service you expect and deserve. Thank you for your kind comments. Proud to have you as one of our valued and loyal customers. JAY MEALEY, OWNER

Sport Mazda responded

Thank you. I am always happy to hear from another auto professional who appreciates what we are doing for our customers here at Sport Mazda. It is even better that you are one of our valued customers. I am certainly happy that you let others know about the services provided, and especially about the recently added text video from the technician working on your car to your smartphone. It really is just something that we felt we should offer to provide our customers the best advice we could on maintaining their cars. That and the Service TV in the customer lounge is meant also to provide total transparency to you throughout your service visit. It is your car and we certainly want you to receive the information you need and the service you deserve. Thank you again for your wonderful review. We appreciate your business. JAY MEALEY, OWNER

Sport Mazda responded

Lizbeth, If you were happy with the service, that is all that matters. Our service is designed to provide you our best, every time and I know that Stephen Mendez, your Service Advisor, made sure you were well treated. Thank you from your Sport Mazda Family and we are always proud to have you as our customer. Thank you so much for believing in us and recommending the Sport Mazda Service Center to others. JAY MEALEY, OWNER

Sport Mazda responded

Mel, Thank you very much for letting myself and others know of the high level of customer service that you have experienced with Stephen Mendez. Communications is really the key for all of our Service Advisors as they try very hard to work closely with you and our service technicians to assure your service is completely quickly and correctly. Answering all your questions and concerns is the mark of a Service professional who really cares about you and your car. I am so grateful to hear that is what he provided and thank you so much for your kind review. I will pass on your thanks to Stephen. JAY MEALEY, OWNER

Sport Mazda responded

Petty, It is very kind of you to let others know just how much you appreciated Stephen Mendez and the service he always provides. He is a wonderful Service Advisor and works hard to make sure you and your Mazda CX-5 receive the best possible care each time you visit the Sport Mazda Service Center. I know that he will appreciate your recommending him for others who may be looking for a better place to service their car. Thank you again for being our valued and loyal customer. JAY MEALEY, OWNER

Sport Mazda responded

It is very kind of you to let others know about your experiences at the Sport Mazda Service Center. I am grateful that Stephen Mendez makes sure that you and your car are both treated well and that you are kept informed of every step in the service process. Smiling seems to be in abundant supply at the Service Center. I am glad to hear that Natalie always provides a friendly greeting. I hope that you always leave our dealership smiling with satisfaction for the service provided. Thank you for being our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Thank you so much for your kind review. I am honored to have you as a loyal Sport Mazda customer and proud that you feel we deserve you trust to have purchase 3 cars from us. On behalf of Jorell Figueroa (sales), Rey Almonte (Finance) and I, we thank you so much for the kind comments about your visit and my staff. I know Jorell will really appreciate the congratulations you gave to him. Thank you again for being our valued customer. May you enjoy your new Mazda for many, many safe, happy and fun miles to come. Welcome to our Sport Mazda Family. JAY MEALEY, OWNER

Sport Mazda responded

Marilyn, I really enjoy reading the wonderful things that our service customers have to say about the Sport Mazda Service Center, and your review was greatly appreciated. Certainly, maintaining your car, truck or SUV is necessary. But, every customer deserves the respect of those who provide those services. People like Stephen Mendez are perfect in what is a very important position. As a Service Advisor he is your primary interface to all of the Technicians that will be working on your car, and must always be working on your behalf. I am so happy that you find his service Exceptional, and I am sure he feels the same about your as his customer. Thank you so much for being our customer and for your kind review. JAY MEALEY, OWNER