Stephen Knight

Incredibly rude associates and extremely high pressure sales Stephen was arrogant and very pushy the entire time. At times he pretended to be on our side but we soon discovered it was the classic game. Much bett Stephen was arrogant and very pushy the entire time. At times he pretended to be on our side but we soon discovered it was the classic game. Much better luck at other dealerships that's for sure. More

Report | Print

Shady sales techniques We went here to purchase a vehicle and I used to think the age old techniques of manipulative salesman & managers were a thing of the past. They have We went here to purchase a vehicle and I used to think the age old techniques of manipulative salesman & managers were a thing of the past. They have reminded me that's not the case. We made an offer and at first they declined and countered halfway. Later the manager comes out and says they can't do it and goes back up to their original price so we left (at this point I chalk it up to communication and no harm done). Over the next few days the salesman, Stephen Knight, contacts us via text periodically telling us he is going to take it above his manager to Mr. Cooley himself and get the deal approved. Needless to say this sounded like a story but we went along and he assured us daily he'd get it done. It went on for about a week of texts telling us the car has been detailed and gassed up. Infact one day he told us to come in at 5 because we were good to go. We arrived at 5pm just to wait for 30 minutes while he disappeared and he said "Mr. Cooley is on his way to make the deal happen". This is a blatant disregard for the value of people's time and a lie. I assure you I will never shop at any location with the name CLAY COOLEY and intend to share my story with my family and friends who intend on purchasing a vehicle from a shady dealership such as this. More

Report | Print

Amazing experience at the Clay Cooley! Everyone here was extremely helpful and so kind. I browsed around and dabbled in a few of my options, once I decided what vehicle I was interested in Everyone here was extremely helpful and so kind. I browsed around and dabbled in a few of my options, once I decided what vehicle I was interested in a very nice concierge by the name of Hilda, I believe it was.. mentioned the rather astonishing features of this specific model. I was very impressed and realized some things about the car I didn't even know were there. Needless to say, I enjoy doing business with these guys. More

Report | Print