Stephen Hill

I have never been more disappointed and frustrated with a dealership than Oaks Buick GMC. I bought my 2023 Acadia New from them. I drove the car home and noticed that the interior lights did not work. So I w dealership than Oaks Buick GMC. I bought my 2023 Acadia New from them. I drove the car home and noticed that the interior lights did not work. So I went back the next day and had someone look at it. The service department could not figure out what was wrong with the car it went through 2 of their loaner vehicles before they finally figured it out. I thought that would be the end of the issue, needless to say I was WRONG... when they replaced my headliner in the car they broke a clip so then there was a rattle that you could hear over the radio. I took it back to them again during an oil change. I was once again without my car and put on the back burner and they could not get the repair done in a timely fashion. I was told they would have the repair done in a few days since we waited and ordered the new headliner ahead of time. So I finally got my car back again guess what !!! the lights interior lights and the sun roof don't work AGAIN!!! But not only that my car threw a code for the air intake. I popped the hood and they left a nasty greasy rag in the air intake. So again I took my car back to them hoping to make it right and I wanted to talk to upper management ( Stephen Hill) I was given the run around and told I would get a call.. I never got that call. SO I went in and I stood in the lobby until I actually got helped. But did he actually do anything nope!! No follow up I have had to reach out to him twice trying to resolve the issues with his dealership! SO now that its yucky outside and I went to use my back windshield wiper guess what doesn't work !! I am livid!!!!! If I could give negative stars I would. I should not have all of these issues with a brand new car! I have given them opportunities to make this right and they have failed me at every turn. More

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From start to finish everything about my purchase was flawless. Aubrie went above and beyond to find the vehicle I wanted. We went to several other local dealerships. She kept in contact, letting me know flawless. Aubrie went above and beyond to find the vehicle I wanted. We went to several other local dealerships. She kept in contact, letting me know what was available & when. She continues to keep in touch making sure I am pleased with my SUV. More

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They were very courteous and on time when I arrived today. Always eager to help and not just my salesperson. I will recommend to others today. Always eager to help and not just my salesperson. I will recommend to others More

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Outstanding service. Much thanks to a professional team. A memorable experience, low pressure, friendly atmosphere, great job Much thanks to a professional team. A memorable experience, low pressure, friendly atmosphere, great job More

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Great customer service. Bought a new car. Covered everything. Very friendly. Great location in Midtown Kcmo! Bought a new car. Covered everything. Very friendly. Great location in Midtown Kcmo! More

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