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Stephen Farrar

Overview Reviews (134) Inventory (429)

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Stephen Farrar

Senior Product Specialist

Ford of Franklin

1129 Murfreesboro Rd
Franklin, TN 37064

If the radio is tuned to Sirius XM's Beatles station, I was probably the last person to drive that vehicle...

4.9

134 Reviews

If the radio is tuned to Sirius XM's Beatles station, I was probably the last person to drive that vehicle...

4.9

134 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (134) Inventory (429)

Dealership Experience

5 yrs, 7 mos

Industry Experience

12 yrs, 9 mos

Specialties & Trainings

Certified pre-owned vehicles

New Fords and Lincolns

Transit cargo and passenger vans

Bankruptcy buyers

Leasing and Lease Buyouts

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134 Reviews of Stephen Farrar

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October 02, 2024

Dealership Rating

Employee Rating

Have a wonderful experience buying my vehicle there. Very easy and fast. The managers and salesman were very helpful and answered all my questions. Definitely recommend ford Lincoln if Franklin. Very easy and fast. The managers and salesman were very helpful and answered all my questions. Definitely recommend ford Lincoln if Franklin. More

by Hayden

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Clyde Maxwell, Jeff Dawson, Hylin McNeeley, Jason Givens, Chris Eisenhauer, Jordan Kelley, Justin Bailey Bailey, Jeff Mitchell, Jason Swoish

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Oct 04, 2024 -

Ford of Franklin responded

Hi Hayden, thank you for your positive review. We're glad to hear that you found our team here at Ford of Franklin so helpful in the purchase of your new vehicle. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

August 10, 2024

Dealership Rating

Employee Rating

Super friendly staff with great customer service skills. Stephen was super helpful and went out of his way to make sure my needs were met. He understands the difference true customer service makes with the Stephen was super helpful and went out of his way to make sure my needs were met. He understands the difference true customer service makes with the overall business experience! More

by BSCOTTY23

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 11, 2024 -

Ford of Franklin responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford of Franklin for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

July 30, 2024

Dealership Rating

Employee Rating

He was quick and efficient, explained everything well, and was very helpful. I haven't bought a car before and they made it very easy. and was very helpful. I haven't bought a car before and they made it very easy. More

by aliah.snidow04

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Jul 31, 2024 -

Ford of Franklin responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 26, 2024

Dealership Rating

Employee Rating

Special ordered an F250, they sold. it without my knowledge, and lied about it. Sad! it without my knowledge, and lied about it. Sad! More

by Ben

Trade-in Experience

Purchase Time

Recommend Dealer

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Jul 27, 2024 -

Ford of Franklin responded

Ben, From my understanding, you and Stephen were negotiating when you offered 25,000 the difference between your trade and the new truck was $38,000. It was Stephen’s understanding because of that offer that there was no way to get to an agreement as a $13,000 difference Is a significant one. I’m sorry if more communication was not made but I believe his understanding was just that there was no way to get to the price you wanted. Anyone can order a vehicle, without a deposit there is no holding any vehicle. Again I apologize for this misunderstanding.

Jul 27, 2024 -

Ben responded

That is not correct. We were still negotiating and he never said it was over. If he did, I would have paid the price you all wanted for the new truck in cash. I waited for 10 months. Rather than admit he dropped the ball, Stephen lied and said I told him I would wait to purchase another truck. Then he sold it without telling me. Sad!

Jul 27, 2024 -

Ben responded

This is my last text from your salesman: "Not that i'm aware. We're $13k apart, as I recall. But I'm out of town visiting with my grandson. Back tomorrow." He should be fired. If I had known I would wait 10 months just to give someone else my truck, I wouldn't have wasted my time.

July 22, 2024

Dealership Rating

Employee Rating

A dealership is reflected by the people who work there. Working with Stephen shows that they care at FRANKLIN FORD. . Working with Stephen shows that they care at FRANKLIN FORD. . More

by Foglio

Recommend Dealer

Yes

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Jul 24, 2024 -

Ford of Franklin responded

Hi, thank you so much for your kind words about your experience here at Ford of Franklin. We try every day to satisfy our customers and it’s always nice to know when we succeed.

July 08, 2024

Dealership Rating

Employee Rating

Steve was very helpful and professional when we came into Ford Franklin to buy a car. Never pressured us, but gave us all the information we needed. Found the perfect car. Ford Franklin to buy a car. Never pressured us, but gave us all the information we needed. Found the perfect car. More

by trosebigdog

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Jul 10, 2024 -

Ford of Franklin responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Ford of Franklin so helpful in the purchase of your new vehicle.

July 07, 2024

Dealership Rating

Employee Rating

Exceptional and caring customer experience. From the moment I connected with Stephen, he worked tirelessly to locate me a vehicle and bring his team together to make it happen. This is a worl From the moment I connected with Stephen, he worked tirelessly to locate me a vehicle and bring his team together to make it happen. This is a world class dealership! More

by sgwells123

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Jul 08, 2024 -

Ford of Franklin responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 02, 2024

Dealership Rating

Employee Rating

Stephen Farrar spent 3 years getting a Maverick for me, he is an incredible individual he is an incredible individual More

by ctsaunders51

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Jun 27, 2024 -

Ford of Franklin responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

May 30, 2024

Dealership Rating

Employee Rating

Mr. Stephen Farrar is very knowledgeable and went above and beyond to ensure all my questions were being answered and he made sure that Lincoln got serviced in a timely matter. and beyond to ensure all my questions were being answered and he made sure that Lincoln got serviced in a timely matter. More

by leecoleman30

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Eisenhauer, Justin Bailey Bailey

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Jun 28, 2024 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2024

Dealership Rating

Employee Rating

I enjoyed working with Stephen. He is a great salesman and he’s very helpful at the dealership and outside the dealership. He help me get insurance for my car. He goes beyond to try He is a great salesman and he’s very helpful at the dealership and outside the dealership. He help me get insurance for my car. He goes beyond to try to help the customer in my opinion. I enjoyed working with him and I enjoyed working with Ford of Franklin. More

by SUSANJTYLER

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Jun 27, 2024 -

Ford of Franklin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ford of Franklin! Please don't hesitate to reach out to us if there's anything more we can do!

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