Stephen Facey | Page 2

Holm Automotive Center Inc responded

Jody, thank you for the kind words and for sharing your experience with Carter and Stephen! We're glad the overall experience was a positive one. We completely understand your frustration regarding the title — that's an important piece of the puzzle and we want to make sure it's resolved for you as quickly as possible. Please don't hesitate to reach out to us directly so we can look into the status and get that taken care of. You deserve a seamless experience from start to finish! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for sharing your experience! We're glad Claire was able to make your trade-in process smooth and seamless — that's exactly the kind of effortless experience we aim to deliver. We'll make sure she knows her efforts were appreciated. Welcome to the Holm Automotive family, and we look forward to serving you down the road! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Deanna, thank you for such a heartfelt review! Being a trusted hometown business is something we take great pride in, and knowing that our fairness, honesty, and courtesy came through in your experience means the world to us. Those qualities are at the very core of who we are and what we stand for. We appreciate your support and look forward to continuing to serve you and our community! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for the wonderful review and the perfect scores! There's nothing quite like finding exactly the vehicle you've been looking for, and we're thrilled our team was there to make the experience a great one from start to finish. We appreciate your business and welcome you to the Holm Automotive family! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you, kmallory110, for the 5-star review! We are thrilled to hear that our team did an excellent job of getting you in and making sure you drove home in the exact vehicle you wanted. We will be sure to share your kind words with Stephen Facey for his hard work in taking care of you! We appreciate your business and look forward to seeing you again. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, MJMCGATLIN, for the 5-star review! We are so glad to hear that you find us honest and trustworthy. Our team works hard to listen to our customers' needs and find the best ways to make things happen for them. Providing that level of service is what we strive for every day. We appreciate your support and look forward to seeing you again! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, bigaces1966, for the 5-star review! We are so glad to hear that you had such a positive experience working with Claire Lamb! It’s wonderful to know she was helpful and that you’d recommend her to your friends. We also appreciate the high marks for Noe Grullon and Stephen Facey regarding your trade-in and finance experience. It sounds like the whole team made your used vehicle purchase smooth and transparent. We truly appreciate your support and look forward to seeing you again! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, JoSCHWARTZ, for the wonderful 5-star review! We truly value your loyalty and are so happy to hear that you’ve been choosing us for your vehicles for years. It’s our goal to provide excellent service throughout the entire ownership experience—from the initial purchase to the years of service that follow. We will be sure to share your kind words with Chris Eckert, Cedric Salas, and Stephen Facey. They will be thrilled to know they’ve made such a positive impact! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, Munseys, for the wonderful 5-star review! We are so pleased to hear that you enjoyed our excellent service and selection of both new and used vehicles. Creating a friendly and inviting atmosphere is what we strive for every day, and we are glad our staff made you feel welcome. We appreciate your business and look forward to seeing you again! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, lisa.tillotson, for the 5-star review! We truly appreciate your business and were more than happy to exercise patience while navigating the process with the State to complete your vehicle purchase. We understand that government transactions can sometimes involve extra steps, and we are glad we could make it a smooth experience for you. It is great to see that you were pleased with our price transparency, purchase time, and finance experience. We will be sure to share your appreciation with Caysen Smith, William Wobbeking, and Stephen Facey. Sincerely, the Holm Automotive Team of Abilene.