Terrible dealer.
..makes a second attempt to reach out to me only to repeat the same garbage making it seem your cat is not worth what th internet says they are lying.
..makes a second attempt to reach out to me only to repeat the same garbage making it seem your cat is not worth what th internet says they are lying. It's what we say it's worth...this miss out key features to scam custo.ers out of thousands because expensive features are not attached to the Vin they have to be added manually and they leave them out to profit more ..its really sad. That's why you get all these wild numbers everytime you go from. Dealer to dealer
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by Steveboy2004
Oct 20, 2023 -
Lexus of Orange County responded
We're sad to read about your experience. We strive for transparency and honesty in all of our dealings, so it's concerning to see we've left the wrong impression. Your feedback is important as it helps us improve our services. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience.
David Lewis - General Manager - davidlewis@lexusorangecounty.com
Oct 20, 2023 -
Steveboy2004 responded
Your sales manager is scaming people from alot of money..he is offering me 20k for my trade when my car has been valued as high as 28k. This is ridiculous they took all that time and knew about my situation with buying 2 cars from presitige lexus and 3 from prestige toyota and also selling my truck very cheap for 39k to you guys last year and get the lowest offer ive seen on the market from over 100 dealers which is insane.my car retails at 28k and he is saying 20k that's wild..the tires are great I just paid 1500 for brakes and rotors from you guys and all services done..why 8k less then market but sell me your truck in terrible condition for over retail. That's wild
Oct 21, 2023 -
Lexus of Orange County responded
Steve,
Your truck was sold to us and you were given the best value for it based off the tools and software available to us. We feel as though we offered a fair number despite what you believe others would pay. We wish you the best moving forward.
Oct 21, 2023 -
Steveboy2004 responded
I can post all my recipets public and show how much you people are scammers...cars worth 28k you offered 20k..your crooks...shame on you...your company has no integrity ..i will go public and show the value and sale and show the world how much your scammers
Very professional and easy process.
I got exactly what I was looking for with no hassles
I got exactly what I was looking for with no hassles
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by cpotter342
Verified Customer
Verified Customer
Sep 07, 2023 -
Lexus of Orange County responded
Thank you for taking the time to share your thoughts on working with our team and congratulations on your new vehicle! We're glad to hear we delivered such a great experience!
Best Regards,
David Lewis
General Manager
I had a great experience working with the helpful team at
Lexus of Orange County
Lexus of Orange County
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by bayleep
Verified Customer
Verified Customer
Sep 01, 2023 -
Lexus of Orange County responded
We're pleased to see you had a great experience while visiting. Until next time, enjoy the road ahead!
The manager contacted me three weeks after purchasing my
car regarding the check my bank sent, which was sent to the wrong location.Seeing as that communication being between my bank and the dealership/sale
car regarding the check my bank sent, which was sent to the wrong location.Seeing as that communication being between my bank and the dealership/salesman, I do not know why I was contacted multiple times. Ensuring all the details of this transaction are correct were the responsibility of my bank and the salesman’s including the address on the check.
I was informed Lexus would handle my registration process but upon being pulled over by a state trooper, I was informed that my car was not registered, and I received a ticket. I contacted Lexus and asked them what happened, and they informed me that my documents were sent back because they needed an actual signature, and not an e-signature done online. Due to the lack of professionalism I would expect from a luxury dealership, I would not recommend this location unfortunately. Overall the facility is nice, and the dealers and staff are pleasant but a positive attitude does not compensate for poor quality of service.
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by Katijahwoodley
Verified Customer
Verified Customer
Aug 18, 2023 -
Lexus of Orange County responded
It’s unfortunate to learn about the events that transpired after the purchase of your vehicle. Our records indicate that your bank sent the check to the wrong location because you arranged for the financing to be carried out through an outside establishment and in this instance, the customer is responsible for ensuring the dealership receives payment. Unfortunately, we cannot process the title and registration for vehicles that have not been paid for. If you wish to discuss this further, please contact me directly.
Stephen Berkowitz
845-589-5424
Sales Manager
Very pleasant to deal with.
Helpful, knowledgeable and willing to do what’s necessary to close the deal.
Helpful, knowledgeable and willing to do what’s necessary to close the deal.
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by Sheryl.kam10
Aug 14, 2023 -
Lexus of Orange County responded
It's a pleasure to provide top-notch service to our valued customers. Thanks for choosing Lexus of Orange County. Come back again soon!
Very efficient n professional answered every question
with clarity Melissa was so easy to work with
with clarity Melissa was so easy to work with
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by angelamur67
Verified Customer
Verified Customer
Aug 14, 2023 -
Lexus of Orange County responded
Your 5-star review made our day and we're so grateful to have such wonderful customers. We'll continue to work hard to provide the best possible experience for you.
The whole process of buying a used car was seamless, easy
and quick. The sales and finance people took care of everything and were knowledgeable and helpful.
and quick. The sales and finance people took care of everything and were knowledgeable and helpful.
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by bgray83
Verified Customer
Verified Customer
Aug 08, 2023 -
Lexus of Orange County responded
We're pleased to see your car buying experience was easy, quick and seamless. Come visit us again soon!
Drove a 350L, loved it… But another salesman was taking a
deposit on it as I was deciding on it. I wanted an L and inventory was not abundant , not in same price range. Ended up buying a regular RX350 whi
deposit on it as I was deciding on it. I wanted an L and inventory was not abundant , not in same price range. Ended up buying a regular RX350 which indeed, is beautiful.
LOVE the warranty, smooth ride, easy to deal with the staff there as well, Thank you
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by giapet
Verified Customer
Verified Customer
Jul 20, 2023 -
Lexus of Orange County responded
Thank you for your overall positive review! We are happy to hear that our team provided you with an easy experience, and we hope to earn a fifth star on your next visit. Enjoy your RX350 and come again soon!
Having dealt with Lexus in the mid 90's their style has
changed significantly. I felt impressed then, but less so now
changed significantly. I felt impressed then, but less so now
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by 19jjmt38
Verified Customer
Verified Customer
Other Employees Tagged:
Stephen Berkowitz
Jul 19, 2023 -
Lexus of Orange County responded
Thank you for your overall positive review! Your business is important to us, and we hope to earn a fifth star on your next visit. Travel safe and come again down the road!
It was a tedious process, my sales person help me through
the process Love it
the process Love it
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by revaughn47
Verified Customer
Verified Customer
Jul 19, 2023 -
Lexus of Orange County responded
It is wonderful to hear that our team could help you through the process. It is our pleasure at Lexus of Orange County to provide as much comfort to our customers as possible. Thank you for five stars. Come again soon!